Herb Chambers INFINITI of Westborough

I enjoyed my test drive, and the sales guy I met with. However the daily follow up emails were not to my liking -- 2 days after the test drive they sent an email "are you still interested" when I told th However the daily follow up emails were not to my liking -- 2 days after the test drive they sent an email "are you still interested" when I told them up front I was not buying immediately, that I had 5-6 other cars to look at and theirs was the first. I did like Matt, the sales guy, but it went down hill after we left the dealership. Then, they passed my information on to a Herb Chambers Lexus dealer since I mentioned I was interested in Lexus. The Lexux people sent an email inquiry, called my house, and cell numbers; and at no point was I asked if they could pass my info, and at no point did I give my permission. When I called HC Infiniti and spoke to the manager - his lack of people skills came through immediately. I was upset/annoyed, etc. He wanted to review their sales procedures with me -- I didn't care at that point. He then had the nerve to ask me if I was even interested in a new car. First off, that was irrelevant for that conversation. And YES, I am going to buy a new car, but not from any Herb Chambers dealership. Too bad HC! You lost my business. More

I visited several Infiniti dealers in the area. Herb Chambers Infiniti of Westborough stood out as the BEST Infiniti dealer for a number of reasons. 1) Their showroom and service area is by far the mos Chambers Infiniti of Westborough stood out as the BEST Infiniti dealer for a number of reasons. 1) Their showroom and service area is by far the most impressive I have ever seen of ANY dealership. 2) Everyone there was friendly and knowledgeable. 3) They worked hard and as a team to win our business from the beginning. 4) The follow through after the sale was stellar. I would recommend you pay them a visit before you buy your next Infiniti. Well worth the trip. More

Very pleasent car buying experience. Sunny was very patient with me as he showed me both new and certified preown options. I was treated with respect and provided with many options. I Test drove severa patient with me as he showed me both new and certified preown options. I was treated with respect and provided with many options. I Test drove several different models both new and preowned before deciding on a Certified Pre Own. Sales process was very comfortable. Sunny listened to what I needed to make the deal acceptable and he worked with management to address each one of them. More

I can't even find words to describe the level of professionalism and sincerity that I have received from Westborough Infinity and it's staff. Buying a car is always a process and even when obstacles professionalism and sincerity that I have received from Westborough Infinity and it's staff. Buying a car is always a process and even when obstacles arise, you look to your salesman to work through them. I have purchased many cars in a few short years, and not one place or salesperson was as exceptional as Matt Rainha. I am in love with my new vehicle and will strongly recommend Infinity of Westborough to everyone in the market for a fantastic automobile. More

I have been driving for about 62 years. Over this time I I have been driving for about 62 years. Over this time I have owned between 15 and 20 used and new automobiles. In the last 25 years they were pur I have been driving for about 62 years. Over this time I have owned between 15 and 20 used and new automobiles. In the last 25 years they were purchased new, ranging from chevys, pontiacs, saabs, caddies,jags acuras and infiniti's. I am a very fussy car owner, expecting great, prompt,courteous service. During this time I often had very good service. MY recent visit to herb Chambers Infinity of Westborough (MA), required evaluations and analysis of a number of items expected and/or anticipated on a high millage car that I intend to keep as second car and put a great number of additional miles on. My sport sedan, with all the bells and whistles runs so well, and handles so great that I will be using it for several more years. Repairs that were needed and parts that were ordered came in early the next day and the vehicle was ready sooner than I had anticipated. Both Daniel Brouillard the service consultant and Dave Barry the service manager are outstanding in their ability to provide the best service I have received during my 62 years of owning and/or driving automobiles. More

I own two (2) Ininiti's, a M35X and G37X Coupe, the M35X was purchased at a competitors dealership and our experience was avergae at best. The G37X Coupe was recently purchased at Herb Chambers and our expe was purchased at a competitors dealership and our experience was avergae at best. The G37X Coupe was recently purchased at Herb Chambers and our experience was exeptional. Our salesman Kevin Millar was extremely knowledgable and worked hard to make us feel like we were his most important customer. His attention to detail throughout the sales process was terrific. General Manager Pranav Gill also provided his personal attention to us during the process to insure that we were totally satisfied with our experience. Their personal efforts and attention made us customers. I look forward to having both of my cars serviced by their dealership in the future. More

This was the best experience we have ever had purchasing a vehicle. We made the trip from the Hartford, CT area because this dealership was that great...so easy to deal with, straightforward and informativ a vehicle. We made the trip from the Hartford, CT area because this dealership was that great...so easy to deal with, straightforward and informative, and they let us do most of the work over the telephone. They were fair and helpful. More

i recenlty leased a GX 37 from Herb Chambers of Westborough. Love the car and had a very positive experience with the sales team I worked with. Would definately recommend. Westborough. Love the car and had a very positive experience with the sales team I worked with. Would definately recommend. More

This dealership bends over backwards to accommmodate you the customer. Arrive late Friday afternoon to pick up my car. I was told that the registry part of the dealership closes at 5:00 PM. At 6:00 PM after the customer. Arrive late Friday afternoon to pick up my car. I was told that the registry part of the dealership closes at 5:00 PM. At 6:00 PM after I road tested my car they still offered to register the vehicle.They are genuine in kindness and very well mannered More

Sunny Rao was our salesperson. He was extremely professional and courteous. We were very pleased with the service we received from him and would highly recommend him to our friends. Our daughter is professional and courteous. We were very pleased with the service we received from him and would highly recommend him to our friends. Our daughter is an Inifiti owner and will most likely be purchasing her next vehicle from him. The car is great we love it. More