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Herb Chambers INFINITI of Westborough
Westborough, MA
1,345 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024.
We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,345 reviews
September 20, 2011
It was a pleasure working with Henry and Clyde as they took me through the process of buying a car. They were both very friendly, personable and professional throughout the whole experience. They provid took me through the process of buying a car. They were both very friendly, personable and professional throughout the whole experience. They provided great customer service and made sure I was more than happy throughout each step of the process. This was the best overall experience in my car buying history and I would definitely recommend this dealership and their team!!!!!. More
by J.WillXi23
Employees Worked With
Henry Rodriguez and Clyde Brown
September 09, 2011
I came in with my son after my husband's exchange of I came in with my son after my husband's exchange of e-mails with the internet sales manager(David Townsend) who told us he would give us a better I came in with my son after my husband's exchange of e-mails with the internet sales manager(David Townsend) who told us he would give us a better trade in price for my Honda CRV.After several e-mailing exchanges David told my husband I could come in alone(my husband had to work)and he would make sure to give us a better deal than what we had been offered by another dealership. Being from Acton I was hesitant due to the long drive but he had reassured us he would give us a good deal. As I arrived, he shook my hand and introduced me to Ashley( a nice pleasant young woman) who had me test drive an infiniti G25. After about 1 hour and a half a manager showed up to tell me my Honda CRV 2010 was worth $15,000.00 which was not only way below our researched price but also not what had been promised to us. I told him that the internet sales manager had told my husband through e-mail that the trade in price of $20,500 previously offered by the other dealership was too conservative and he would offer us a better deal than that. The manager seemed surprised and he told he was not aware of the e-mails. I then asked him to print them so he could see it for himself. He looked, looked and then told me he couldn't find anything that said that. I had to read all the e-mails to point it out to him. At that point I realized the lack of communication between the management staff.He then said the best he could do was to give me $17,000 for my Honda but that was not what my husband and David Townsend had agreed.David Townsend was never visible during those negotiations.I left very disappointed and I am still waiting to hear back from David Towsend to understand how he can live with himself every single day with all the lies he tells people to just have them come in to the dealership so they can be manipulated. I guess he did his job for the day:He got me in. The rest fell in the hands of the sales department and the management. I would suggest you do your homework very closely before you go in. This dealership does not value your trade in and the internet sales people will promise you anything just to get you in the door. More
by brandon1967
Employees Worked With
David Townsend and Sales Manager
August 18, 2011
Herb Chambers Infiniti of Westborough was a very good experience. The dealership is beautiful, the service department is terrific and the sales process was not high-pressure. If you're looking for an I experience. The dealership is beautiful, the service department is terrific and the sales process was not high-pressure. If you're looking for an Infiniti, you should stop in to this dealership. More
by jimpeck
Employees Worked With
Sunny Rao, John Cantlin
August 11, 2011
Henry was exceptional in handling our transaction. He was very upfront and honest about pricing which made our experience hassle free. I would recommend this dealership for a car purchase and certainly ask f very upfront and honest about pricing which made our experience hassle free. I would recommend this dealership for a car purchase and certainly ask for Henry! More
by wrell79
Employees Worked With
Henry Rodriguez
August 07, 2011
My experience with Herb Chambers Infiniti was by far the best experience we had with a dealer in searching for a pre-owned vehicle. My salesman Matt Rainha was exceptionally helpful in selecting our new Inf best experience we had with a dealer in searching for a pre-owned vehicle. My salesman Matt Rainha was exceptionally helpful in selecting our new Infiniti. I would highly recommend this dealership and Matt specifically for anyone looking to purchase a vehicle. More
by wpmalone
Employees Worked With
Matt Rainha
August 05, 2011
Excellent dealer... Everything about these guys was first class. No strong armed tactics or BS. They were up front and honest. This dealer really does put out 110 percent. class. No strong armed tactics or BS. They were up front and honest. This dealer really does put out 110 percent. More
by MrKen
Employees Worked With
2
August 03, 2011
I highly recommend this dealership. Excellent customer service and quality work time and time again. Incredible staff who go out of their way to accommodate and cater to their customers. They have totally service and quality work time and time again. Incredible staff who go out of their way to accommodate and cater to their customers. They have totally changed my perception of car dealers - in a very positive way. More
by clairebowers
Employees Worked With
Kerry
July 30, 2011
I highly recommend this dealership. The GM Pranav and my salesman Matt were extremely friendly, helpful, patient, and informative. They made sure I was happy and all my needs were met. The process was smoot salesman Matt were extremely friendly, helpful, patient, and informative. They made sure I was happy and all my needs were met. The process was smooth and quick and I have them to thank for making it stress-free. This was my first car purchase and it was a great experience! More
by acapoccia
Employees Worked With
Matt and Pranav
July 27, 2011
Avoid this dealer and Dave the Service Manager at all costs. They have given me nothing but problems with my 2007 Infiniti G35x that needed a brand new engine at 62K and a major vibration issue that they costs. They have given me nothing but problems with my 2007 Infiniti G35x that needed a brand new engine at 62K and a major vibration issue that they won't look into anymore because they have already spent too much money on my vehicle. Dave has lied to me a number of times about loaner vehicles and said to Consumer Affairs that he wont look into car anymore due to the fact that i don't have the same brand tires that came on the car. Are you kidding me? So they are blaming my Yokohama tires for the issue when he told me that the tires aren't the issue. Lied directly to my face. Please be warned about this rude service manager. He will throw you for a loop just to save money. I will never buy another Infiniti again because of this dealership. More
by pup55
Employees Worked With
Dave (Service Manager)
June 27, 2011
Anthony was great to deal with and he is a very knowledgeable and professional salesperson. My experience at this dealership was better than any I have had in the past. knowledgeable and professional salesperson. My experience at this dealership was better than any I have had in the past. More
by pbuckley
Employees Worked With
Anthony Carlino
