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Herb Chambers INFINITI of Westborough
Westborough, MA
1,355 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024.
We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,355 reviews
October 25, 2024
My experience with salesman, Stiwar, was amazing, however, as for the rest of the staff at this dealer, I’m unimpressed. I bought my new (to me) car from Herb Chambers Infiniti of Westborough on however, as for the rest of the staff at this dealer, I’m unimpressed. I bought my new (to me) car from Herb Chambers Infiniti of Westborough on October 5th. When I looked at the vehicle I noticed the passenger front tire was completely bald and the hood latch needed replaced- I requested both be taken care of by the dealership if I were to purchase the vehicle. They said no problem we’ll take care of the tires today and you can take it home and we’ll set up an appointment for the hood latch. Myself and the family member accompanying me were told to go to lunch and by the time we’re back it’ll be set to take home. We got back to the dealership after lunch and were told sorry, you can’t take it home today because the hood latch is a safety issue. Not thrilled to have wasted two hours at lunch waiting, but I let it go. They agreed to bring the car to me nearly an hour away after repairs were done due to the inconvenience. I was satisfied with this and got the car home on October 9th. Fast forward a little over a week later, I notice some sounds and concerning vibrations coming from my vehicle that I want repaired since I just bought it. I dropped the car off the evening prior to my service appointment. At about 2pm on date of service, i attempt to call service department to see if there were any updates. 3 hours of trying to call and leaving voicemails and I can’t get through to anyone and don’t get any returned calls. I reached out to my salesman, Stiwar. He was able to check in and let me know the vehicle wouldn’t be ready and should be all set the following day. Okay, no problem. Fast forward to the following day. The dealership has had my vehicle for a day and a half now and no updates, so i take it upon myself to contact them. I’m told by sales my car is done, ready for pickup and someone from service will be in touch shortly to go over what was fixed. I get in touch with service and am told repairs had not even been started and they were waiting for sales to ok the repairs since I just purchased the vehicle and would be in touch again shortly. I specifically asked if the repairs would be covered by warranty since I just bought it, and was told yes. About 20 mins later i get a call from sales stating my car is all set and that I’m responsible for all repairs since they were not safety related. I was told “our manager Buolos noted he spoke to you last night and that you agreed to cover the costs because it was not safety related?” xxx!? No one ever spoke to me about it or went over this with me. I let them know no one had ever reached out and I had tried for hours to reach someone with no luck, and that had I known it was going to cost me in the first place, I wouldn’t have bothered bringing it to them. I was then told they’d look into it and someone else would be in touch. I then get a call from another person, stating my car is all set for pickup and no work has been done since they weren’t covering the costs. Multiple different people, not one story matches. I was told the vibrations coming from my car is because of mismatched tread between the front and back due to them replacing the tires- so something having to do with work they did when i bought the car. And a day and a half with my vehicle to do absolutely nothing to it- for what? Unacceptable. My salesman Stiwar has been incredibly helpful in trying to get answers for me and making this right, however, the service staff and management has been nothing short of a disappointment and major headache. I am incredibly disappointed in the poor service I received at this dealer. I will not be doing business with this dealership in the future and will be recommending all family and friends stay far away. As for Stiwar, I enjoyed working with him and hope he finds a new place of employment where his co-workers and management share the same work ethic. More
by Vanessab137
Employees Worked With
October 25, 2024
Sammy made this car buying experience the best I ever had. I would buy all my cars from him. had. I would buy all my cars from him. More
by Eric1971
Employees Worked With
October 24, 2024
Nicholas Briggs was excellent. He provided excellent service. He was very courteous and professional. He gave me timely updates throughout the day He provided excellent service. He was very courteous and professional. He gave me timely updates throughout the day More
by leotchong
Employees Worked With
Nicholas Briggs and Fran
October 24, 2024
The dealership was friendly and easy to work with Sami was straight forward and attentive. was straight forward and attentive. More
by Shaun
Employees Worked With
October 22, 2024
Absolutely The Best Experience I’ve EVER Had While Buying and/or Selling A Vehicle. Both My Sales & Leasing Consultant Sami Zakhary As Well As Max Elentukh The Sales Manager Were Amazing ! From Start To Fi and/or Selling A Vehicle. Both My Sales & Leasing Consultant Sami Zakhary As Well As Max Elentukh The Sales Manager Were Amazing ! From Start To Finish, You Made This “Typically Stressful” Process A Wonderful & Successful Joy ! Truly Just A Great Group To Work With !!! I Will 100% Recommend Herb Chambers INFINITY of Westborough ! Thanks Again Sami Zakhary More
by HudsonTowingTransport
October 21, 2024
Lauds was friendly, knowledgeable and professional. He kept us informed, answered our questions and worked with us to complete a deal we were happy with He kept us informed, answered our questions and worked with us to complete a deal we were happy with More
by raptak
October 21, 2024
Great service Sales person was knowledgeable and professional Would recommend Westboro Infiniti and Bryce Jarrett to anyone looking for a car professional Would recommend Westboro Infiniti and Bryce Jarrett to anyone looking for a car More
by Dstraight
October 18, 2024
I needed service on my 2013 G37 convertible, the top was not working. Per online info from others with the same problem, I was expecting a bill of $1000-2000, but I did not want to buy a new car, so I made not working. Per online info from others with the same problem, I was expecting a bill of $1000-2000, but I did not want to buy a new car, so I made the appointment. The dealer offered me a loaner car, which I expected would mean a cheap rental type car model, but they let me take a brand-new Infinity! They took the time to listen to exactly the problem I was having with the car, took the car on Friday afternoon, and by Monday afternoon, they let me know it was fixed, all for the initial diagnostic fee ($199). Needless to say, I was overjoyed to have avoided that potential big bill. They were very professional and very accommodating. More
by trippinjohn
October 17, 2024
As always I had another easy and relaxing experience at the service department. Pulled in at 9am without an appointment and was able to drop off and pick up a few hours later. Nicholas greeted. Me and was the service department. Pulled in at 9am without an appointment and was able to drop off and pick up a few hours later. Nicholas greeted. Me and was professional and informative throughout. More
by Kgosselin
October 16, 2024
Sami was extremely kind and knowledgeable! He treated me like I was his own daughter! This was my first car purchase and I was so lucky to have such a great salesman help! He treated me like I was his own daughter! This was my first car purchase and I was so lucky to have such a great salesman help! More
by mmahony013
Employees Worked With
