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Herb Chambers INFINITI of Westborough
Westborough, MA
1,281 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024.
We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,281 reviews
September 21, 2011
I'm very "happy that the luck of the draw" dealt Mike. The process of getting into a new G37x was relaxed, comfortable and easy. He is what is missing from other dealerships. The cars open the dealt Mike. The process of getting into a new G37x was relaxed, comfortable and easy. He is what is missing from other dealerships. The cars open the door but you walk through because of assets like Mike Krajca. Above that my mum thought he was sweet and wished he was included with the car. Your lot and facility are clean and attractive and staff are curtious and alway professional. Great job! More
by john4ma
Employees Worked With
Mike Krajca
September 21, 2011
The experience of buying a car here is perfect, Andrew is The experience of buying a car here is perfect, Andrew is such an excellent salesman, Profassional and warm-hearted. HB is definitely the best deale The experience of buying a car here is perfect, Andrew is such an excellent salesman, Profassional and warm-hearted. HB is definitely the best dealer in the world. More
by quanhao
Employees Worked With
Andrew Smally
September 20, 2011
Excellent job of customer service on multiple visits. Allowed me to take the car I was interested in purchasing and bring home to discuss with spouse and family. Very "clean" negotiation on pricing as Ge Allowed me to take the car I was interested in purchasing and bring home to discuss with spouse and family. Very "clean" negotiation on pricing as General Sales Manager got right to the point and was honest and transparent. Easy deal to do. More
by chris781
Employees Worked With
Christian Urraca, Pat Bradley
September 20, 2011
Everyone was very friendly, knowledgeable about the cars they were selling, and helpful. I got a great deal on my new Infiniti FX35 and would recommend this dealership to my friends and family. they were selling, and helpful. I got a great deal on my new Infiniti FX35 and would recommend this dealership to my friends and family. More
by cindiw
Employees Worked With
Clyde Brown, Henry Rodriguez
September 20, 2011
Herb Chambers Infiniti of Westborough has been absolutely the best dealer – and our EX35 has been the best vehicle of our lives (and we're in our 50s). Our EX has been with us for over a year now. This entir the best dealer – and our EX35 has been the best vehicle of our lives (and we're in our 50s). Our EX has been with us for over a year now. This entire dealership from purchase with Anthony to service visits have been way more than satisfactory. 100% exceptional. We just completed one of our regular service intervals. Carrie and David in the Service Dept. went out of their way to provide a professional, friendly and accommodating luxury experience for us. Unless something very major happens, this dealership and brand will be ours for a long time to come. Very nice...and refreshing. More
by comfortzones
Employees Worked With
Carrie and David
September 20, 2011
I enjoyed working with Herb Chambers of Westboro because they were efficient and accomodating...I work full time and the only time I had to visit the showroom was in the evening with my whole family...they they were efficient and accomodating...I work full time and the only time I had to visit the showroom was in the evening with my whole family...they were happy to accomodate a time that worked for me and took great care of my husband and I as well as my children. I was really impressed with the short amount of time it took to switch the car over and get all the financing paperwork complete. Henry was very informative of the extra "stuff" i could/should purchase with the vehicle...I ended up purchasing the ding/dent wizzard and (not sure of the name) clear coat that goes on for protection. Kindest Regards, Heather McNamara More
by heather978
Employees Worked With
Henry Rodriguez
September 20, 2011
It was a pleasure working with Henry and Clyde as they took me through the process of buying a car. They were both very friendly, personable and professional throughout the whole experience. They provid took me through the process of buying a car. They were both very friendly, personable and professional throughout the whole experience. They provided great customer service and made sure I was more than happy throughout each step of the process. This was the best overall experience in my car buying history and I would definitely recommend this dealership and their team!!!!!. More
by J.WillXi23
Employees Worked With
Henry Rodriguez and Clyde Brown
September 09, 2011
I came in with my son after my husband's exchange of I came in with my son after my husband's exchange of e-mails with the internet sales manager(David Townsend) who told us he would give us a better I came in with my son after my husband's exchange of e-mails with the internet sales manager(David Townsend) who told us he would give us a better trade in price for my Honda CRV.After several e-mailing exchanges David told my husband I could come in alone(my husband had to work)and he would make sure to give us a better deal than what we had been offered by another dealership. Being from Acton I was hesitant due to the long drive but he had reassured us he would give us a good deal. As I arrived, he shook my hand and introduced me to Ashley( a nice pleasant young woman) who had me test drive an infiniti G25. After about 1 hour and a half a manager showed up to tell me my Honda CRV 2010 was worth $15,000.00 which was not only way below our researched price but also not what had been promised to us. I told him that the internet sales manager had told my husband through e-mail that the trade in price of $20,500 previously offered by the other dealership was too conservative and he would offer us a better deal than that. The manager seemed surprised and he told he was not aware of the e-mails. I then asked him to print them so he could see it for himself. He looked, looked and then told me he couldn't find anything that said that. I had to read all the e-mails to point it out to him. At that point I realized the lack of communication between the management staff.He then said the best he could do was to give me $17,000 for my Honda but that was not what my husband and David Townsend had agreed.David Townsend was never visible during those negotiations.I left very disappointed and I am still waiting to hear back from David Towsend to understand how he can live with himself every single day with all the lies he tells people to just have them come in to the dealership so they can be manipulated. I guess he did his job for the day:He got me in. The rest fell in the hands of the sales department and the management. I would suggest you do your homework very closely before you go in. This dealership does not value your trade in and the internet sales people will promise you anything just to get you in the door. More
by brandon1967
Employees Worked With
David Townsend and Sales Manager
August 18, 2011
Herb Chambers Infiniti of Westborough was a very good experience. The dealership is beautiful, the service department is terrific and the sales process was not high-pressure. If you're looking for an I experience. The dealership is beautiful, the service department is terrific and the sales process was not high-pressure. If you're looking for an Infiniti, you should stop in to this dealership. More
by jimpeck
Employees Worked With
Sunny Rao, John Cantlin
August 11, 2011
Henry was exceptional in handling our transaction. He was very upfront and honest about pricing which made our experience hassle free. I would recommend this dealership for a car purchase and certainly ask f very upfront and honest about pricing which made our experience hassle free. I would recommend this dealership for a car purchase and certainly ask for Henry! More
by wrell79
Employees Worked With
Henry Rodriguez
