Herb Chambers INFINITI of Westborough

Purchased a JX35 in April of 2012 and absolutely loved the car, the buying experience and the service from Herb Chambers over this past year. Unfortunately, I totaled my car in bad accident and was lucky the car, the buying experience and the service from Herb Chambers over this past year. Unfortunately, I totaled my car in bad accident and was lucky to walk away with just some bruising. The car's safety features and design contributed to this good outcome. I opted to buy the same car with additional safety features (Driver Assistance Package) from Herb Chambers and to work with my original sales representative, Anthony Carlino. Herb Chambers treats you like gold as a customer and I trust Anthony Carlino and felt as though he was working on my behalf throughout the entire process. Great experience and would recommend Herb Chambers and Anthony to my family and friends. More

Had a good experience. Will probably go back again. Had a good experience. Will probably go back again. Had a good experience. Will probably go back again. good experience. Will probably go back again. Had a good experience. Will probably go back again. More

I went into the dealership knowing exactly what I wanted, but after meeting and discussing it with Anthony, I feel like he knew better!!... I got what I wanted and MORE!!!! Anthony was kind, friendly, smart but after meeting and discussing it with Anthony, I feel like he knew better!!... I got what I wanted and MORE!!!! Anthony was kind, friendly, smart, patient, professional, and well informed about the car that I wanted. He made my experience of shopping for my first NEW car extremely easy. He wasted no time and got things done, answered all of my questions, and kept in touch with me throughout the whole process. There's no question about it, I would definitely recommend this dealership, especially Anthony Carlino. I am proud to call him my dealer!!! More

Took a half day from work to go and check out a used 2010 G37x. I came from NH, so it took me about an hour and a half to get there; but I had heard great things about this dealership. Upon walking into the G37x. I came from NH, so it took me about an hour and a half to get there; but I had heard great things about this dealership. Upon walking into the dealership, I saw that it was a beautiful showroom and the building was immaculate. I did have to walk around for about 5 minutes waiting for someone to ask me if I needed help. I was not approached by any salespeople, even after making a few laps around the showroom. I had to ask the receptionist if I could speak with someone about a pre-owned car, and she apologized and paged sales right away. I guess that is what bugged me the most; I am 25 years old with a corporate job, and even wore my work clothing into the dealership. I got the slight feeling that they didn't want to acknowledge me because they thought I was yound and not going to buy a car. I can certainly see where this stereotype comes from, but I was in fact a customer so I should have been greeted more promptly. After meeting my sales consultant, Marc Miller, I asked to look at 2 G37 sedans that I saw online. He was new there, about 6 months, but showed me the cars and he was very nice and answered all my questions. I did not feel pressured at all when he was showing me the vehicles. I was looking at an 09 and a 10 G37, but after driving both I decided I did like the 2010 better due to the exterior color and low miles. When I advised Marc that I was interested in the car, we sat down to talk numbers. I was not impressed with the presented value of my trade in (2009 Altima with 19k miles, very clean), but of course no consumer is going to be 100% satisfied in that area. I did really want the new vehicle, so I was introduced to the sales manager John Cantlin. He was a nice guy, and explained how they price things and do business. I eventually agreed to the deal as I thought the car was fairly priced for what it was. I did see some scratches on the vehicle, which they offered to fix. As another review mentioned, the process did take awhile (about 5 hours), and when it was all said and done it was about dinner time. It would have been nice if they offered me $10-$15 for dinner since I had been there so long, and bought a vehicle, but I work very hard in the customer service industry so I am always thinking about ways to make operations better. Overall I would recommend the dealership as they were very nice once they knew I was serious about my purchase. However I read reviews from others (couples, families, etc) who were greeted right away and probably taken a little more seriously from the get-go. There was minimal sales pressure and I will visit them again when considering my next car. I have yet to pick up the vehicle due to vehicle preparation. My visit was two days ago. More

Where to begin, from start to finish everything was Where to begin, from start to finish everything was fantastic. Anthony made the experiences of buying a car very pleasant, I just felt as if my Where to begin, from start to finish everything was fantastic. Anthony made the experiences of buying a car very pleasant, I just felt as if my family and I was the only customer he dealt with during my visit. I have never meet someone that work in sales that truly knows his things like Anthony did. The service and knowledge he provided for me was impressive. Our overall experience with the Westborough Infiniti dealership was stress-free, but with the help of Anthony it just put the experiences of buying a car on top. Thanks, Richard More

What a great experience!!! I have been shopping for a high-end SUV for 7 passengers for months. I came across the the JX35 on line and was extremely impressed with the features and luxury for the price. high-end SUV for 7 passengers for months. I came across the the JX35 on line and was extremely impressed with the features and luxury for the price. My practical side encouraged me to look at the Ford SUVs next door to the Herb Chambers Infiniti before looking at the JX35. The Explorer and the Edge are nice SUVs, but I was looking for something special. I walked over to the the Herb Chambers Infiniti Westborough dealership. I was greeted by the smiling face of the Senior Director of Sales, Anthony Carlino. Anthony immediately made me feel at ease. He asked me to tell him a little about my goals, background and made me understand that he is there working for me to make sure my needs are met. Anthony Carlino is a true professional and made me feel as if I was the most important customer in the world. He has tremendous experience with the models and is a true asset to the Herb Chambers family. I felt like I had someone on my side the entire time. I ended up find the car of my dreams and it was an extremely enjoyable experience. I will be a lifetime customer of Anthony Carlino and the Herb Chambers family. More

My car buying experience with Andrew was an excellent! He was very professional, knowledgable and straight forward. We had been to 4 other dealerships in the past month and our experience with Andrew was the was very professional, knowledgable and straight forward. We had been to 4 other dealerships in the past month and our experience with Andrew was the selling point! We did not feel like he had to "sell" us on the car, rather he was honest and upfront about the facts and was willing to do what he could to help us get a car that fit our needs. I would absolutely go back to him for our future needs. More

I would like to thank Anthony Carlino for making the car buying process (which can be very stressful!) extremely easy. I was very particular in what I wanted and Anthony went through every detail thoroughl buying process (which can be very stressful!) extremely easy. I was very particular in what I wanted and Anthony went through every detail thoroughly ensuring I was getting exactly what I was looking for. He clearly has a great knowledge of his product and while not being pushy and "selling" the cars, he educated me and went above and beyond to provide details. In addition to his professionalism he is easy to talk to and I would definitely recommend that anyone looking for a car to go see him. More