Herb Chambers INFINITI of Westborough

I went to a dealership about a mile or two down the road named Autobahn USA exactly a week ago to buy an Infinity EX35 I had seen on their website. The salesman explained the car to me inside and out and I named Autobahn USA exactly a week ago to buy an Infinity EX35 I had seen on their website. The salesman explained the car to me inside and out and I was very impressed with him. He told me he could get the sales manager to work the best deal for me and get me the lowest interest rate yadda yadda and I could pick up my car in about two days. I was beyond thrilled!!! I couldn’t wait to hear back from him to let me know I am all set to sign papers. Well, that day never came. I left several messages and emails for him but I didn’t get a return call or email for two days and when I FINALLY did he told me he couldn’t put me in the car I wanted BUT could get me into a Nissan Murano that is exactly the same car and I will be just as happy with it. I said I want my deposit back! I went online and found the exact same car at Herb Chambers with lower mileage so I called and went to Herb Chambers that night and had an appointment with Anthony Carlino. He was so helpful and told me he will do what it takes to get me in the exact car I had in mind. I told him my experience I had at the place down the road and low and behold the salesman that fed me a line of B.S. Mr. Carlino had the displeasure of working with for about six months a while back and had trained him so no wonder why that salesman knew the car inside and out! Herb Chambers has smart pricing and has no tolerance for his sales department lie there to customers to make a purchase. That would be the reason why he is no longer selling cars for Herb Chambers and is at the one down the road! This dealership was a fantastic experience when I bought my car, great staff and they went above and beyond to get me into the car I wanted to be in. Anthony Carlino is an extremely professional man who made sure my first experience at buying a vehicle with Infiniti was everything I wanted it to be from the moment I walked in! Mr. Carlino made sure I had a full tank of gas AND set up my phone for me! I would only recommend Herb Chambers Infiniti to anybody who would be looking for a car and even trade or buy your new car here. This was the best experience I have ever had with a car purchase and without a doubt most professional! Sharon Montani More

I walked into the dealership to look at a QX 50 on a very busy day. For a few minutes I examined the car inside and out without being approached by a sales person. Anthony Carlino noticed me, then asked if busy day. For a few minutes I examined the car inside and out without being approached by a sales person. Anthony Carlino noticed me, then asked if I was being helped. When I answered "No" he quickly came over and we began to discuss my unique needs and instantaneously gained my trust and confidence (not easy to do) with his breadth of knowledge of the QX 50 and the requirements of wintertime driving in a hilly area of rural Massachusetts. Anthony then, demonstrated in detail all the features of the QX 50 in a test ride in snowy slippery conditions to simulate my environment. He was expert in the mechanics and engineering and how they suited my driving situation. He had the patience to answer my 101 questions. There never was any pressure to close a sale and move on. The process was very professional, thorough and pleasurable. Anthony introduced me to the Team that would service the QX 50 after purchase and they answered all my service related questions. I felt that all the employees at this dealership worked together as a real team to service their clients and help find solutions to their unique needs. Anthony presented very competitive economics and trade in terms, with no pressure to make an immediate decision. This was the very best experience I have had at a dealership and I have been buying cars for 35 years. More

I was in the market for a new Infinity and a friend of I was in the market for a new Infinity and a friend of the family had recommended Herb Chambers Infinity of Westborough because of their no hassle po I was in the market for a new Infinity and a friend of the family had recommended Herb Chambers Infinity of Westborough because of their no hassle policy. I was greeted by Jonathan Stanhope a professional sales person who was knowledgeable and sincere in his approach to find me the right car. Jonathan spent most of the day discussing options and test driving numerous cars with me. Unlike previous experiences at other dealerships, I never felt rushed or pressured to buy a car. Jonathan really went out of his way to make my time at the dealership a good experience. I have to add, I also had my 7 year old with me and for those of you with children you know how shopping with children can add anxiety to any purchase! Jonathan made it a point to be attentive to my daughter and to get her snacks and engage her in conversation so I could focus on the task at hand. Once we determined which car was the best fit for me, Jonathan introduced me to Anthony Forts the Finance director who also was very personable and professional. Together, they came up with the perfect solution, a Q50 2014 3 year lease. I was very surprised. I drive 22K miles a year and typically look to trade in every 3 - 4 years; however leasing was always too expensive. The lease they presented was actually less expensive than buying and the car is beautiful! Overall, my experience at Herb Chambers Infinity of Westborough was exceptional. A real first class experience! Sincerely, Kim Pinto More

This dealership FAR exceeds the Infiniti Dealership in Norwood. In 2011 I went to Norwood looking for an EX35, and was not treated very well at all. No one took the time to sit down with me, and go over o Norwood. In 2011 I went to Norwood looking for an EX35, and was not treated very well at all. No one took the time to sit down with me, and go over options that would work for my budget or even seemed to care whether or not I purchased a car. Infiniti of Wesborough is about a 40 minute drive from where I live, but I decided I would take a ride out and see if I was treated any better and if anyone there could get me into my EX35. I met Anthony Carlino, and I was treated like royalty from the moment I walked in the door. I truly felt that Anthony wanted to work with me, my budget and come up with a plan that would get me into the car I had wanted. He not only met my expectations but exceeded them. I never felt any pressure. Not only did he get em the car of my dreams, he even DROVE IT OUT TO MY HOUSE IN A SNOWSTORM (from Westboro to Newton!!!) I could not believe the service I was getting.. I was totally impressed. When my lease ended on my EX35 I went to Norwood to test drive the new QX70 (I knew I wasn't going to buy from them, but I was in the neighborhood and felt like a test drive). Sure enough, I felt like I was just another face coming through the door. The whole atmosphere was entirely diffferent than that of Westoborough, and after sitting and talking to the "salesman" I knew I had to get out of there and call Anthony right away. I went back to Westborough a week ago. Sure enough, Anthony welcomed me back with open arms, and put me in the QX70 in the easiest process ever. I had my new car the very next day. He's professional, personable, and efficient. Everyone at Infiniti of Wesborough gets an A+ from me. Highly reccomended!!! More

I have been searching for a car for the past 4 months. I just graduated from college and I recently started a job in the city that is 45 minutes away from my house, in the healthcare field. I needed an affo just graduated from college and I recently started a job in the city that is 45 minutes away from my house, in the healthcare field. I needed an affordable yet dependable car that would be able to bring me to and from work, in no matter what weather condition. When I started my car search, no matter how much I searched, I could not find the perfect car... Until a few days ago! I found my 2011 Nissan Rogue online at the Herb Chambers, Infiniti of Westborough website and it was just what I was looking for and extremely affordable. The minute I requested more information on my car, the Herb Chambers Infiniti Westburough team contacted immediately, arranging for me to come out and see the car. From that moment on, Anthony Carlino began to help me fulfill my dreams of purchasing my very first car. From the beginning, Anthony was extremely warm and friendly and very attentive to my concerns and needs in a vehicle. When I told Anthony I could not find a ride to Westborough, he OFFERED to come pick me up from my home in Randolph (which is a two hour drive) in the midst of a snow storm, so that I could come to the dealership to see the car. As promised, Anthony arrived at my house in a punctual manner and drove me and my parents to the Herb Chambers, Infiniti of Westburough dealership DURING A SNOWSTORM! Throughout the test drive, Anthony continued to be very professional, friendly and informative. Not once did I feel like I was speaking with a car salesman, instead, he made my family and I feel as if he was an old family friend. He shared in my excitement of purchasing my first car and being that he is the father to two sweet little girls, Anthony continuously expressed to me how important it was to him that I find safety and dependability in my car because that's what he would want for his girls. Between Anthony's costumer service skills and my love for the car, within minutes I was signing off paperwork for my Nissan Rogue! The next day, Anthony worked vigorously alongside my insurance company to ensure that everything was well prepared for me to bring my car home. Within a few hours, not only did Anthony get all my paperwork completed, he came back to my house to pick me up in order for me to make it to the dealership and bring my car home. This was such an amazing experience for me as my first car purchase. Never did I ever feel overwhelmed or anxious and I owe this all to Anthony Carlino. I cannot say enough kind words about Anthony and the Herb Chambers Infiniti of Westborough team. Not only do I highly recommend this dealership, I HIGHLY recommend Anthony as someone that anyone who's looking for a car go to for help. I feel throughout this whole experience, Anthony was not selling me a car; he helped me find the perfect car. And for that I am extremely grateful =) More

Jonathan Stanhope is an outstanding sales consultant (pre and post sales) ... He made my car buying experience very easy and stress-free. Jonathan is extremely knowledgeable and also very patient, as he ans and post sales) ... He made my car buying experience very easy and stress-free. Jonathan is extremely knowledgeable and also very patient, as he answered all of my questions and addressed all of my concerns in a timely fashion (and also put up with many road tests until I found the vehicle that suited me best). I will definitely buy another vehicle from Jonathan in the future. I would highly recommend Jonathan to anyone who is interested in working with a friendly, capable and pleasant sales consultant. -- Ally A. Worcester, MA More

Herb Chambers Infiniti of Westborough was one of the easiest, best decisions I have EVER made. Everyone from the service guys, to the saleswoman answering the phones, and especially the Sr. sales rep. easiest, best decisions I have EVER made. Everyone from the service guys, to the saleswoman answering the phones, and especially the Sr. sales rep. that I dealt with. His name is Anthony Carlino, and he made everything effortless for me. All I had to do was go into the dealership, tell him which car I liked, sign a couple papers and let them appraise my trade-in (which they gave me awesome value for) and that was it! Not only was it effortless, it did not cost me a SINGLE dime to get behind the wheel of the exact car that I wanted (which is very important in my case, being a full time student paying for classes out of my own pocket). They had it waxed, cleaned and gassed the very next day ready to go. Service with a smile, the way it really should be. I didn't have any credit (not bad credit, just lack of credit history) and where other dealerships would have told me to pound sand, Anthony had me approved at a lower rate than I expected and within a matter of minutes. I would certainly recommend this dealership to ANYBODY out there looking for a pleasant experience in car buying. Those types of experiences are hard to come by, especially in car buying. I had previously walked out on three dealerships before I came here, simply because they were either rude, talked to me like I didn't know what I was talking about, tried to make me feel stupid or try to give me false information. Not here at Herb Chambers Infiniti of Westborough. I know my vehicles, but so doesn't every single person in that dealership. I can honestly say that this was not one of the best experiences I've ever had in car buying, but this was THE best experience I have ever had in purchasing any motor vehicle! I would be hard pressed to find myself at any other dealership for as long as I'm able to buy a car!!!! Awesome people, awesome cars and awesome service!!! More

Talk about a great experience! We worked with Anthony Carlino, who is a wonderful guy. He was a pleasure to deal with - very knowledgeable about his product, no pressure and extremely helpful. I would Carlino, who is a wonderful guy. He was a pleasure to deal with - very knowledgeable about his product, no pressure and extremely helpful. I would be happy to buy all my cars from this dealership! More

Overall I had a great experience at herbe chambers infiniti of westborough. I called a day before to tell them which car I wanted (I had already made up my mind at this point) and when I got there the infiniti of westborough. I called a day before to tell them which car I wanted (I had already made up my mind at this point) and when I got there the next day it was waiting for me in the parking lot. I went in and was greeted by Anthony who assured me I would be taken care of. And I certainly was. I ended up buying the car that day and was assured that any scratches would be taken care of as well as the small rip in the seat, before I came to pick it up. They did miss the small rip in the seat but Anthony made sure that I would have an appointment to fix it with no charge. When I went to get the rip fixed I also mentioned that the car was pulling to the left. They took care of the rip but when I got the car back it was still pulling to the left on the highway. I told Anthony and he promptly let me know that they were going to send a loaner car out to me (I live an hour away so the drive is slightly annoying) and they would pick my car up to fix it. This was done in a timely fashion which made me very happy. Working with Anthony was great, especially for a first time buyer like me. He was very professional and concerned that I was getting proper service not only from him but from other employees as well. More

I have now leased two cars from Jonathan Stanhope at Herb Chambers Infiniti of Westborough. He is a friendly and helpful sales associate; I would recommend him highly if you are considering buying or leasin Chambers Infiniti of Westborough. He is a friendly and helpful sales associate; I would recommend him highly if you are considering buying or leasing an Infiniti. James Bulger, the General Manager is also very friendly and helpful. Jonathan and James made my car buying experience a very pleasant one; and also I believe that I got a good deal. More