Herb Chambers INFINITI of Westborough

I have purchased a few cars in my life and this was by far my best experience yet! I have never owned an Infiniti before and I love it. Customer service was a pleasure and I would recommend them to everyo far my best experience yet! I have never owned an Infiniti before and I love it. Customer service was a pleasure and I would recommend them to everyone. More

Anthony did a great job in answering all questions, test driving the infiniti car choices we were considering, explaining all options and making the deal happen. This is our 4th. infiniti car purchased in 1 driving the infiniti car choices we were considering, explaining all options and making the deal happen. This is our 4th. infiniti car purchased in 11 years (my wife has the FX 35 AWD and I have the G35SX). Each time we have traded our infiniti cars for an upgraded Infiniti model. Love infiniti cars - their driving experience can't be beat. Anthony was the best sales manager to work with in all our experences with Infiniti. You should make an ad featuring us as one of your best customers! More

I had a great experience with christian he was very knowledgable of his products. Helped me out above and beyond than he was supposed to go I recommend him to anyone he makes the experience nice and sm knowledgable of his products. Helped me out above and beyond than he was supposed to go I recommend him to anyone he makes the experience nice and smooth. Also gm was very respectful an felt at home. More

I was very impressed with Mr Bradley's consultive approach and industry expertise. I am thrilled with my new purchase and would highly recommend this dealership. approach and industry expertise. I am thrilled with my new purchase and would highly recommend this dealership. More

Had a great experience buying a car here. Got a good deal on a new Qx and honest and straight forward communicaitons from the team. Mainly dealt with Matt in Sales and Pat the GM but everyone was polite and on a new Qx and honest and straight forward communicaitons from the team. Mainly dealt with Matt in Sales and Pat the GM but everyone was polite and professional through the entire process. Would definitely buy here again and reccomend them. More

Finance Manager Elizabeth Hook is not only a liar but also a thief. When doing the original finance paperwork for my wifes EX35 lease she outright lied and told my wife she would be penalized for not pur also a thief. When doing the original finance paperwork for my wifes EX35 lease she outright lied and told my wife she would be penalized for not purchasing a service plan. Upon coming home and talking to me she called Ms. Hook back and explained she didn't want to purchase the service plan and was told she could just do the finance paperwork over again when she came in to pick up the car. Before delivery of the car, new finance paperwork was done that did not include the service plan. Of course Ms. Hook "accidently" submitted the wrong paperwork and the first monthly statement price included the service plan. After contacting Ms. Hook and Clyde Brown numerous times we were told it was all set and straightened out. The second statement was received and the payment is still the wrong amount! I understand a finance managers primary job is to make themselves and the dealership money but I never expected to be lied to and treated this badly at an Infiniti dealership. More

Everything about Westborough Infinity is amazing. The showroom is kept as polished as the cars lined up all over the gallery. Professional staff was there to assist me as soon as I arrived. The car I was showroom is kept as polished as the cars lined up all over the gallery. Professional staff was there to assist me as soon as I arrived. The car I was interested in was right out front cleaned and ready for my inspection. I was the worst type of customer, on a tight schedule, and I already had a car I was planning on purchasing, but I'm really glad I made the trip out there. Andrew Smalley was able to get a great deal for me. He really made the whole car purchase easy, and I would definatly recommend him. He's knew exactly what I needed to get the price I wanted, and just flat out got me a deal I couldn't refuse. The financing department sweetened an already great deal with an awesome rate and exactly what I wanted for my monthly note. I've purchased 7 cars in my life & by far this was the best all around experience at a dealership. Herb Chambers for me from here on out. More

I enjoyed my test drive, and the sales guy I met with. However the daily follow up emails were not to my liking -- 2 days after the test drive they sent an email "are you still interested" when I told th However the daily follow up emails were not to my liking -- 2 days after the test drive they sent an email "are you still interested" when I told them up front I was not buying immediately, that I had 5-6 other cars to look at and theirs was the first. I did like Matt, the sales guy, but it went down hill after we left the dealership. Then, they passed my information on to a Herb Chambers Lexus dealer since I mentioned I was interested in Lexus. The Lexux people sent an email inquiry, called my house, and cell numbers; and at no point was I asked if they could pass my info, and at no point did I give my permission. When I called HC Infiniti and spoke to the manager - his lack of people skills came through immediately. I was upset/annoyed, etc. He wanted to review their sales procedures with me -- I didn't care at that point. He then had the nerve to ask me if I was even interested in a new car. First off, that was irrelevant for that conversation. And YES, I am going to buy a new car, but not from any Herb Chambers dealership. Too bad HC! You lost my business. More

I visited several Infiniti dealers in the area. Herb Chambers Infiniti of Westborough stood out as the BEST Infiniti dealer for a number of reasons. 1) Their showroom and service area is by far the mos Chambers Infiniti of Westborough stood out as the BEST Infiniti dealer for a number of reasons. 1) Their showroom and service area is by far the most impressive I have ever seen of ANY dealership. 2) Everyone there was friendly and knowledgeable. 3) They worked hard and as a team to win our business from the beginning. 4) The follow through after the sale was stellar. I would recommend you pay them a visit before you buy your next Infiniti. Well worth the trip. More

Very pleasent car buying experience. Sunny was very patient with me as he showed me both new and certified preown options. I was treated with respect and provided with many options. I Test drove severa patient with me as he showed me both new and certified preown options. I was treated with respect and provided with many options. I Test drove several different models both new and preowned before deciding on a Certified Pre Own. Sales process was very comfortable. Sunny listened to what I needed to make the deal acceptable and he worked with management to address each one of them. More