Herb Chambers INFINITI of Westborough

Awesome experience!!!! After a great deal of research, we ended up at Herb Chambers in Westborough. We showed up before they opened and Wael Hamwi was just arriving to work. After a great deal of research, we ended up at Herb Chambers in Westborough. We showed up before they opened and Wael Hamwi was just arriving to work. He came over and the rest is a perfect story of how customer service is supposed to be! He was wonderful! More

Excellence I had an amazing experience with crew here especially John for the purchase of my infinity for my daughter. They easily persuaded me because of how pr I had an amazing experience with crew here especially John for the purchase of my infinity for my daughter. They easily persuaded me because of how professional and friendly they were. He went out of his way to help me and teach my daughter about the car before she left for med school. I also want to thank him for such a wonderful experience. More

Very Positive Shopping Experince I ended up getting a different car, but enjoyed the 2 trips we took at look at the Infiniti. Leo Sangadej was very helpful and a pleasure to deal wit I ended up getting a different car, but enjoyed the 2 trips we took at look at the Infiniti. Leo Sangadej was very helpful and a pleasure to deal with. I would certainly recommend this dealership to anyone. More

Leo S. Saved My Sale! After a ton of online research I stopped in to see a 2008 M35. It was exactly as advertised, and in a wonderful condition. A short wait in the lobby a After a ton of online research I stopped in to see a 2008 M35. It was exactly as advertised, and in a wonderful condition. A short wait in the lobby and I was met by Leo S. Leo who was very nice, and extremely knowledgeable about the vehicle. He worked around the clock to find out answer for questions I had about features, and shortly after I decided this was the car I wanted to purchase. I watched the video on SMART pricing, and the negotiation of trade value begun. Leo and I went back and forth a couple times coming to a middle ground when disaster struck - Roman the pre-owned manager. Roman came around introduced himself, and right off the introduction was very short. The discrepancy in value we were negotiating at this point was $500, which I would have happily paid had it not been for Roman's attitude - it made me no longer want the vehicle and stand my ground on the offer. Roman asked me questions on where i got my number for value, and as i tried to answer his question he would just talk over me. Roman neglected to listen to my answer that it was an average of 4 sites (Manheim Auto Auction, NADA, Cars.com, and Autotrader.com) and a previous offer from another dealer. Roman also neglected to look up the correct model of my vehicle, and at this point I decided this was not a dealership that could be trusted. I felt that if Roman was type of person they put into a professional position, and acting face of herb chambers something was wrong with this dealership. I stood shook Roman and Leo's hand and apologized we couldn't come to an agreement. I also mentioned sorry for wasting the time, and at this point Roman muttered "you already did" and walked off. I was appalled that a customer facing manager would do that. I did not take the low offer from their dealership personal, and it is my right as a customer to not be forced to buy a vehicle. I left shocked, and could not believe after all the work Leo S. had done - that Roman had no issues blowing his sale and ruining his commission. All was not lost though!!! Leo contacted me later that day, and mentioned he talked to the GM who would call me the next day. The next day i spoke with James B. the GM, and he apologized for Roman's behavior - he asked what we could do to change the outcome of this situation, but I was completely turned away from the vehicle - no matter how nice it was. A few days later Leo S. and I spoke again about the vehicle, my original offer was met, and i immediately purchased the vehicle! I could not be happier, and completely recommend Leo S! This sale would have been lost, and i would have never done business with a Herb Chambers affiliate again - but Leo S. changed that! Very happy, and would absolutely deal with Herb Chambers Infiniti again. More

If you go elsewhere,you will regret it! Didnt leave with a car,but by far best car dealership to date.I'm a skeptic of dealers but they are good genuinely people. Didnt leave with a car,but by far best car dealership to date.I'm a skeptic of dealers but they are good genuinely people. More

Thanks Sunny! I just leased my second Infiniti from Herb Chambers Infiniti of Westborough and Sunny Rao hit it out of the park once again! He handled my first leas I just leased my second Infiniti from Herb Chambers Infiniti of Westborough and Sunny Rao hit it out of the park once again! He handled my first lease in 2011 and made that experience effortless and stress free which is why I returned. Sunny is extremely knowledgeable and very patient -- he took the time to answer all of my questions and thoroughly went over the features in my new G37x. He is a true professional that goes above and beyond for his customers and he was the first sales consultant to actually make my car buying experience a pleasant and enjoyable one. I would highly recommend this dealership, and Sunny to anyone. The service I received made me feel like a VIP -- true professionals that care about their customers! Thank you Sunny and Herb Chambers Infiniti of Westborough! Lisa M More

Great Experience @ Herb Chambers Infiniti of Westborough For those of you who are tired of the same old car buying experience, please read on. My wife and I were thrilled to have met Jonathan Stanhope from W For those of you who are tired of the same old car buying experience, please read on. My wife and I were thrilled to have met Jonathan Stanhope from Westboro Infiniti. We had previously been to a few of the higher rated dealerships in the area and been disappointed by the lack of effort that was put into selling us a car, which of course was followed by non-stop phone calls the following week telling us how good the price was. From the moment we set foot in Herb Chambers Infiniti of Westboro the experience was completely different. Jonathan showed us all the leasing vs buying options and tradeoffs. We went for two separate test drives over two appointments where there was absolutely no pressure applied, just a lot of really good and helpful information. He also worked with the sales manager to help us get a good trade-in value on our old car. When we picked up the vehicle we purchased, Jonathan spent over an hour going over every feature in the car. You can tell when a person genuinely likes what they do because they share their passion with others. If you are tired of the same-old and want a great experience buying your next car, call Jonathan Stanhope @ Herb Chambers Westboro Infiniti. More

I just purchased a 2014 Q50 from James Bulger (General Manager) and Jonathan Stanhope (Sales and Leasing Consultant)- Both were very informative and I appreciated their approach to the process. My wife Manager) and Jonathan Stanhope (Sales and Leasing Consultant)- Both were very informative and I appreciated their approach to the process. My wife and I did not feel pressured at any point. My experience with the folks at Infiniti of Westobrough was a very positive one and I look forward to continueing the relationship with them. Jonathan specifically was (and is) extremely knowledgeable about the car and really gave my wife and I the comfort level we needed in regards to the the Safey features and technology package offered. Thanks- Peter Moorman More

We went to Infiniti intent on one type of car. Anthony Carlino answered all our questions was very patient and in the end sold us the car that was right for us. Carlino answered all our questions was very patient and in the end sold us the car that was right for us. More