Herb Chambers INFINITI of Westborough

The Sales Rep. Christian Urraca made me feel very confortable on making my decision, no presure at all and was also very helpful on taking care of little things that came up after the fact. It was p confortable on making my decision, no presure at all and was also very helpful on taking care of little things that came up after the fact. It was perfect! Thanks Christian More

I had an excellent experience getting some repair work done on my vehicle this morning. Tony Ngo was very friendly. He explained everything that needed to be done and handled my transaction in a expedit done on my vehicle this morning. Tony Ngo was very friendly. He explained everything that needed to be done and handled my transaction in a expedited, professional and friendly manner. Mr. Ngo and the repair staff went the extra mile for me -- an overworked, stressed out mother of two -- by cleaning the outside and vaccuming the inside of the car for me. Mr. Ngo also showed me how to unlock all of my doors automatically when the car is placed in park -- a very handy tool for a mom who typically has to put a million things down if I have to open the door for the kids! An excellent experience -- highly recommended. I don't go anywhere else for my service. It is transactions such as this -- quick, professional and friendly -- that keep me coming back. More

Everyone at the dealership was friendly and respectful, from the receptionist to the GM to the men who prepped our car. I’ve had my share of painful car buying experiences, so it was refreshing to work wi from the receptionist to the GM to the men who prepped our car. I’ve had my share of painful car buying experiences, so it was refreshing to work with an intelligent, respectful and very helpful sales professional like Anthony Carlino. Anthony didn’t waste my time, he asked the right questions and put together the deal with no hassles. My trade-in value and purchase price were actually revealed to me and not obscured in the financing. During previous purchases at other dealerships, the sales rep disappeared multiple times to confer with the GM in a secret room for 10-15 minutes at a time, only to find that the deal couldn’t be done. With Anthony, the deal was reached and the GM approval took seconds on the speakerphone, no secret meetings. It was refreshing to find a sales person who listens, pays attention to the customers’ needs and provides a stress free and enjoyable car buying experience, not to mention the great snacks. More

I would like to extend a special thank you to your team in Westboro MA. It was delightful doing business at your Infinity dealership this past weekend. Anthony Carlino is a superb associate and I wanted in Westboro MA. It was delightful doing business at your Infinity dealership this past weekend. Anthony Carlino is a superb associate and I wanted you to hear about it. Anthony made my first Infinity FX35 buying experience a true pleasure. Being a woman, going into a dealership alone can be quite intimidating but I never felt pressure, it was just like discussing options with a friend. Anthony's knowledge of CARS, whether it was a BMW, Honda, Lexus or Infinity was Huge! Along with his ability of transferring of knowledge on Nav-bluetooth-phone etc!!! He was so helpful and he made my decision easier, without having to go up and down RT 9 and speak to all the different Sales associates. You have a gem in Anthony!! Being in Sales myself, I would want him on my team. Thank you for a great experience Anthony, and thank you Herb for having Anthony assisting customers! More

My wife and I purchased a car for Anthony and the team at Herb Chambers in Westborough, Massachusetts. We found the car online and being from Southern Rhode Island I wanted to be able to workout a lot of the Herb Chambers in Westborough, Massachusetts. We found the car online and being from Southern Rhode Island I wanted to be able to workout a lot of the details out over the phone before committing to make the 2 hour drive. After speaking with Anthony (sales) and Clyde (Manager) we were able to settle on a fair trade price and purchases price of the car. So we made the skeptical drive to Herb Chambers. When we got there and the car was in great shape just as reported and the staff was friendly and accommodating. Anthony jumped into actions! We drove the new car, Clyde looked at our car (trade) and my wife and I waited from them to come back with "bad newsl." We were certain they would change the deal after we were there in person. Anthony and Clyde stood by their word and did everything they said they would do and more! Later in the week a Ned came down the Southern Rhode Island and took care of all the paperwork and registration with our DMV. He even dropped the new registration off at our house. When you pull into an Infiniti Dealership to buy a $11,000 used Nissan Xterra you are not a "money maker" for the dealership. At no time was my wife or myself treated with anything less than stellar A+ costumer service. Anthony let my daughter uses his personal Ipad for entertainment and so on. I really could not talk any higher of my experiences with the team at Herb Chambers. Its worth the drive and they are stand up guys... which is hard to find when buying a car. More

Our overall experience with the Westborough Infiniti dealership was very pleasant and stress free. As soon as we arrived , we were immediately greeted by salesperson Anthony Carlino. He was so pleasant dealership was very pleasant and stress free. As soon as we arrived , we were immediately greeted by salesperson Anthony Carlino. He was so pleasant and friendly and gave us soemtime to look around and then checked back with us. When we walked into the Infiniti show room we felt a warm welcome from Leah in the reception area. The decor is sleek and smooth but not cold or unfriendly. Anthony Carlino was extremely professional and confident. He seemed to know just what we needed. Jen and Clyde were also very helpful. The entire experience was pleasant and comfortable. Anthony was delightful to work with. We were undecided with model and color but Anthony drove us through the lot on that cold day to actually see the choices available. I would highly recommend this dealership to anyone and I love my new car!!! More

I purchased a GREAT pre-owned VW 2008 working with Eric and Clyde Brown at Herb Chambers Infiniti of Westborough. Clyde Brown is focused on the consumer and client service from the Car search process right and Clyde Brown at Herb Chambers Infiniti of Westborough. Clyde Brown is focused on the consumer and client service from the Car search process right through to delivery and future service needs. The car was in great condition, the sales team and sales management staff were informed, prepared , and very helpful with the entire process. In addition, Clyde Brown walked me through the best financing options providing enough detail that was relevant to me and my specific purchase. It was an easy and enjoyable experience. I will definitely purchase another car from this dealership , especially if your entire Sales management staff is as knowledgable, patient, effective and client service focused as Clyde Brown is! I have already referred people to this dealership! More

Went there after dealing with sales manager about trading in my vehicle for an even swap for one on the lot. Gave manager pictures,vin# and complete description. Told me many times it was"totally reason in my vehicle for an even swap for one on the lot. Gave manager pictures,vin# and complete description. Told me many times it was"totally reasonable.I told him I live an hour and a half away and do not want to waste my time if we are not in the ballpark. assured me it was"totally reasonable for an even swap.Mind you my car was in mint cond.one owner,low miles etc.Get to the dealer they see my trade in and agree it is in mint cond Then I test drive the car on the lot and it is filthy not even detailed- steering wheel was wheat colored but this was black from hand grime(this is a 2010 model),sales guy says oh it should have been cleaned I don't know why it was not done,Made me feel previous owner never took a bath! Car drove good,sales guy was great and helpfull car just needed a good cleaning,we get back and then they start telling me they need to get pricing.Mind you I bought my trade in car from herb chambers new and gave them all info days ahead of time.no homework done there! They then tell me there is a $14,000 gap! Are you kidding me! I made it clear what I was looking for well before I went there and was assured it was reasonable.I even offered $5K to make it happen as I was tired of the process and needed a bigger car for my family. Sorry- I was told "we need to get pricing from our other dealership" Then I had asked them to inspect my car before I got there and after all this nonsense and I am leaving they tell me it was not inspected because"my rear plate was not refelective enough" Are you kidding! Well a total loss of a Saturday and $45 of gas for another lesson in life. Great dealer if you have tons of cash and do not mind tossing it to them More

The Infiniti Brand is a Primiere Automobile Brand & recognized as such within the industry. My experience at Herb Chambers was consistant with this product and significantly exceeded my expectation(s)i recognized as such within the industry. My experience at Herb Chambers was consistant with this product and significantly exceeded my expectation(s)in all areas. From Sales, to product offerings, resources, tools & service. The Staff at Herb Chambers Infiniti of Westboro were always Professional, worked diligently to provide the product(s), the value and ultimately the car buying experience I desired and frankly had hoped for. I am now a Herb Chambers Customer and look forward to receiving repeat and regular positive experiences like this one with each visit to the Franchaise. Paul More

I came in to look for a used car and was helped by Christian. Christian was very friendly and helpful. He listened to the criteria and budget I was looking to work with and showed me some very good Christian. Christian was very friendly and helpful. He listened to the criteria and budget I was looking to work with and showed me some very good options. He was knowledgeable in explaining my financing options and providing me what I felt was the best value for my purchase. I would definitely return when looking for another car. More