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Herb Chambers INFINITI of Westborough

Westborough, MA

4.8
1,281 Reviews
Herb Chambers INFINITI of Westborough opened its doors in late April 2009. The dealership was most recently named the Massachusetts INFINITI Dealer of the Year by DealerRater for 2024. We sell and service new and pre-owned vehicles to the Worcester, Framingham & Metro West areas of Boston and are geographically the western-most INFINITI retailer in the state of Massachusetts. Our facility is the only truly purpose-built INFINITI I-Redi facility in the state, and offers amenities such as complete online service appointment scheduling; a beautiful, Wi-Fi equipped service lounge, fresh pastries and coffees, ice cream during the Summer months, and a fleet of 40 complimentary INFINITI loaner vehicles, while your INFINITI is in our care .
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312 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,281 reviews

November 23, 2024

Service team looks to price gauge their customers. After receiving a $4000 quote, I said I would pick up my car. Shortly after the manager miraculously told the associate to offer 50% off due to loyal More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Demers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ferdy Franco
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2024

Francis was incredibly friendly and helpful! I was a bit early to my appointment and they were able to take me in shortly after. The waiting area is comfortable and I do enjoy looking around More

by jakera107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Nov 21, 2024 -

Herb Chambers INFINITI of Westborough responded

Thank you for the glowing review! We're delighted to hear that Francis and our team at Herb Chambers INFINITI of Westborough provided a friendly and efficient experience. It's great to know you enjoyed the amenities, and we appreciate your recommendation. Safe travels until your next visit!

November 19, 2024

Very helpful, courteous and professional staff. Very satisfied with the customer setvice provided. We will recommend friends. More

by yasir
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Herb Chambers INFINITI of Westborough responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Herb Chambers INFINITI of Westborough provided such a satisfying experience. We appreciate your recommendation and look forward to serving you again in the future!

November 18, 2024

Really appreciate it Sami thank you for guiding us through out the sales will come for another one soon 👏🏼👏🏼 More

by Mhmumeen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Starr
Nov 19, 2024 -

Herb Chambers INFINITI of Westborough responded

We're delighted to hear that Sami provided excellent guidance during your visit at Herb Chambers INFINITI of Westborough. We look forward to welcoming you back for another purchase soon!

November 17, 2024

Great service department! Nicholas Briggs helped me get some work done on my vehicle and was extremely transparent with what my vehicle needed and pricing, and stayed in const More

by Michael.spring111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Demers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Briggs
Nov 19, 2024 -

Herb Chambers INFINITI of Westborough responded

Michael, thank you for sharing your experience with our service team at Herb Chambers INFINITI of Westborough! We're delighted to hear that Nicholas provided exceptional assistance and kept you informed throughout the process. We look forward to seeing you again for future vehicle needs!

November 16, 2024

Sami was wonderful to work with! I am very happy for my girlfriend and her new car! Thank you Max and Sami for making the process easy. More

by Robert Winslow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Herb Chambers INFINITI of Westborough responded

Robert, we're delighted to hear that Sami and Max provided excellent service! Thanks for the kind review and please don't hesitate to reach out if our Herb Chambers INFINITI of Westborough team can be of assistance in the future!

November 16, 2024

Sami was very nice and very professional. He was very helpful and made the process of buying a car easy and stress free. Thanks again Sami! More

by Leila Flanders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Herb Chambers INFINITI of Westborough responded

Leila, we're delighted to hear that Sami made your car-buying experience smooth and stress-free at Herb Chambers INFINITI of Westborough. Thank you for the kind words!

November 15, 2024

My husband and I recently had the pleasure to work with Sami Zakhary, one of the very professional salesmen at Herb Chambers Infiniti of Westborough. Sami is a consummate gentleman whose courteous, calm a More

by gail
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Northstrom
Nov 15, 2024 -

Herb Chambers INFINITI of Westborough responded

Gail, thank you for sharing your wonderful experience with Sami, Brianna, and Max at Herb Chambers INFINITI of Westborough! We're delighted to hear that their professionalism and genuine care made your car shopping enjoyable. We appreciate the recommendation and hope you're loving your new vehicle!

November 13, 2024

We had a great experience purchasing our newest vehicle at Infinity in westborough. Sami was professional, patient, courteous, knowledgable and not pushy. Highly recommend asking for him if you’re in the m More

by myrna
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Max Elentukh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Herb Chambers INFINITI of Westborough responded

Myrna, thank you for the glowing recommendation! We're delighted to hear that Sami provided such a positive experience at Herb Chambers INFINITI of Westborough. Enjoy your new vehicle!

November 13, 2024

The folks at the Infiniti dealership in Westborough are professional and provide excellent customer service! There is no pressure and it’s an enjoyable sales experience. More

by Beth Wood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Zakhary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Gianan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Herb Chambers INFINITI of Westborough responded

Hi Beth! We're delighted to hear that you had a positive experience with our team at Herb Chambers INFINITI of Westborough. Thank you for highlighting the professionalism and excellent customer service!

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