Back

Herb Chambers Hyundai of Auburn - Service Center

Auburn, MA

4.6
409 Reviews

409 Reviews of Herb Chambers Hyundai of Auburn - Service Center

Sort by
October 06, 2024

Good job as always and I want to say thank you to Joshua and Stan. They are very professional and nice people! More

by daniela p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Herb Chambers Hyundai of Auburn responded

Daniela, thank you for the shoutout to Joshua and Stan! We're delighted to hear they provided a professional experience at Herb Chambers Hyundai of Auburn. We appreciate your support!

October 04, 2024

Phuoc was courteous and thorough. It was my first experience at Herb Chambers Hyundai. Good to have a first class dealership More

by Howie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nha Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Herb Chambers Hyundai of Auburn responded

We're delighted to hear that Phuoc provided a courteous and thorough experience for your first visit at Herb Chambers Hyundai of Auburn. Thank you for recognizing our dealership as first class!

October 04, 2024

Very satisfied with service. Brought Mt palisade in for NAVIGATION system update.they found a recall and performed both services to my satisfaction. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRITANY
Oct 04, 2024 -

Herb Chambers Hyundai of Auburn responded

Joe, we're delighted to hear that you were satisfied with the service at Herb Chambers Hyundai of Auburn. It's great that our team could address both your navigation update and recall efficiently! Thank you for choosing us!

September 26, 2024

The service on my vehicle was done in a timely manner and everyone was very polite. Before I knew it my car was all set. Thank you! More

by kimeld.3018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for sharing your experience! We're glad to hear that the service at Herb Chambers Hyundai of Auburn was prompt and courteous. Safe driving ahead!

September 25, 2024

I have been going to this dealership for the last 15 years and have always had fast and professional quality service. I will definitely use Herb Chambers Hyundai in the future. More

by Bdsauvageau75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Herb Chambers Hyundai of Auburn responded

Bdsauvageau75, thank you for your loyalty over the past 15 years! We're delighted to hear that you've consistently received fast and professional service at Herb Chambers Hyundai of Auburn. We look forward to serving you again in the future!

September 25, 2024

Great service and car support. Thorough in maintenance, oil change, tire rotation etc…. Scheduling easy with app. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Herb Chambers Hyundai of Auburn responded

Mary, we're delighted to hear you had a great experience with our service team at Herb Chambers Hyundai of Auburn. Thanks for highlighting the ease of scheduling and thorough maintenance!

September 20, 2024

It was very difficult for me to get there and have a ride and then they didn’t have the part. I am very upset. More

by Bonsterc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Oldham
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for the review. We sincerely regret any frustration or inconvenience this experience caused for you. We try our best to keep stock of parts, however it is impossible to know what exact parts are needed prior to diagnosing a vehicle. Please contact me directly so we can discuss the situation and work toward an appropriate resolution. Respectfully, Rusty Clifford - General Manager - rclifford@herbchambers.com

September 16, 2024

Great service and Brittany was great to work with. It was a pleasure dealing with her. More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
Sep 17, 2024 -

Herb Chambers Hyundai of Auburn responded

Kelly, thank you for the fantastic review! We're so glad you enjoyed working with Brittany and we hope to see you again next time here at Herb Chambers Hyundai of Auburn!

August 31, 2024

Great service, very helpful and provided useful information for my realignment. Thank you so much! More

by Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for the fantastic review, Austin! It was our pleasure to assist you and we hope we have the opportunity to do so again in the future. Take care! - The Herb Chambers Hyundai of Auburn Team

August 28, 2024

Another bad experience at Herb Chambers of Auburn. Their service dept. has gone from a 10 to a 1. My daughter specifically asked if all fluids would be checked in her car today, Joshua French said yes More

by phyllisjaillet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh French
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Herb Chambers Hyundai of Auburn responded

Hi Phyllis, during your daughter's appointment, we let her know that the fluid you can see is called the overflow tank. The liquid should be between the minimum and maximum lines while the vehicle is within the manufacturer's specifications. During her appointment, our team did add a gallon of washer fluid to her vehicle, however the majority of the tank is not visible from the engine compartment. If she has any further questions, I invite her to reach out. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

Aug 29, 2024 -

phyllisjaillet responded

Looked up standards for antifreeze levels, should be midway between minimum and maximum. Hers is just at minimum line. In April, mine was below minimum and remained that way after service. Your quality of service is all talk. What goes on in the garage is a different story. I was a buyer and customer for 35+ years. Done with your unsatisfactory service.

...
6
...