Herb Chambers Hyundai of Auburn - Service Center

Not an honest dealership. Recommended I get my timing belt changed at 42,444 miles, I told them to go ahead and do. Afterwards and after doing some research, the timing doesn't need changing until 60,00 belt changed at 42,444 miles, I told them to go ahead and do. Afterwards and after doing some research, the timing doesn't need changing until 60,000 miles (was not extra wear on the car) and should have been under warranty but the dealership would not put under warranty and charged me $502.47. I spoke with Hyundai US Warranty Dept., Bob Pascarelli lied to the Warranty Dept. and inturn I have gotten o resolution. I have been speaking with Nicole (Herb Chambers Admin) who told me she would have a check cut for 10% of my 1,060.18 bill but that never happened either. This dealership (and most likely all of Herb Chambers) is not interested in customer service and from the moment I started questioning them, nothing factual has come out of their mouth. More

Learn from others experience..... THINK TWICE BEFORE DEALING WITH THIS DEALERSHIP". All dealers are the same... however, this one really hits the lowest rung in customer service. My experience with t DEALING WITH THIS DEALERSHIP". All dealers are the same... however, this one really hits the lowest rung in customer service. My experience with this dealer was extremly frustrating; and I empathize with customers sharing negative ratings for this dealership. I guess its not uncommon with Hyundai of Auburn (MA). I had around 14k on my Santa Fe and the brakes lights came up frequently on my dash board. Went to the dealer; the service center mechanic "explained" the issue and said the warranty doesn't cover it. I would need to pay $159.00 from my pocket (including parts and labor). Obviously, I didn't buy in... I raised the issue with service Manager and the Dealer Management at Herb Chambers-Auburn. Nothing happened... Got a cold shoulder. Frustrated, next week I got the job done by local auto mechanic. All it took was replenish brake fluid and adjusting the brakes. Never again I'm going to set foot in that crooked dealership. Enligntened customer. More