Herb Chambers Hyundai of Auburn - Service Center

i bought my 2009 sonata at another dealer in natick and i didn't have a good experience so i tried herb chambers hyundai in auburn. we had a banging noise in the front over bumps and when we explained that t didn't have a good experience so i tried herb chambers hyundai in auburn. we had a banging noise in the front over bumps and when we explained that to the service advisor kevin he had the shop foreman bruce drive with us and he new what the fix was right away. the had the parts in stock and the sonata was fixed on the first visit. now thats Great Service.thanks again Herb Chambers Hyundai we will be back to trade. More

dont buy your car here!!!!!!!!!!!!!!! they dont fix anything right!!! my airbag light has been on for 5 yrs!!! they couldnt fix it now the warranty is up and they want me to pay 120$/an hr so they can anything right!!! my airbag light has been on for 5 yrs!!! they couldnt fix it now the warranty is up and they want me to pay 120$/an hr so they can dianostic the problem???? the f---in car was in the shop 4 different times for this since i bought it!! as soon as your warranty is up beware!!!!!!!!!!!!!! service advisors will drop you quick! you ask to speak to the service manager he's not available or he will call you back not!!! I plan on standing on the corner with a sign!! I'm full time military and i got screwed here! More

I BROUGHT MY 2005 SONATA IN FOR A WATER LEAK IN THE TRUNK I WAS WAS INFORMED ME THAT THE REPAIR WOULD NOT BE COVERED UNDER THE WARRANTY. I ASKED TO SPEAK WITH THE SERVICE MANAGER I SPOKE WITH BOB AND HE TOLD I WAS WAS INFORMED ME THAT THE REPAIR WOULD NOT BE COVERED UNDER THE WARRANTY. I ASKED TO SPEAK WITH THE SERVICE MANAGER I SPOKE WITH BOB AND HE TOLD ME HE WOULD CONTATCT THE FACTORY REP FOR SOME HELP. HE CALLED BACK THAT MORNING AND INFORMED ME THE FACTORY WILL HELP WITH THE REPAIR WITH THE WATER LEAK. KEVIN WAS MY SERVICE ADVISOR AND HE TO GAVE ME A GREAT DEAL ON A TIMING BELT REPLACEMENT WHILE THE CAR WAS THERE. I THANK THOSE GUYS FOR GOING ABOVE AND BEYOND IN GETTING ME HELP WITH THE WATER LEAK. I WILL BE BACK FOR MY NEXT HYUNDAI.THANK YOU AGAIN YOU GUYS ARE GREAT. OH THEY EVEN WASHED AND VACED MY CAR ARE YOU KIDDING ME More

Felicia answering the phone was friendly and professional. William Carr was professional, friendly, informative with great follow through. Bob(sorry do not remember his last name but was part professional. William Carr was professional, friendly, informative with great follow through. Bob(sorry do not remember his last name but was part of the service department)was informative and friendly. Every encounter with Herb Chambers Hyundai in Auburn always begins and ends with Danny Bartalussi. My husband, myself and my extended family have purchased 8 cars from this dealership and would not consider going anywhere else. The service and the sales department are always helpful, professional, kind and go above and beyond when attempting to send us home with a new car or a repaired car. Gloria & Richard Handt 201 Gorwin Drive Holliston, Ma 01746 More

I visited the service department at Herb Chambers Hyundai after being reffered to them by Hyundai inc, after a terrible experience at Lia Hyundai in enfield, ct which is where I had purchased my 2006 tuscon after being reffered to them by Hyundai inc, after a terrible experience at Lia Hyundai in enfield, ct which is where I had purchased my 2006 tuscon about one year ago. The service staff at Lia Hyundai in Enfield were so rude to me when I brought my tuscon back for warranty work that I left the dealership in tears and sick to my stomach. I was very apprehensive about going into another dealership even though I needed to because the warranty work was not done when I had gone to Lia Hyundai as they had to order parts. William Carr made me feel very at ease and was extreamly kind and proffesional, he also had to order the parts to fix my tuscon, but he explained everything to me in a professional manner and restored my faith in Hyundai. He also had me talk with Matt Duszak in sales about possibly getting a new Hyundai, as there are fantastic deals on right now with low financing. I am happy to say I am the proud owner of a new 2010 Sonata. I was so disheartened by my previous experiance with Lia in Enfield that I did not think I would ever set foot in a car dealership again. Thank you William and Matt for restoring my faith in Hyundai and making me feel comfortable again, Leslie Leasor More

I brought my car in for service and received impeccable service; it was an overall great experience. I was able to use my laptop because of the wireless internet, so I did not miss out on my work day (not service; it was an overall great experience. I was able to use my laptop because of the wireless internet, so I did not miss out on my work day (not to mention the gratis coffee). Will definitely recommend. More

I had the pleasure of having my vehicle service at Herb Chambers Hyundai in Auburn, Massachusetts. The people in the service department were very professional, they made sure that I understood everything Chambers Hyundai in Auburn, Massachusetts. The people in the service department were very professional, they made sure that I understood everything they were doing and also let me know when the vehicle would be ready. There aren't many dealers left around, they definitely know what they are doing. I would recommend them to all my friends. More

Robert Pascarelli the service manager, was fantastic. He was very accomondating. He made sure my vehicle was checked out properly, and informed me about everything they did to it, as well as ensuring me th was very accomondating. He made sure my vehicle was checked out properly, and informed me about everything they did to it, as well as ensuring me that there weren't any recalls on it. I was very impressed with the cleaniness of the service department and most of all the rest rooms were very clean. I would highly reccomend this dealer to everyone that I know. Top notch service and very customer oriented. More

Had a breakdown while traveling on holiday and kevin was outstanding in getting my hyundai repaired. just would like to say thank you herb chambers hyundai.if this is he quality of service herb chambers dea outstanding in getting my hyundai repaired. just would like to say thank you herb chambers hyundai.if this is he quality of service herb chambers dealerships provide they are truly are the best.N More

I started with a transmission problem on 7/1/08 at 97,000 miles. I had my car towed to my mechanic who recommend I have it towed to the Hyuandi dealership for replair since it was covered under their stella miles. I had my car towed to my mechanic who recommend I have it towed to the Hyuandi dealership for replair since it was covered under their stellar 100,000mile 10 yr warranty. After calling the service dept and speaking with Jen, who wasn't very pleasent or helpful I knew this was going to be something I would never forget. She basically told me that my tranny would not be covered due to not getting a tranny flush every 30,000miles. My manual says different at 105,000miles. After getting recoreds from my mechanic as well as showing her the manual she just got worse from there and had answers for everything. All she told me was they needed more detailed info of what was done to the car since what I gave her wasn't specific enough. THEN it would be turned into a "Hyuandi Rep" for a yay or nay if it was going to be covered. I rented a car the same day my car went to the dealership $44 a day. the next day 7/3 she called and avoided every question about what was wrong with my car. I asked to speak to her Mgr, Bob who conviently left for the day. So I was told that he would be in on Saturday from 7am-10pm. We got there, Bob was not there, so so went and spoke to Dan who is the GM of the dealership. he assured he'd get the ball rolling first thing monday (7/7) am. So like Dan said, I got a call from Bob the service Mgr who told me "Lou" the Rep would be in that morning to look at what was going on. 4pm came and no call from Bob. I called him and he said "Lou" wasn't going to be in until wednesday but he was trying to call someone. Umm... ok if you knew this morning WHY would you call at 4pm. 4:35pm came and Bob told me that No, it wasn't going to be covered due to the fact that I didn't have a flush at 30,000 miles. (Despite what my manual says). Because he looked at a 2004 manual and it said I should have one based on driving conditions. Well, Bob, not according to my 2003 manual. I told him to please have my car in a convienent spot so the tow truck and come pick it up and bring it to my mechanic, because xxxx no I wasn't give them my money after screwing me over! I got there, it was wedged in between 2 cars that we needed to have moved. We went inside to claim the keys and Bob was nothing but an arrogant you know what who had no experience how to deal with customers and keep them happy. But the feeling of having my Hyuandi towed on a flat bed in front of the dealership with all to see was a little satisfying. It's a little sad really, because I had been talking to Marty about buying a 2008 Elantra, and his lost a sale beause his service department made him lose a customer. I will never ever set foot on a Hyuandi dealership again. More