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Herb Chambers Hyundai of Auburn - Service Center
Auburn, MA
404 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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404 Reviews of Herb Chambers Hyundai of Auburn - Service Center
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December 31, 2016
Crystal is Awesome! :) I am very pleased with the professional service I received today. Crystal was awesome and not pushy like other salespeople are. She listened to my ne I am very pleased with the professional service I received today. Crystal was awesome and not pushy like other salespeople are. She listened to my needs and was able to help me. It was Great to see a woman salesperson. More
by Tinamc
Employees Worked With
Crystal Floyd
June 29, 2016
Terrible Customer Service I called to schedule my car for service. An employee gave me a specific time. I arrived at the dealership and they informed me they could not keep my I called to schedule my car for service. An employee gave me a specific time. I arrived at the dealership and they informed me they could not keep my scheduled appointment. Rescheduled my appointment for my car to be detailed the next Saturday morning. They would not give me a time frame and claimed that today they did not have valet. They expected me to wait 8 hours at the dealership. They were very unpleasant and staff not properly trained. They are inconsiderate of their customers. General manager never on site and never responded to my complaint. They never even serviced my car. More
by Marina26
Employees Worked With
Amanda
February 01, 2016
My experience with Herb Chambers Hyundai Auburn Mass Had to bring my 2015 Sonata for a minor warranty problem. Took care of issue promptly. Gave me loaner because I live 25 miles away. Service dept. was Had to bring my 2015 Sonata for a minor warranty problem. Took care of issue promptly. Gave me loaner because I live 25 miles away. Service dept. was great. Also thanks to my salesman Jeff Allen and Gen Mgr Devin Sullivan for their involvement. This is my third vehicle purchased here since 2010. It's worth the drive to do business here as opposed to another dealer just 2 miles away. My thanks to the dealership and Herb Chambers. More
by dc1948
November 14, 2015
ONCE AGAIN.. Once again...another above and beyond service visit...twice in the last week...oil change and tire rotation. Trivial you say...a simple service call? Once again...another above and beyond service visit...twice in the last week...oil change and tire rotation. Trivial you say...a simple service call? It's never just simple. They treat your car and myself like family. Service Advisor Nichole and Tech Chris (once again) always took their time not only to explain everything but to also show you what was done. Every time a complete physical is preformed to make sure all's well. Never misled or up sells. I really look forward to the visit's. GM Deven and Sales Mgr. Matt always take the time to make you feel at home and YES...they do remember you! Herb's got a winning combination here. Oh yeah....they even wash and vac every visit. Nice. More
by Boston Red
Employees Worked With
Srv. Advisor Nichole and Serv, Tech Chris, Matthew Vuelta, Devin Sullivan
October 24, 2015
Was screwed on a warranty Was informed by a service employee that warranty would not be covered for a repair so was forced to have work done else where since my car would not r Was informed by a service employee that warranty would not be covered for a repair so was forced to have work done else where since my car would not run which cost $470. The starter needed to be replaced. Days later received a call from service manager informing me that work would be covered but I had the to the work done immediately. Will not reimburse unless work is done by a Hyundai dealer which was not communicated to me. Worst customer service ever. Very unhappy customer. They have lost a customer forever. Will not go back. More
by Jjflannery
Employees Worked With
Kevin Zarella
September 28, 2015
Oil Filter Not Tightened Leaking OIL Double check the service department work! Had a normal 3k oil change done and they did not tighten the oil filter enough(like loosely sitting on the o Double check the service department work! Had a normal 3k oil change done and they did not tighten the oil filter enough(like loosely sitting on the oil adapter ring), was leaking oil all over my driveway. Opened a case with Hyundai Customer Support to ensure if there are any issues with the engine going forward, it's not coming out of my pocket. Called them up and they threw in a free oil change? More
by LouisP
Employees Worked With
Denise, Devin Sullivan
August 11, 2015
First service visit Went to Herb Chambers Hyundai in Auburn today for my first service visit since we bought our new Hyundai Veloster. They hit a home run. You'd think I Went to Herb Chambers Hyundai in Auburn today for my first service visit since we bought our new Hyundai Veloster. They hit a home run. You'd think I was their only customer. Smooth and professional. They explained AND showed me everything they did...perfecto. Whoda thunk? They earned my trust in them. More
by Boston Red
May 13, 2015
Follow up on earlier review / Oil Change I had a previous issue at this dealership involving an oil change. I reached out to the general manager, Devin, and after speaking with him we came to I had a previous issue at this dealership involving an oil change. I reached out to the general manager, Devin, and after speaking with him we came to a mutual agreement. Mr. Sullivan provided me with excellent customer service and even offered to take me on a walk through of the service area. More
by rp243
Employees Worked With
Devin Sullivan
April 06, 2015
Horrible Service, Wouldn't send my worst enemy here I was having issues with my 2013 Hyundai Elantra, which shouldn't have been happening with a fairly new car but that is a whole different issue. Anywa I was having issues with my 2013 Hyundai Elantra, which shouldn't have been happening with a fairly new car but that is a whole different issue. Anyways I dropped my car off Thursday evening for a Friday morning service appointment. I asked for the issues to be looked at, and also for them to help me out with the mileage reimbursement program, which offers you a gift card to reimburse you for some of your gas purchase. I called to check on the car Friday afternoon, and I spoke with Toni in the service department, he said he had no idea what was going on with the car and would get right back to me. Well I never heard back from anyone that day. I called again Saturday morning, Toni said to me" oh ya sorry I just left last night and totally forgot to get back to you" which I thought was very professional, anyways I asked about the status of my car, to which I was told that someone would be checking it in soon. So needless to say it sat there all day Friday and no one looked at it. So Saturday afternoon I called again and they had no idea what was wrong with it, just that they would need it until at least Monday to which I responded that I was starting a new job and could not be without a car the following week. Precisely the reason it was dropped off Thursday night, so after complaining about this and being told that I could not speak to a manager because there weren't any available, I hung up the phone, not more than 5 minutes later, Toni called me back, suddenly there was an issue with my car and I had brought it in with No oil in the car and they couldn't touch the car until I brought them documentation of all the oil changes I had ever had done in the car. Well my father is a mechanic and does the oil changes for me, so I don't have the dealer sticker in my window stating when the next oil change is do. So because they saw this, they decided to use this as an excuse not to fix my car. I find it funny that this was never mentioned the whole time the car sat there, and when I decided to call them out on this and complain about the issue, it was suddenly my fault why they couldn't fix it. I brought a mechanic with me all the way to the dealership to be sure my car had oil so I could drive it without any damage to car, and there was plenty of oil in the car. It was a completely fabricated story to try to cover up the fact that they forgot my car was there. Needless to say nothing on my car got fixed and I never received the mileage reimbursement that was supposedly taken care of when I was sitting there. This is the worst experience I have ever had with a dealership, I was horrified at the way the staff acts and "works" if you can even considerable it that since they don't seem to do much of it. I would not recommend this dealership to my worst enemy and I will not be buying a new hyundai in the future, in fact I am trying to get out of my loan with this hunk of junk as we speak. Good luck to you if you decide to give these people a try. Worst mistake I could have mad was to trust them. More
by Melz3686
Employees Worked With
Lisa
March 04, 2015
Service Call My Hyundai Veracruz broke down in Oxford last year, right before Christmas. I was forced to bring my car to the nearest dealer instead of Bertera Hyun My Hyundai Veracruz broke down in Oxford last year, right before Christmas. I was forced to bring my car to the nearest dealer instead of Bertera Hyundai in Sprigfield, my usual dealer. I received phenomenal service. Friendly staff, informed frequently of updates, staff dedicated to making it as painless, and inexpensive as possible for me. They struggled frequently with my extended warranty coverage and gave me a complimentary rental car when they refused to cover the length of my stay there. Love this place!! Thanks Hyundai More
by Jennifer Badalamenti
