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Herb Chambers Hyundai of Auburn - Service Center
Auburn, MA
382 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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382 Reviews of Herb Chambers Hyundai of Auburn - Service Center
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February 01, 2016
My experience with Herb Chambers Hyundai Auburn Mass Had to bring my 2015 Sonata for a minor warranty problem. Took care of issue promptly. Gave me loaner because I live 25 miles away. Service dept. was Had to bring my 2015 Sonata for a minor warranty problem. Took care of issue promptly. Gave me loaner because I live 25 miles away. Service dept. was great. Also thanks to my salesman Jeff Allen and Gen Mgr Devin Sullivan for their involvement. This is my third vehicle purchased here since 2010. It's worth the drive to do business here as opposed to another dealer just 2 miles away. My thanks to the dealership and Herb Chambers. More
by dc1948
November 14, 2015
ONCE AGAIN.. Once again...another above and beyond service visit...twice in the last week...oil change and tire rotation. Trivial you say...a simple service call? Once again...another above and beyond service visit...twice in the last week...oil change and tire rotation. Trivial you say...a simple service call? It's never just simple. They treat your car and myself like family. Service Advisor Nichole and Tech Chris (once again) always took their time not only to explain everything but to also show you what was done. Every time a complete physical is preformed to make sure all's well. Never misled or up sells. I really look forward to the visit's. GM Deven and Sales Mgr. Matt always take the time to make you feel at home and YES...they do remember you! Herb's got a winning combination here. Oh yeah....they even wash and vac every visit. Nice. More
by Boston Red
Employees Worked With
Srv. Advisor Nichole and Serv, Tech Chris, Matthew Vuelta, Devin Sullivan
October 24, 2015
Was screwed on a warranty Was informed by a service employee that warranty would not be covered for a repair so was forced to have work done else where since my car would not r Was informed by a service employee that warranty would not be covered for a repair so was forced to have work done else where since my car would not run which cost $470. The starter needed to be replaced. Days later received a call from service manager informing me that work would be covered but I had the to the work done immediately. Will not reimburse unless work is done by a Hyundai dealer which was not communicated to me. Worst customer service ever. Very unhappy customer. They have lost a customer forever. Will not go back. More
by Jjflannery
Employees Worked With
Kevin Zarella
September 28, 2015
Oil Filter Not Tightened Leaking OIL Double check the service department work! Had a normal 3k oil change done and they did not tighten the oil filter enough(like loosely sitting on the o Double check the service department work! Had a normal 3k oil change done and they did not tighten the oil filter enough(like loosely sitting on the oil adapter ring), was leaking oil all over my driveway. Opened a case with Hyundai Customer Support to ensure if there are any issues with the engine going forward, it's not coming out of my pocket. Called them up and they threw in a free oil change? More
by LouisP
Employees Worked With
Denise, Devin Sullivan
August 11, 2015
First service visit Went to Herb Chambers Hyundai in Auburn today for my first service visit since we bought our new Hyundai Veloster. They hit a home run. You'd think I Went to Herb Chambers Hyundai in Auburn today for my first service visit since we bought our new Hyundai Veloster. They hit a home run. You'd think I was their only customer. Smooth and professional. They explained AND showed me everything they did...perfecto. Whoda thunk? They earned my trust in them. More
by Boston Red
May 13, 2015
Follow up on earlier review / Oil Change I had a previous issue at this dealership involving an oil change. I reached out to the general manager, Devin, and after speaking with him we came to I had a previous issue at this dealership involving an oil change. I reached out to the general manager, Devin, and after speaking with him we came to a mutual agreement. Mr. Sullivan provided me with excellent customer service and even offered to take me on a walk through of the service area. More
by rp243
Employees Worked With
Devin Sullivan
April 06, 2015
Horrible Service, Wouldn't send my worst enemy here I was having issues with my 2013 Hyundai Elantra, which shouldn't have been happening with a fairly new car but that is a whole different issue. Anywa I was having issues with my 2013 Hyundai Elantra, which shouldn't have been happening with a fairly new car but that is a whole different issue. Anyways I dropped my car off Thursday evening for a Friday morning service appointment. I asked for the issues to be looked at, and also for them to help me out with the mileage reimbursement program, which offers you a gift card to reimburse you for some of your gas purchase. I called to check on the car Friday afternoon, and I spoke with Toni in the service department, he said he had no idea what was going on with the car and would get right back to me. Well I never heard back from anyone that day. I called again Saturday morning, Toni said to me" oh ya sorry I just left last night and totally forgot to get back to you" which I thought was very professional, anyways I asked about the status of my car, to which I was told that someone would be checking it in soon. So needless to say it sat there all day Friday and no one looked at it. So Saturday afternoon I called again and they had no idea what was wrong with it, just that they would need it until at least Monday to which I responded that I was starting a new job and could not be without a car the following week. Precisely the reason it was dropped off Thursday night, so after complaining about this and being told that I could not speak to a manager because there weren't any available, I hung up the phone, not more than 5 minutes later, Toni called me back, suddenly there was an issue with my car and I had brought it in with No oil in the car and they couldn't touch the car until I brought them documentation of all the oil changes I had ever had done in the car. Well my father is a mechanic and does the oil changes for me, so I don't have the dealer sticker in my window stating when the next oil change is do. So because they saw this, they decided to use this as an excuse not to fix my car. I find it funny that this was never mentioned the whole time the car sat there, and when I decided to call them out on this and complain about the issue, it was suddenly my fault why they couldn't fix it. I brought a mechanic with me all the way to the dealership to be sure my car had oil so I could drive it without any damage to car, and there was plenty of oil in the car. It was a completely fabricated story to try to cover up the fact that they forgot my car was there. Needless to say nothing on my car got fixed and I never received the mileage reimbursement that was supposedly taken care of when I was sitting there. This is the worst experience I have ever had with a dealership, I was horrified at the way the staff acts and "works" if you can even considerable it that since they don't seem to do much of it. I would not recommend this dealership to my worst enemy and I will not be buying a new hyundai in the future, in fact I am trying to get out of my loan with this hunk of junk as we speak. Good luck to you if you decide to give these people a try. Worst mistake I could have mad was to trust them. More
by Melz3686
Employees Worked With
Lisa
March 04, 2015
Service Call My Hyundai Veracruz broke down in Oxford last year, right before Christmas. I was forced to bring my car to the nearest dealer instead of Bertera Hyun My Hyundai Veracruz broke down in Oxford last year, right before Christmas. I was forced to bring my car to the nearest dealer instead of Bertera Hyundai in Sprigfield, my usual dealer. I received phenomenal service. Friendly staff, informed frequently of updates, staff dedicated to making it as painless, and inexpensive as possible for me. They struggled frequently with my extended warranty coverage and gave me a complimentary rental car when they refused to cover the length of my stay there. Love this place!! Thanks Hyundai More
by Jennifer Badalamenti
August 07, 2014
Truly a blessing to have found you! We arrived at the Herb Chambers Hyundai dealership by fate. Our family was on its way back from a vacation when our 2003 Santa Fe had a catastrophic m We arrived at the Herb Chambers Hyundai dealership by fate. Our family was on its way back from a vacation when our 2003 Santa Fe had a catastrophic mechanical failure on the Mass Turnpike. While we were extremely lucky that no harm came to us or anyone else on the road, it was clear that the vehicle was seriously damaged and undrivable. We had no choice but to have the vehicle towed. As luck would have it, the Herb Chambers Hyundai dealership was a short drive off the Auburn exit, of which we were within a quarter mile of. This would turn out to be the biggest stroke of luck and an absolute blessing for us. The Santa Fe arrived at the dealership 5 minutes before they closed for the day! As I was making final arrangements with the tow truck driver, my family was brought into the dealership's waiting room where they were made comfortable while my wife explained what had happened to us. The staff's outward friendliness and concern was very comforting since the bad situation was getting worse as we realized that we would not be going home but spending the night in Auburn, Mass. This was made more difficult to take since this whole ordeal happened on a Saturday evening. The dealerships service department was closed on Sunday. We were truly stuck. I must give huge thanks to Matt Vuelta - one of the dealership's Sales Managers. Even though he had a previous engagement since, at this point, the dealership was closed, Matt took it upon himself to continue to watch over my family as I was trying to pull some of our belongings out of the car for an overnight hotel stay. We then piled into Matt's car and went to the hotel. However, he didn't just leave and drive off. He stayed with us while I attempted to get a room for the night. The bad news piled up some more when I found out that every hotel in Auburn was booked and the closest available room was in Marlborough. Not wanting to leave us stranded, Matt took us back to the dealership where he first provided us with a loaner even though the Service Department was closed. He then got on his computer and found us a room in Marlborough. Matt assured me that the Service Department would be aware of our Santa Fe and he'd try and get it pushed in first thing Monday. Thanks, Matt. I'll never forget your kindness. First thing Monday, I got a call from Bill Peters, Service Manger for the dealership, who explained exactly what had happened to the Santa Fe and that the repair could very well be something covered by a factory recall. However, he wouldn't know for sure until he checked with Hyundai. It was very hard waiting for Bill to call back. I was praying the damage was indeed something covered by a recall, but if not, how much would the repair be? We certainly hadn't budgeted for this kind of disaster, so between getting things going with our insurance company, and the possibility of having to abandon the car, I was fearing the worst. The "worst" did creep up when Bill called me back later in the afternoon and told me everything that was going on, Sadly, Hyundai wasn't going to cover the repair! But that feeling of total hopelessness vanished when Bill said the dealership was going to cover the cost of the repair since we had been through enough and he just wanted to get the vehicle fixed and for us to get back home safely - which was still 430 miles away! I was speechless. I had never before experienced this type of concern, outward friendliness and goodwill. I was completely without words. So even though we had to wait it out for a few days since the repairs were quite extensive, the Herb Chambers Hyundai team was simply wonderful. Words will never express my sincerest gratitude to Matt, Bill, and the repair technician who spent hours repairing the vehicle and got us back on the road. The service was impeccable. The vehicle seems like new again! We arrived home safely and owe a huge debt of gratitude to Herb Chamber Hyundai. Finding the dealership was truly a miracle. More
by aaronhev
Employees Worked With
Matthew Vuelta, Bill Peters
April 16, 2014
Svc. Dept. lack of communication & poor service diagnostics In regards to service department. Ever since I purchase the vehicle almost 3 months ago and purchased in good faith hoping everything was great and do In regards to service department. Ever since I purchase the vehicle almost 3 months ago and purchased in good faith hoping everything was great and done , I've been having this annoying wheeling or spinning sound inside the cabin like coming from the gauge section specially when accelerating the car. I have brought the car a few times and had left the vehicle at the service department for days at time to be diagnosed and ultimately fixed. According to the professionals, everything was thoroughly checked and that all component in and out seem to be in normal operation, so to say they couldn't find or target the problem in any of the appointments but indeed acknowledge the sound in the cabin. At the last pickup without success, I was told by the Service Department Supervisor that the problem was going to be researched and that other vehicle of the same standards were to be test driven to identify the probable linked and normal sound if any for this particular model. He promised to get to the bottom of the issue, to contact me and ultimately get fixed if it wasn't a normal behavior. A week after, since I never got the call back as promised, I decided to call him myself to inquire about the status of the situation. All I got was "I haven't gotten a chance to test drive one yet. As soon as I get a chance I will call you". At this time I mentioned that I needed this issue to be fixed and squared away before a Florida trip that I will be making. This was 2 weeks before the trip. A Week later still no call from the supervisor when I decided to go to the next in line service shop. As soon as I took the car in and since, three issues with the car have been identified. Unfortunately, since the process of getting parts delivered is also an issue, my trip had to be delayed when this could have been dealt with much sooner if the original service center had kept their word. This whole ordeal has cost me time and money, not to mention stress. My wife decided to call the dealer again to request if possible a loaner while the dealer is waiting for the part so that we can make our trip in time but all she got was attitude by the sales manager. We had purchased 3 cars from this dealer before and until now we never had a problem. I have no issues with the sales team. Great guys, specially Michael Cardozo and Tammi at the service department, she is great. Thanks you guys. But when people don't keep their word and don't address issues properly it creates serious misunderstandings. And still no call from the supervisor till this day. I really don't like doing this and find no pleasure on it, but this is really upsetting. More
by julio.a.leon.3
Employees Worked With
Steve
