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Herb Chambers Hyundai of Auburn - Service Center

Auburn, MA

4.6
404 Reviews

404 Reviews of Herb Chambers Hyundai of Auburn - Service Center

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August 03, 2021

They are scam artists. They tried to tell me my car needed a transmission when the problem had nothing to do with that. And when I came back to show them I had someone else fix the car and to show the More

by Lechertjoseph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Carney
Aug 23, 2021 -

Herb Chambers Hyundai of Auburn responded

Thank you for taking the time to share this experience. I will be looking into your situation further with my team and addressing it appropriately. If there's any additional feedback I should take into consideration, please feel free to contact me directly. Thanks again, Rusty Clifford - General Manager - rclifford@herbchambers.com

August 02, 2021

Extremely rude and unhelpful. Even used profanity toward me in front of staff and customers More

by Crkett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Carney
Aug 16, 2021 -

Herb Chambers Hyundai of Auburn responded

Hello - I'm sorry to hear about this experience and would like the opportunity to get some more details from you so that I can make sure I'm addressing it appropriately with my team. If you could please reach out to me directly at your earliest convenience, it would be greatly appreciated. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

July 30, 2021

Car was ready when promised. Rep answered all my questions. And they washed the car and even vacuumed out the car no small feat. I was very happy More

by thomas.v.keller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Carney
Jul 30, 2021 -

Herb Chambers Hyundai of Auburn responded

It means so much to us to hear that you're happy! Thank you for visiting us here at Herb Chambers Hyundai of Auburn. We look forward to seeing you again next time!

July 16, 2021

Excellent service, great communication, quick in, quick out! The wash and vacuum was the finishing touch. Couldn’t make it any easier. Ask for Matt! More

by Mike K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stan Otoo-Genesis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty Clifford, Matt Carney
Jul 19, 2021 -

Herb Chambers Hyundai of Auburn responded

We are honored to receive your support, Mike. Thank you! - Herb Chambers Hyundai of Auburn Team

July 02, 2021

I had a wonderful check up for My 2020 Hyundai Tucson Ultimate..at the Service Department. On 06/30/2021 They showed me my cabin and air filters for changing and there condition and for my recommend oil More

by pasqual_dimarco77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
Jul 06, 2021 -

Herb Chambers Hyundai of Auburn responded

This review is so great to see! Thank you! We'll see you at your next appointment! – Herb Chambers Hyundai of Auburn

June 18, 2021

This team is great! I have been visiting this place for about over 10 years. James has helped me the last couple of times and always takes care of clients. More

by lana17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James in Service!, Matt Carney
Jun 22, 2021 -

Herb Chambers Hyundai of Auburn responded

Thank you for your confidence in James and our team! We appreciate you taking the time to leave us your review and look forward to seeing you next time! - Herb Chambers Hyundai of Auburn

June 17, 2021

Excellent service quick appointment to take the car.very quick and accurate diagnosis.Professional dealing with the problem. Fees very reasonable ,cheaper than any private auto mechanic and no hidden fees. More

by Wagdy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
Jun 18, 2021 -

Herb Chambers Hyundai of Auburn responded

We really appreciate you taking the time to leave Herb Chambers Hyundai of Auburn this awesome review, thank you!

Jun 18, 2021 -

Wagdy responded

You deserve it

June 08, 2021

Quick to respond to my problem and quick to fix it. I made the appointment on their website 3 days ago and they fixed it today….Everyone I talked to were very pleasant and interested in my problem,… More

by Campernut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
Jun 09, 2021 -

Herb Chambers Hyundai of Auburn responded

Thanks for trusting the Herb Chambers Hyundai of Auburn service team! It was our pleasure to take care of you.

June 02, 2021

Excellent service, friendly atmosphere. Thank you! Thanks thanks thanks, thanks, thanks, thank you! Yes yes yes yes yes yes yes yes yes yes yes yes More

by kat-cm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James, Matt Carney
Jun 03, 2021 -

Herb Chambers Hyundai of Auburn responded

This is a fantastic review! Thanks from the entire team at Herb Chambers Hyundai of Auburn!

May 27, 2021

The service and hospitality at Herb Chambers Hyundai is wonderful. All the staff are extremely professional and kind. I’ve been buying and servicing cars there for 30+ years. Phyllis More

by phyllisjaillet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nha Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty-Salesman, Matt Carney
Jun 01, 2021 -

Herb Chambers Hyundai of Auburn responded

We are so appreciative of having you as our customer, Phyllis! Thank you for being a faithful Herb Chambers Hyundai of Auburn customer for all these years! We'll see you at your next appointment for more five-star care!

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