Herb Chambers Hyundai of Auburn - Service Center

Poor communication. I told them I was waiting when appointment was made. They had me listed as dropping off. Then it was like they were doing me a favor to get it don I told them I was waiting when appointment was made. They had me listed as dropping off. Then it was like they were doing me a favor to get it done while I wait. I don't like the upselling. I was there for a recall and that is all I wanted done. More

Went for a recalll. First time there. Clean waiting room, accommodating and friendly. Wish I bought my car there! First time there. Clean waiting room, accommodating and friendly. Wish I bought my car there! More

Took our car in on June 17th to have a serious engine problem diagnosed. It took a month to get that appointment. Was told I'd have to leave it for 2 days. I asked them to call me the next day, they problem diagnosed. It took a month to get that appointment. Was told I'd have to leave it for 2 days. I asked them to call me the next day, they never did. Spoke to the service manager who said I'd receive a call the following day. That call never came. I called on Friday the 24th to find they had not even looked at the car. So I told the service manager Jim I'd be in the next day to pick it up. All he said was, "I'll get your paperwork ready", never an apology or concern for the issue. When I picked up the car the cashier said I had no balance and I said, that's because they never looked at my car for 10 days to which another service manager replied, "we've had some cars for over a month". We were very disheartened by the lack of service and disregard for our safety as the issue we brought it in for is very concerning. More

Today I went to fix a recall to my Kona. The service was very great and fast as always and I want to thank James for the advice he gave me and for his professionalism. James, people like you The service was very great and fast as always and I want to thank James for the advice he gave me and for his professionalism. James, people like you make people like me come to Herb Chambers Auburn with pleasure and confidence. And the same words I addressed to Stan. So thank you very much! More

I come here for my routine maintenance and I can’t say enough about how well they take care of my car. enough about how well they take care of my car. More

Fast and efficient - in and out in less than an hour. The service was wonderful! The service was wonderful! More

A place to take my vehicle to insure that it receives the best service. The people are kind, considerate, and as busy as they are can still joke with you. best service. The people are kind, considerate, and as busy as they are can still joke with you. More

Always take you on time and get you out as quickly as possible .and very courteous. possible .and very courteous. More

I booked a Sat. Oil change and waited, as I didn’t want to inconvenience my Wife. On arrival I was warned that the wait could be long, but I walked next door to Dun Oil change and waited, as I didn’t want to inconvenience my Wife. On arrival I was warned that the wait could be long, but I walked next door to Dunkin’s. Had breakfast. Watched a few videos and was done in about 90 minted total. Everyone was very nice. I made an inquiry at the parts desk that was challenging and the guy made every effort to find the part. All in all what I expect from a Herb Chambers run shop. More

Super excellent service on my ole' Hyundai. Easy, great communication, and service completed right on time. Only lousy thing is the service department is booked out 3 weeks in advance, so it's Easy, great communication, and service completed right on time. Only lousy thing is the service department is booked out 3 weeks in advance, so it's a long wait for your appointment (but in all fairness, this is common almost everywhere in today's "new world"). More