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Herb Chambers Hyundai of Auburn - Service Center

Auburn, MA

4.6
404 Reviews

404 Reviews of Herb Chambers Hyundai of Auburn - Service Center

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October 25, 2022

Friendly staff and nice, clean waiting room. Very happy with my experiences at this dealership More

by Lmr3127
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Eisnor
Oct 26, 2022 -

Herb Chambers Hyundai of Auburn responded

Thank you for sharing your review! We're pleased that we earned your 5-stars! -Herb Chambers Hyundai of Auburn

October 18, 2022

Went in for air in my tire. They found a small nail. Plugged it up. Gave the car a car wash. Cost to me $00.00. Gotta love this dealership! More

by elainebruso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Eisnor
Oct 19, 2022 -

Herb Chambers Hyundai of Auburn responded

Thank you for sharing your experience! We appreciate you trusting the Herb Chambers Hyundai of Auburn team with your vehicle and look forward to serving you again next time!

September 13, 2022

Jimmy was so helpful. Kept us updated on all the issues with our car Worked very hard to make sure our warranty covered all the expenses. Jimmy was fabulous More

by Helenerfreed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Eisnor
Sep 13, 2022 -

Herb Chambers Hyundai of Auburn responded

We agree -- Jimmy is fabulous! We are so happy that you loved working with him and we look forward to providing five-star care again next time! Thank you! - Herb Chambers Hyundai of Auburn

September 06, 2022

My Service Advisor, Daniel, was able to accommodate my scheduling requirements before a family road trip. I greatly appreciated his “we can get this done” attitude. Thanks Daniel! More

by Bob P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Obara
Sep 06, 2022 -

Herb Chambers Hyundai of Auburn responded

We're happy to hear Daniel took such wonderful care of you! Thanks for sharing your experience. We wish you & your family safe travels and hope we can be of service again in the future! - The Herb Chambers Hyundai of Auburn Team

September 06, 2022

Paid over sticker price, takes 2 months to get an express oil change that takes over 2 hours to complete with an appointment . Any questions! More

by PDUBE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marty Reardon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Herb Chambers Hyundai of Auburn responded

We appreciate your honest feedback and regret that you aren't satisfied with your experience. Our team strives to do its best for customers despite staffing and product shortages, and we regret to hear that wasn't the case for you this time. Please don't hesitate to reach out if you are interested in discussing these concerns with us to find a resolution. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

Sep 11, 2022 -

PDUBE responded

It appears somehow I blamed Marty Reardon in sales for my issue with the service department, by no means was this correct. I found Marty to be very helpful.

August 22, 2022

Had a confirmed appointment, not in system. They did complete the work needed in a timely fashion More

by mofo2712
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Eisnor, Dan Obara
Aug 23, 2022 -

Herb Chambers Hyundai of Auburn responded

Thank you for visiting our team at Herb Chambers Hyundai of Auburn! We appreciate your review, and look forward to seeing you next time!

August 17, 2022

It is a very clean dealership. The employees are very helpful and curtious. I would recommend them More

by flashcaf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Obara
Aug 18, 2022 -

Herb Chambers Hyundai of Auburn responded

Thank you for the fantastic review! Our team looks forward to seeing you again next time here at Herb Chambers Hyundai of Auburn!

July 31, 2022

This is the best dealership I have encountered in my many years of buying cars. Marty my salesman was so informative and very kind and patient with me. Jim the man in maintenence was same. Kind.respectful, p More

by cmoonnails
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Eisnor, Dan Obara
Aug 02, 2022 -

Herb Chambers Hyundai of Auburn responded

Thank you so much for the kind review! We appreciate you giving us the opportunity to earn your business and are thrilled to hear you enjoyed working with Marty & Jim. Thanks again for the wonderful feedback and please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers Hyundai of Auburn Team

July 30, 2022

Went in for milestone service. They checked if I really needed everything in lieu of just doing the work. They also took care of a couple recalls and got me out in less than two h More

by MBD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Eisnor
Aug 01, 2022 -

Herb Chambers Hyundai of Auburn responded

Thank you for taking the time to share your positive review! We appreciate your 5-stars and look forward to seeing you next time at Herb Chambers Hyundai of Auburn!

July 26, 2022

Go to the dealership for service. Always a good experience. Pleasant staff and timely and good service. More

by vivsec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Eisnor
Jul 27, 2022 -

Herb Chambers Hyundai of Auburn responded

We're happy the Herb Chambers Hyundai of Auburn team has provided excellent care each time you service here! Thank you for rating us five stars!

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