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Herb Chambers Hyundai of Auburn - Service Center

Auburn, MA

4.6
409 Reviews

409 Reviews of Herb Chambers Hyundai of Auburn - Service Center

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November 01, 2023

Great services and a great team. Im glad Ive chosen Herb Chambers Hyundai of Auburn! More

by daniela p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Otoo-Genesis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Herb Chambers Hyundai of Auburn responded

Thank you for the wonderful feedback, Daniela! We appreciate you being a Herb Chambers Hyundai of Auburn customer and look forward to seeing you next time!

October 31, 2023

Everything was fine. . she was courteous. And the oil cans he was done in a reasonable length of time. Th only thing the mechanic did not do was replace the sticker on the More

by Geraldcollette
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Herb Chambers Hyundai of Auburn responded

Gerald, thanks for your feedback! We're glad to know you had a positive experience at Herb Chambers Hyundai of Auburn. Apologies about the oversight with the windshield sticker - we'll make sure it doesn't happen next time. Thank you!

October 27, 2023

Very efficient and through in their inspection of my vehicle and then the proper recommendations More

by jlpeas47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Herb Chambers Hyundai of Auburn responded

Thanks for trusting the Herb Chambers Hyundai of Auburn team with your vehicle! We look forward to serving you again in the future!

October 21, 2023

Alexandra from Herb Chambers Hyundai of Auburn was super nice and efficient. She was very positive and made “ my errand” be a positive and painless experience. They took my car in as scheduled and were done More

by kenyanava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Herb Chambers Hyundai of Auburn responded

We're so glad to know that Alexandra and our team at Herb Chambers Hyundai of Auburn were able to provide you with a positive experience! Thanks for trusting us with your vehicle. We appreciate the feedback!

October 12, 2023

Excellent routine 15K service, except it has been known for months that my Palisade had a safety recall on the hitch. It was noted on my appointment. However when I went there, they did not have the part More

by Ronald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Herb Chambers Hyundai of Auburn responded

Ronald, we're sorry to learn about the frustration you experienced regarding your Palisade's recall. We understand how important it is for these issues to be resolved promptly and efficiently at Herb Chambers Hyundai of Auburn. Your feedback will help us improve our service process moving forward! Thank you!

Oct 13, 2023 -

Ronald responded

Thanks. I realize that this is more a Hyundai policy problem than a dealership problem, but communication could have been better.

October 06, 2023

Just don’t like don’t offer a loaner car service taking more than 4 hours or longer like some other dealers do- very inconvenient to get ride to drop off car and go pick it up but know herb chambers isn’t More

by teddy
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Herb Chambers Hyundai of Auburn responded

We're sorry to learn about your disappointment with our loaner car policy. We understand the inconvenience it can cause and we are always looking for ways to improve our services based on customer feedback like yours. If you'd like, please reach out to discuss this further or address any other concerns you might have. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

October 06, 2023

Very good very friemdly did job l In good time and advised me about next service scheduule More

by daveb_2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Herb Chambers Hyundai of Auburn responded

Hey Dave, thank you for the 5-star rating! We're pleased to hear that you had a very good and friendly experience at Herb Chambers Hyundai of Auburn. We'll see you next time! Have a great ride!

October 03, 2023

We’ve been using this dealership on our Hyundai vehicles for many years. The service advisors are always awesome and listen to concerns. Great job! More

by Gail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Herb Chambers Hyundai of Auburn responded

Hey Gail, thank you for the positive review! We're happy to know that you've had consistently great service experiences with our team at Herb Chambers Hyundai of Auburn. We'll see you next time! Safe travels!

October 02, 2023

Cars are great. I have bought 3 vehicles from this dealership. Service lead time the last few years is horrendous. We just purchased a new car, wanted a Hyundai but More

by JWL40
Recommend Dealer
No
Employees Worked With
Service Manager
Oct 11, 2023 -

Herb Chambers Hyundai of Auburn responded

We appreciate your feedback and are sorry to learn about the difficulties you've experienced with our service department's scheduling. We understand how important timely maintenance is for our customers, and we're working on improving this aspect of our business. Your comments will certainly help us in that effort. If there's anything else you'd like to discuss or if I can assist further, please reach out directly at any time. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

October 02, 2023

Alex was great. We purchased this vehicle in March. The engine needed to be replaced. The dealer (McGovern) didn't tell us Hyundai has been been have engine issue. N More

by emewheels37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Herb Chambers Hyundai of Auburn responded

We're glad to know that Alex and our team at Herb Chambers Hyundai of Auburn were able to assist you with your vehicle's engine issue. It's important for us that our customers are informed about their vehicles, including warranties. Thanks for sharing your experience!

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