Herb Chambers Hyundai of Auburn - Service Center

Caring service work completed as appropriate. Explanation was proper waiting room is ok but a little crampt Explanation was proper waiting room is ok but a little crampt More

This dealership took in my vehicle for a warranty issue with the engine. Once approved, the service team changed out an entire engine quickly and surprised even me with the results. Great job Phuoc, an with the engine. Once approved, the service team changed out an entire engine quickly and surprised even me with the results. Great job Phuoc, and the rest of the team for getting me back on the road! More

In for scheduled service plan. In and out pretty smoothly. People were very friendly. Only complaint is: teach the car wash/vac person that Sonatas have a back seat. Front was vacu In and out pretty smoothly. People were very friendly. Only complaint is: teach the car wash/vac person that Sonatas have a back seat. Front was vacuumed well. Back floor/seats were still covered with sand from grandkids beach trip! More

Fast and friendly service, very helpful and knowledgeable staff. Going back for all future needs. staff. Going back for all future needs. More

Outstanding Customer Service! Ryan, Bree, and Service Tech Juan, were wonderful! Communication was beyond expectations! I was informed of my service needs and recommendations ever Ryan, Bree, and Service Tech Juan, were wonderful! Communication was beyond expectations! I was informed of my service needs and recommendations every step of the way and I was provided great explanations/information! My car was always returned clean! They are all very caring and helpful! More

Efficient service and Prompt communication. I was updated at every step about wait times and progress. I was updated at every step about wait times and progress. More

Just had my classic 2013 Veloster serviced as they replaced my rear trunk lock. As usual service was fast and efficient. A big shoutout to Serv. Rep. Phuoc Huynh who has great people skills and clearl replaced my rear trunk lock. As usual service was fast and efficient. A big shoutout to Serv. Rep. Phuoc Huynh who has great people skills and clearly explains all your options.. Also, Chris in parts whose always there to help with your best options. We have bought 2 cars their and will continue to do business with them. Also want to mention GM Brendan who always has time for you to make sure your experiance is all good, A rarity today. They truly care. More

I had a great experience working with Ryan from the service department. I had brought in my Tucson for an oil change and also look at a couple of my concerns. Ryan listened well and relayed back to me service department. I had brought in my Tucson for an oil change and also look at a couple of my concerns. Ryan listened well and relayed back to me what he heard. Took down all my information and was kept me updated throughout the whole process. I’ll be coming back. More

This past Sunday, my 2021 Hyundai Tucson had a complete engine failure—completely out of nowhere—at 83,000 miles. Needless to say, I was stressed. But thankfully, Hyundai really came through. I called H engine failure—completely out of nowhere—at 83,000 miles. Needless to say, I was stressed. But thankfully, Hyundai really came through. I called Hyundai’s free towing service (which you get when you buy new), and they picked up my car and brought it to the dealership. By Monday morning, I got a text and email from my service advisor, Phuoc, introducing himself and letting me know they’d be taking a look. By Tuesday, Phuoc texted me again confirming it was the engine—and not only that, but he had already gotten the approval for a brand new engine under warranty. He kept me updated every step of the way and answered all of my questions quickly and kindly. On Thursday, I got a message letting me know the new engine was arriving Friday morning—and the hope was to install it the same day. And they did! By late Friday evening, Phuoc texted me that my car was ready for pickup. I’ve always been skeptical about warranties, thinking there’s probably a loophole or fine print that would leave me stuck with a huge bill. But Hyundai stayed true to their word and replaced the engine with no hassle, no run-around, and no cost to me. The process was fast, smooth, and completely stress-free. I’m so grateful for Phuoc’s help throughout this experience—and because of this, I would absolutely buy another Hyundai. Their warranty and customer service speak for themselves. More

I appreciate how Phouc handle my concern from the first day I called. He kept me in the loop of what was going on and was patient when I took long to respond due to my work schedule. I would do business wi day I called. He kept me in the loop of what was going on and was patient when I took long to respond due to my work schedule. I would do business with him and the dealership as a whole if the opportunity presented itself again. More