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Herb Chambers Hyundai of Auburn

Auburn, MA

4.7
1,380 Reviews
At Herb Chambers Hyundai of Auburn, we strive to deliver a uniquely tailored customer experience for every person who walks through our door. We'll go the extra mile to ensure that your visit with us is satisfactory. Regardless of if you visit us for Hyundai sales or Hyundai service, we'll be there for you every step of the way. Quite simply, if you don't leave our Hyundai dealership in Auburn, MA, with a smile, we haven't done our jobs right! Stop by today and leave with more than a smile!
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735 Southbridge St, Rte. 12 & 20

Auburn, MA

01501

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Showing 1,380 reviews

May 01, 2024

Thank you Joshua for all your help in the service department. Very efficient and accomadating. More

by louiselmn116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Herb Chambers Hyundai of Auburn responded

We appreciate the shoutout to our team and look forward to seeing you again! Thank you! - Herb Chambers Hyundai of Auburn

April 27, 2024

I had a Great experience! I recommend this dealership! Everyone was so helpful and so beyond nice! More

by Isabelgemma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stan Otoo-Genesis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Najee Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Saladino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Herb Chambers Hyundai of Auburn responded

It makes our day to hear we've provided excellent care! Thank you for coming to Herb Chambers Hyundai of Auburn!

April 25, 2024

Stephen was my salesman. . He was excellent through the whole process... Everything went smoothly.I would give him a ten out of ten... The dealership is great for services wel More

by dcarter4321
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nha Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for your 5 stars! We're so happy that Stephen earned your high remarks! We appreciate your business and look forward to seeing you next time at Herb Chambers Hyundai of Auburn!

April 23, 2024

My salesman Steve was excellent and treated like a special person. He was not pushy and explained how all the things in my suv worked. He was was nice my grandkids when they came in. if I needed any More

by Whitey40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan sales manager
Apr 23, 2024 -

Herb Chambers Hyundai of Auburn responded

We're delighted to know that Steve provided you with excellent service at Herb Chambers Hyundai of Auburn. We appreciate your recommendation and we'll be here if you need any further assistance!

April 20, 2024

Tim Acosta is very straight forward and easy to work with. Aside from having to wait for specific car to be shipped working with this dealership and Tim was as simple as it gets More

by douglas_filosa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Herb Chambers Hyundai of Auburn responded

Hi Douglas! We're glad to know that Tim made your experience straightforward at Herb Chambers Hyundai of Auburn. We appreciate your patience while waiting for the car shipment, and thank you for choosing us!

April 19, 2024

I have nothing but good things to say about them! We had an excellent experience buying our car, and the service department is wonderful! More

by lorimandeville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Otoo-Genesis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Herb Chambers Hyundai of Auburn responded

We're delighted to know you had an excellent car-buying experience with us at Herb Chambers Hyundai of Auburn! Your kind words about our service department are greatly appreciated. Safe travels in your new vehicle!

April 18, 2024

She was good. , have patience and great with customer. Always ready to listen and was helpful and I will like her to assist me in the future More

by Rosekwarteng730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Herb Chambers Hyundai of Auburn responded

We're glad to know you had a positive experience with our team at Herb Chambers Hyundai of Auburn! We always strive for great customer service and we look forward to assisting you in the future. Thanks for your review!

April 18, 2024

The staff are always courteous and efficient. The waiting area is comfortable which makes it easy to work or just wait, especially because we live over 30 miles away. I gladly travel to Herb Cham More

by Nan P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Otoo-Genesis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nha Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel in service
Apr 19, 2024 -

Herb Chambers Hyundai of Auburn responded

Nan, we're so pleased to know that you find our service at Herb Chambers Hyundai of Auburn worth the drive! Thank you for your kind words about our staff and facilities. We look forward to seeing you next time!

April 18, 2024

Service was sub-par. Didn't do what was scheduled. Came in for oil change and tire rotation. Oil change was done but put in half a quart of oil to much. Tire rotation was More

by donriv2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
migual vante
May 07, 2024 -

Herb Chambers Hyundai of Auburn responded

I'm sorry to read about your recent experience. It's important that our customers receive the services they pay for and it sounds like we fell short in this instance. I understand how frustrating these oversights can be, especially when you've taken time out of your day for us. We'd appreciate a chance to make things right - please reach out at your earliest convenience so we can discuss further. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

April 18, 2024

Service provider recommended new front and back brake pads and rotors. When another mechanic took off the front pads, they looked exactly like the new ones. Not worn at all. The rear pads had some , but More

by phyllisjaillet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Spoke with service dept. last Sat. Don’t want to put down the wrong name.
May 15, 2024 -

Herb Chambers Hyundai of Auburn responded

Phyllis, We appreciate your feedback and regret the situation hasn't been up to our usual standards. When we quoted you for aftermarket parts, the price was nearly identical to that of the aftermarket shop. Also, there was an issue with your rotors that caused them to wear your brake pads unevenly. We know that it's never convenient to require service for a vehicle, and we hope to address these concerns with you promptly. Please reach out to discuss these concerns with us and to find a resolution. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

May 15, 2024 -

phyllisjaillet responded

Nothing you are saying in this very untimely comment was addressed with me the day I was in for service. The pads, both front and back have been measured with a calliper, and they were both at a much higher number than numbers that require replacement. I waited to hear back from you about the service dept. measurement of the used pads, you never called me back that Saturday, which was several weeks ago! Phyllis Jaillet

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