Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Herb Chambers Hyundai of Auburn

Auburn, MA

Overview
Employees
Reviews
Vehicles
4.7
1,362 Reviews
At Herb Chambers Hyundai of Auburn, we strive to deliver a uniquely tailored customer experience for every person who walks through our door. We'll go the extra mile to ensure that your visit with us is satisfactory. Regardless of if you visit us for Hyundai sales or Hyundai service, we'll be there for you every step of the way. Quite simply, if you don't leave our Hyundai dealership in Auburn, MA, with a smile, we haven't done our jobs right! Stop by today and leave with more than a smile!
Contact Dealership
View Awards

735 Southbridge St, Rte. 12 & 20

Auburn, MA

01501

Directions

By Type

Showing 1,362 reviews

April 18, 2024

Service was sub-par. Didn't do what was scheduled. Came in for oil change and tire rotation. Oil change was done but put in half a quart of oil to much. Tire rotation was More

by donriv2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
migual vante
Report | Print
May 07, 2024 -

Herb Chambers Hyundai of Auburn responded

I'm sorry to read about your recent experience. It's important that our customers receive the services they pay for and it sounds like we fell short in this instance. I understand how frustrating these oversights can be, especially when you've taken time out of your day for us. We'd appreciate a chance to make things right - please reach out at your earliest convenience so we can discuss further. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

April 18, 2024

Service provider recommended new front and back brake pads and rotors. When another mechanic took off the front pads, they looked exactly like the new ones. Not worn at all. The rear pads had some , but More

by phyllisjaillet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Spoke with service dept. last Sat. Don’t want to put down the wrong name.
Report | Print
May 15, 2024 -

Herb Chambers Hyundai of Auburn responded

Phyllis, We appreciate your feedback and regret the situation hasn't been up to our usual standards. When we quoted you for aftermarket parts, the price was nearly identical to that of the aftermarket shop. Also, there was an issue with your rotors that caused them to wear your brake pads unevenly. We know that it's never convenient to require service for a vehicle, and we hope to address these concerns with you promptly. Please reach out to discuss these concerns with us and to find a resolution. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

May 15, 2024 -

phyllisjaillet responded

Nothing you are saying in this very untimely comment was addressed with me the day I was in for service. The pads, both front and back have been measured with a calliper, and they were both at a much higher number than numbers that require replacement. I waited to hear back from you about the service dept. measurement of the used pads, you never called me back that Saturday, which was several weeks ago! Phyllis Jaillet

April 17, 2024

Such service. Help me through everything. Scheduling is easy and they are so nice. I service my 2 Hyundai cars at this dealership More

by Eekande
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure. 3 persons took care of me
Report | Print
Apr 17, 2024 -

Herb Chambers Hyundai of Auburn responded

We're glad to know you've had a positive experience servicing your Hyundai cars with us at Herb Chambers Hyundai of Auburn. We appreciate the kind words and look forward to assisting you in the future!

April 17, 2024

Everything from the first contact to the purchase was smooth. Nick, Paul, Nah and Ryan helped More

by Rsvp11364
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nha Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick and Ryan
Report | Print
Apr 17, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for leaving Nick, Paul, Nah, and Ryan five stars! We hope you love your new ride! - Herb Chambers Hyundai of Auburn

April 12, 2024

Excellent staff. Friendly and professional. Got all my questions and concerns answered and had my family out the door with a brand new vehicle in record time. Highly More

by Youngxbt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nha Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Najee Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Herb Chambers Hyundai of Auburn responded

We're glad to know our team at Herb Chambers Hyundai of Auburn was able to assist you efficiently and professionally. Enjoy your new vehicle, and thank you for the high recommendation!

April 08, 2024

very friendly and kind, and willing to give us good service... good employee and accommodatin More

by María
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rusty Clifford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Herb Chambers Hyundai of Auburn responded

María, We love knowing that our team has earned your business and continues providing a level of excellence you can count on! Thank you! - Herb Chambers Hyundai of Auburn

April 02, 2024

Service department is always efficient and friendly. It was a bonus to have car washed! Thank you More

by cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Herb Chambers Hyundai of Auburn responded

Hi Cat! Thank you for leaving us this five-star review and kind words about our service team at Herb Chambers Hyundai of Auburn! We'll see you next time!

March 30, 2024

Our experience was positive from start to finish. We received excellent service from our Sales and Credit reps. More

by Bob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Herb Chambers Hyundai of Auburn responded

Hi Bob! We're glad to know that your experience at Herb Chambers Hyundai of Auburn was positive from start to finish. Thanks for the shout-out about our sales and credit reps!

March 29, 2024

I was very impressed and highly recommend them! I'm a newbie to Herb Chambers dealership and would never go anywhere else now. Everyone I worked with was so nice, honest and fair. I'm very happy More

by icecreamqueen28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stan Otoo-Genesis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nha Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan (five star)
Report | Print
Mar 29, 2024 -

Herb Chambers Hyundai of Auburn responded

Hi! We're delighted to know that you had a great experience with us at Herb Chambers Hyundai of Auburn! It's wonderful that our team could impress you and make your purchase process smooth. We look forward to serving all your future car needs!

March 27, 2024

They all were great that i had worked with when I got my new Tucson . friendly knowledgeable definitely would recommend them More

by dldavey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stan Otoo-Genesis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nha Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2024 -

Herb Chambers Hyundai of Auburn responded

We're so glad to know you had a great experience with our team at Herb Chambers Hyundai of Auburn. Enjoy your new Tucson and thanks for recommending us!

1
...
6
7
8
...
137