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Herb Chambers Hyundai of Auburn

Auburn, MA

Overview
Employees
Reviews
Vehicles
4.7
1,361 Reviews
At Herb Chambers Hyundai of Auburn, we strive to deliver a uniquely tailored customer experience for every person who walks through our door. We'll go the extra mile to ensure that your visit with us is satisfactory. Regardless of if you visit us for Hyundai sales or Hyundai service, we'll be there for you every step of the way. Quite simply, if you don't leave our Hyundai dealership in Auburn, MA, with a smile, we haven't done our jobs right! Stop by today and leave with more than a smile!
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735 Southbridge St, Rte. 12 & 20

Auburn, MA

01501

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Showing 1,361 reviews

September 25, 2024

I have been going to this dealership for the last 15 years and have always had fast and professional quality service. I will definitely use Herb Chambers Hyundai in the future. More

by Bdsauvageau75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Herb Chambers Hyundai of Auburn responded

Bdsauvageau75, thank you for your loyalty over the past 15 years! We're delighted to hear that you've consistently received fast and professional service at Herb Chambers Hyundai of Auburn. We look forward to serving you again in the future!

September 25, 2024

Great service and car support. Thorough in maintenance, oil change, tire rotation etc…. Scheduling easy with app. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Herb Chambers Hyundai of Auburn responded

Mary, we're delighted to hear you had a great experience with our service team at Herb Chambers Hyundai of Auburn. Thanks for highlighting the ease of scheduling and thorough maintenance!

September 20, 2024

It was very difficult for me to get there and have a ride and then they didn’t have the part. I am very upset. More

by Bonsterc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Oldham
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for the review. We sincerely regret any frustration or inconvenience this experience caused for you. We try our best to keep stock of parts, however it is impossible to know what exact parts are needed prior to diagnosing a vehicle. Please contact me directly so we can discuss the situation and work toward an appropriate resolution. Respectfully, Rusty Clifford - General Manager - rclifford@herbchambers.com

September 17, 2024

They did everything they could to complete my trade in and purchase in a few hours. Great job More

by raskopoli4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Giannetti
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Sep 18, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for the five-star rating! The team looks forward to working with you again! - Herb Chambers Hyundai of Auburn

September 16, 2024

Great service and Brittany was great to work with. It was a pleasure dealing with her. More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
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Sep 17, 2024 -

Herb Chambers Hyundai of Auburn responded

Kelly, thank you for the fantastic review! We're so glad you enjoyed working with Brittany and we hope to see you again next time here at Herb Chambers Hyundai of Auburn!

September 09, 2024

Responsive, attentive and worked with me to get the deal done. Marty was fantastic. Highly recommend More

by jean.baril
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Herb Chambers Hyundai of Auburn responded

Jean, thanks for the recommendation! We're glad to hear Marty and our team at Herb Chambers Hyundai of Auburn provided great service. Enjoy your new vehicle!

September 06, 2024

Tim was very attentive and helpful and made the sales process very smooth. Herb Chambers in Auburn is the best. More

by aestevez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Herb Chambers Hyundai of Auburn responded

We're delighted to hear that Tim provided such attentive service during your recent visit here at Herb Chambers Hyundai of Auburn. Thanks for the fantastic review!

August 31, 2024

Great service, very helpful and provided useful information for my realignment. Thank you so much! More

by Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Herb Chambers Hyundai of Auburn responded

Thank you for the fantastic review, Austin! It was our pleasure to assist you and we hope we have the opportunity to do so again in the future. Take care! - The Herb Chambers Hyundai of Auburn Team

August 28, 2024

Another bad experience at Herb Chambers of Auburn. Their service dept. has gone from a 10 to a 1. My daughter specifically asked if all fluids would be checked in her car today, Joshua French said yes More

by phyllisjaillet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh French
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Herb Chambers Hyundai of Auburn responded

Hi Phyllis, during your daughter's appointment, we let her know that the fluid you can see is called the overflow tank. The liquid should be between the minimum and maximum lines while the vehicle is within the manufacturer's specifications. During her appointment, our team did add a gallon of washer fluid to her vehicle, however the majority of the tank is not visible from the engine compartment. If she has any further questions, I invite her to reach out. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

Aug 29, 2024 -

phyllisjaillet responded

Looked up standards for antifreeze levels, should be midway between minimum and maximum. Hers is just at minimum line. In April, mine was below minimum and remained that way after service. Your quality of service is all talk. What goes on in the garage is a different story. I was a buyer and customer for 35+ years. Done with your unsatisfactory service.

August 15, 2024

This was my first service on my new Hyundai and it was the most efficient and quick service I have ever gotten anywhere. More

by Judithh2812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Herb Chambers Hyundai of Auburn responded

We're delighted to hear that your first service experience at Herb Chambers Hyundai of Auburn was efficient and quick! Thanks for sharing this positive feedback with us.

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