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Herb Chambers Hyundai of Auburn

Auburn, MA

4.7
1,362 Reviews
At Herb Chambers Hyundai of Auburn, we strive to deliver a uniquely tailored customer experience for every person who walks through our door. We'll go the extra mile to ensure that your visit with us is satisfactory. Regardless of if you visit us for Hyundai sales or Hyundai service, we'll be there for you every step of the way. Quite simply, if you don't leave our Hyundai dealership in Auburn, MA, with a smile, we haven't done our jobs right! Stop by today and leave with more than a smile!
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735 Southbridge St, Rte. 12 & 20

Auburn, MA

01501

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Showing 1,362 reviews

June 13, 2023

This review is regarding the service department. I called because I needed a new tire. The service department said come right over, we’ll fix it, no appointment needed. They didn’t even have the tir More

by pollardsusan
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan
Jun 15, 2023 -

Herb Chambers Hyundai of Auburn responded

Hi Susan, We regret the service experience didn't live up to our usual standards and appreciate the honest feedback. We appreciate you taking the time to leave this feedback and hope you'll reach out to discuss any concerns you have with us. We look forward to finding a resolution. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

June 12, 2023

Great customers service. Very quick and easy. Comfortable waiting area my appointment was much shorter than expected More

by Ponymom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Jun 14, 2023 -

Herb Chambers Hyundai of Auburn responded

We're thrilled that you had a positive experience at Herb Chambers Hyundai of Auburn! Providing efficient and comfortable service is always our goal. Thanks for sharing your thoughts on your appointment with us - we hope to see you again soon.

June 12, 2023

Great sales team from sales person to purchase of car. Fast and friendly, they don’t pressure you to buy More

by Dickydirt85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stan Otoo-Genesis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Herb Chambers Hyundai of Auburn responded

We're thrilled to see you had a great experience with our sales team! Thank you for choosing Herb Chambers Hyundai of Auburn and please don't hesitate to reach out if we can be of service again in the future. Enjoy your new vehicle!

June 08, 2023

I brought my vehicle to the dealership with a troubling noise and to their credit, the service staff stuck with it until they found it and fixed it. Brittany Beckwith was very pleasant, helpful and commun More

by cchristo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan and Brittany Beckwith
Jun 08, 2023 -

Herb Chambers Hyundai of Auburn responded

We appreciate you choosing Herb Chambers Hyundai of Auburn for your service needs, cchristo. Our team is glad to have resolved the noise issue on your vehicle and that Brittany provided excellent customer service throughout the process. We're looking forward to having you back for future visits!

June 05, 2023

Ethan was very helpful, friendly and knowledgeable. More people should be like him. Thank you More

by GZL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Jun 05, 2023 -

GZL responded

Thank you

Jun 06, 2023 -

Herb Chambers Hyundai of Auburn responded

Thank you for being so confident in working with Ethan at Herb Chambers Hyundai of Auburn!

June 02, 2023

I can say honestly that this was one of the more pleasurable car buying experiences I have had. I decided to trade in my 8 year old RAV4 for a 2023 Hyundai Ioniq 5 SEL AWD. From doing my research More

by KevinT53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Langevin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Herb Chambers Hyundai of Auburn responded

Congratulations on trading up, Kevin! We know you're going to love the technology and convenience features of the 2023 Hyundai Ioniq 5 SEL AWD! Our team hopes you continue to be impressed with your new car and we look forward to assisting you again in the future! Thank you! - Herb Chambers Hyundai of Auburn

May 31, 2023

Great! They’re efficient and provided most of the info we asked for before we came in. they are also very quick to process the paperwork and not too pushy a More

by brave-joists-0x
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stan Otoo-Genesis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nha Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Herb Chambers Hyundai of Auburn responded

Thank you so much for leaving the team such kind feedback! We're glad we could make this a fast purchase and help you get what you wanted out of the deal! We look forward to working with you again at Herb Chambers Hyundai of Auburn! Enjoy your new ride!

May 30, 2023

As usual the work on my car was done in a very professional and timely manner More

by jarmstrong51855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany
Jun 01, 2023 -

Herb Chambers Hyundai of Auburn responded

We're happy to hear we have provided consistent care and earned your business! Thank you for coming to Herb Chambers Hyundai of Auburn!

May 26, 2023

The rep who assisted me, Martin, was very helpful. He answered all my questions and was very patient. More

by riker5849
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Herb Chambers Hyundai of Auburn responded

We're thrilled to hear that Martin provided you with such excellent service! Thank you for choosing Herb Chambers Hyundai of Auburn for your automotive needs. We hope we can be of assistance to you again in the future!

May 24, 2023

I brought my car in for service today. Ethan was wonderful in getting my car in and making sure everything was completed. He also went over some maintenance that will be needed in the next More

by Nana doctor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan- service department
May 25, 2023 -

Herb Chambers Hyundai of Auburn responded

Ethan and the team are glad to help with your maintenance needs! We appreciate your kind feedback and five-star rating for us, and hope to see you again! Thank you! - Herb Chambers Hyundai of Auburn

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