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Herb Chambers Hyundai of Auburn

Auburn, MA

4.7
1,398 Reviews
At Herb Chambers Hyundai of Auburn, we strive to deliver a uniquely tailored customer experience for every person who walks through our door. We'll go the extra mile to ensure that your visit with us is satisfactory. Regardless of if you visit us for Hyundai sales or Hyundai service, we'll be there for you every step of the way. Quite simply, if you don't leave our Hyundai dealership in Auburn, MA, with a smile, we haven't done our jobs right! Stop by today and leave with more than a smile!
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735 Southbridge St, Rte. 12 & 20

Auburn, MA

01501

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Showing 1,398 reviews

October 27, 2023

Very efficient and through in their inspection of my vehicle and then the proper recommendations More

by jlpeas47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Herb Chambers Hyundai of Auburn responded

Thanks for trusting the Herb Chambers Hyundai of Auburn team with your vehicle! We look forward to serving you again in the future!

October 22, 2023

There are some people who are valued employees and make sure some issues are taken care of More

by leroux
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nha Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benedict Sartee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Herb Chambers Hyundai of Auburn responded

Leroux - I would like to understand what happened during your visit to make sure we are providing all clients with a 5-star experience going forward. If you're willing to share the details, would you consider getting in touch? Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

October 21, 2023

Alexandra from Herb Chambers Hyundai of Auburn was super nice and efficient. She was very positive and made “ my errand” be a positive and painless experience. They took my car in as scheduled and were done More

by kenyanava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Herb Chambers Hyundai of Auburn responded

We're so glad to know that Alexandra and our team at Herb Chambers Hyundai of Auburn were able to provide you with a positive experience! Thanks for trusting us with your vehicle. We appreciate the feedback!

October 19, 2023

Benedict was an excellent salesman and answered all the questions we had. He got us a deal that was more then we expected. More

by Jlindsay24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benedict Sartee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Herb Chambers Hyundai of Auburn responded

It's great to know that Benedict was able to exceed your expectations at Herb Chambers Hyundai of Auburn. We appreciate the positive feedback and look forward to serving you again in the future!

October 12, 2023

Excellent routine 15K service, except it has been known for months that my Palisade had a safety recall on the hitch. It was noted on my appointment. However when I went there, they did not have the part More

by Ronald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Herb Chambers Hyundai of Auburn responded

Ronald, we're sorry to learn about the frustration you experienced regarding your Palisade's recall. We understand how important it is for these issues to be resolved promptly and efficiently at Herb Chambers Hyundai of Auburn. Your feedback will help us improve our service process moving forward! Thank you!

Oct 13, 2023 -

Ronald responded

Thanks. I realize that this is more a Hyundai policy problem than a dealership problem, but communication could have been better.

October 06, 2023

Just don’t like don’t offer a loaner car service taking more than 4 hours or longer like some other dealers do- very inconvenient to get ride to drop off car and go pick it up but know herb chambers isn’t More

by teddy
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Herb Chambers Hyundai of Auburn responded

We're sorry to learn about your disappointment with our loaner car policy. We understand the inconvenience it can cause and we are always looking for ways to improve our services based on customer feedback like yours. If you'd like, please reach out to discuss this further or address any other concerns you might have. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

October 06, 2023

Very good very friemdly did job l In good time and advised me about next service scheduule More

by daveb_2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Herb Chambers Hyundai of Auburn responded

Hey Dave, thank you for the 5-star rating! We're pleased to hear that you had a very good and friendly experience at Herb Chambers Hyundai of Auburn. We'll see you next time! Have a great ride!

October 05, 2023

Great service, even though I came on a busy day. Super helpful and clear with any questions I had. More

by Austin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nha Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Herb Chambers Hyundai of Auburn responded

Thank you for sharing your great service experience with our team at Herb Chambers Hyundai of Auburn! We'll see you next time! Have a great ride!

October 04, 2023

This was the easiest car purchase I have ever made. The salesman was kind, knowledgeable and did not push. Very happy with my purchase! More

by Mary J
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Najee Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Herb Chambers Hyundai of Auburn responded

Mary, we're delighted to know that your car buying experience at Herb Chambers Hyundai of Auburn was smooth and stress-free. Enjoy your new ride!

October 03, 2023

We’ve been using this dealership on our Hyundai vehicles for many years. The service advisors are always awesome and listen to concerns. Great job! More

by Gail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Herb Chambers Hyundai of Auburn responded

Hey Gail, thank you for the positive review! We're happy to know that you've had consistently great service experiences with our team at Herb Chambers Hyundai of Auburn. We'll see you next time! Safe travels!

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