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Herb Chambers Hyundai of Auburn

Auburn, MA

4.7
1,362 Reviews
At Herb Chambers Hyundai of Auburn, we strive to deliver a uniquely tailored customer experience for every person who walks through our door. We'll go the extra mile to ensure that your visit with us is satisfactory. Regardless of if you visit us for Hyundai sales or Hyundai service, we'll be there for you every step of the way. Quite simply, if you don't leave our Hyundai dealership in Auburn, MA, with a smile, we haven't done our jobs right! Stop by today and leave with more than a smile!
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735 Southbridge St, Rte. 12 & 20

Auburn, MA

01501

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Showing 1,362 reviews

September 07, 2023

Tim was very helpful and responded quickly. I was able to test drive my car of choice and I signed the lease 2 days later. He answered all my concerns and questions throughout the process. The More

by dsajorda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caitlin Langevin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nha Nguyen
Sep 08, 2023 -

Herb Chambers Hyundai of Auburn responded

We're glad to know that Tim and the rest of our team at Herb Chambers Hyundai of Auburn were able to assist you promptly and efficiently. It's great hearing about your positive leasing experience with us! Enjoy your new car, we'll be here if you need anything else in the future.

September 06, 2023

Unlike most Hyundai dealerships the folks at Herb Chambers really seem to care about their customers. I had been provided with a quote from another dealership to replace the eps module on my daughter More

by dlchenot208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Saladino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Iffy Egbuna
Sep 07, 2023 -

Herb Chambers Hyundai of Auburn responded

We're glad to know that Iffy and our team at Herb Chambers Hyundai of Auburn were able to provide you with an excellent service experience. We need to ensure the best possible solutions for our customers' needs. Thank you so much for your positive feedback!

September 06, 2023

I was in panic about my car and check engine light and Jeff called me back and squeezed me in 3 weeks before my appointment. My car was fixed in a day and he kept me updated along the way professionally. More

by Kristin78
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Herb Chambers Hyundai of Auburn responded

Kristin, we're so glad to know that Jeff was able to assist you promptly and professionally at Herb Chambers Hyundai of Auburn. We always aim for top-notch customer service! Feel free to reach out anytime with questions - happy driving!

Sep 06, 2023 -

Kristin78 responded

Thank you so much.

September 06, 2023

Man, what a great experience we had with Steve (Stephen) in sales, Paul, the manager, and Nha in Finance. We came in "just to test drive" a car, but realized it wouldn't fit our needs. Drove another, still More

by Juliana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nha Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Herb Chambers Hyundai of Auburn responded

Hey Juliana, it's fantastic to know that Steve, Paul, and Nha provided you with a great car-buying experience at Herb Chambers Hyundai of Auburn. Thanks so much for choosing and recommending us! Enjoy driving your new Hyundai Santa Cruz!

September 05, 2023

I went to the dealership that I had for my 2016 Hyundai Elantra, to purchase a replacement vehicle after my Elantra drowned in the flash flood. Marty Reardon was my sales rep . I explained what I needed f More

by dchenette78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Herb Chambers Hyundai of Auburn responded

We're so glad to know that Marty was able to assist you in finding the perfect replacement vehicle at Herb Chambers Hyundai of Auburn. Thanks for sharing your experience! Enjoy your ride!

September 02, 2023

The quality of service is no longer there. Overpriced and mediocre work. Was told I needed new breaks when I had them done 2 months ago and the tires pressure was check. Makes me wonder wha More

by Arlene A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey
Sep 06, 2023 -

Herb Chambers Hyundai of Auburn responded

Arlene, I'm sorry to read about your recent experience. We strive for top-notch service and it's clear we fell short in this instance. Your concerns are important to us and we'd like the opportunity to address them directly with you. Please reach out at your earliest convenience so that we can work towards a resolution together. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

September 01, 2023

Everyone was as always truly friendly and professional and eager to help you in any way that’s needed More

by Jallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Herb Chambers Hyundai of Auburn responded

Jallen, we're delighted to know that our team at Herb Chambers Hyundai of Auburn was able to provide you with the friendly and professional service you deserve. Thanks for your kind words!

September 01, 2023

I have been coming here for over 15 years. I have always been treated very well, and the work on our cars is always done right and on time More

by Jpietrzak612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra
Sep 01, 2023 -

Herb Chambers Hyundai of Auburn responded

We're so glad to know you've been with us for over 15 years at Herb Chambers Hyundai of Auburn! It's always our goal to provide timely and quality service. Thanks for your continued trust in us!

September 01, 2023

Ask For MARTY ! !! Marty is very knowledgeable, personable, and approachable. He made the buying experience a pleasurable one. No hassle, no unexpected fees. He’s qu More

by jrtweed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Herb Chambers Hyundai of Auburn responded

Thank you for the 5-star rating! We're delighted to know that Marty provided a seamless and enjoyable buying experience for you here at Herb Chambers Hyundai of Auburn. We appreciate your recommendation and hope to see you next time! Enjoy your new ride!

September 01, 2023

Tim was great to work with, no nonsense and we reach the deal very quickly. Highly recommend you seek him out if you visit this dealership. More

by dancrafton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Herb Chambers Hyundai of Auburn responded

Hi Dan! We're glad to know you had a great experience with Tim at Herb Chambers Hyundai of Auburn! We appreciate your recommendation and look forward to serving you again in the future.

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