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Herb Chambers Hyundai of Auburn

Auburn, MA

4.7
1,362 Reviews
At Herb Chambers Hyundai of Auburn, we strive to deliver a uniquely tailored customer experience for every person who walks through our door. We'll go the extra mile to ensure that your visit with us is satisfactory. Regardless of if you visit us for Hyundai sales or Hyundai service, we'll be there for you every step of the way. Quite simply, if you don't leave our Hyundai dealership in Auburn, MA, with a smile, we haven't done our jobs right! Stop by today and leave with more than a smile!
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735 Southbridge St, Rte. 12 & 20

Auburn, MA

01501

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Showing 1,362 reviews

November 01, 2023

Great services and a great team. Im glad Ive chosen Herb Chambers Hyundai of Auburn! More

by daniela p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Otoo-Genesis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Herb Chambers Hyundai of Auburn responded

Thank you for the wonderful feedback, Daniela! We appreciate you being a Herb Chambers Hyundai of Auburn customer and look forward to seeing you next time!

November 01, 2023

Stan was great to deal with ! !! Knowledgeable and helpful at every turn..... When I purchase again, I'll definitely want to speak with him !! More

by seebs33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stan Otoo-Genesis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Herb Chambers Hyundai of Auburn responded

Thank you for the 5-star rating! We're delighted to know that Stan provided you with such a great experience at Herb Chambers Hyundai of Auburn! We look forward to assisting you again when it's time for your next purchase. Safe travels until then!

October 31, 2023

They make it so easy to purchase a car! The staff is amazing! I love my new ride! More

by scott.dubofsky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Clifford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Herb Chambers Hyundai of Auburn responded

Hey Scott, thank you for the positive review! We're pleased that our team provided you with a great purchase during your visit. We'll see you next time at Herb Chambers Hyundai of Auburn! Enjoy your new ride!

October 31, 2023

Everything was fine. . she was courteous. And the oil cans he was done in a reasonable length of time. Th only thing the mechanic did not do was replace the sticker on the More

by Geraldcollette
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Herb Chambers Hyundai of Auburn responded

Gerald, thanks for your feedback! We're glad to know you had a positive experience at Herb Chambers Hyundai of Auburn. Apologies about the oversight with the windshield sticker - we'll make sure it doesn't happen next time. Thank you!

October 27, 2023

Very efficient and through in their inspection of my vehicle and then the proper recommendations More

by jlpeas47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Herb Chambers Hyundai of Auburn responded

Thanks for trusting the Herb Chambers Hyundai of Auburn team with your vehicle! We look forward to serving you again in the future!

October 22, 2023

There are some people who are valued employees and make sure some issues are taken care of More

by leroux
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nha Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benedict Sartee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Herb Chambers Hyundai of Auburn responded

Leroux - I would like to understand what happened during your visit to make sure we are providing all clients with a 5-star experience going forward. If you're willing to share the details, would you consider getting in touch? Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

October 21, 2023

Alexandra from Herb Chambers Hyundai of Auburn was super nice and efficient. She was very positive and made “ my errand” be a positive and painless experience. They took my car in as scheduled and were done More

by kenyanava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Herb Chambers Hyundai of Auburn responded

We're so glad to know that Alexandra and our team at Herb Chambers Hyundai of Auburn were able to provide you with a positive experience! Thanks for trusting us with your vehicle. We appreciate the feedback!

October 19, 2023

Benedict was an excellent salesman and answered all the questions we had. He got us a deal that was more then we expected. More

by Jlindsay24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benedict Sartee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Herb Chambers Hyundai of Auburn responded

It's great to know that Benedict was able to exceed your expectations at Herb Chambers Hyundai of Auburn. We appreciate the positive feedback and look forward to serving you again in the future!

October 12, 2023

Excellent routine 15K service, except it has been known for months that my Palisade had a safety recall on the hitch. It was noted on my appointment. However when I went there, they did not have the part More

by Ronald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Rutherford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Herb Chambers Hyundai of Auburn responded

Ronald, we're sorry to learn about the frustration you experienced regarding your Palisade's recall. We understand how important it is for these issues to be resolved promptly and efficiently at Herb Chambers Hyundai of Auburn. Your feedback will help us improve our service process moving forward! Thank you!

Oct 13, 2023 -

Ronald responded

Thanks. I realize that this is more a Hyundai policy problem than a dealership problem, but communication could have been better.

October 06, 2023

Just don’t like don’t offer a loaner car service taking more than 4 hours or longer like some other dealers do- very inconvenient to get ride to drop off car and go pick it up but know herb chambers isn’t More

by teddy
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Herb Chambers Hyundai of Auburn responded

We're sorry to learn about your disappointment with our loaner car policy. We understand the inconvenience it can cause and we are always looking for ways to improve our services based on customer feedback like yours. If you'd like, please reach out to discuss this further or address any other concerns you might have. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

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