Herb Chambers Hyundai of Auburn

I had a very bad experince at a different Hyundai dealer ::waves at Lia-Enfield with one finger:: Roberto sensed ny discomfort, and immediately put me at ease. In the past, I have always had a man co ::waves at Lia-Enfield with one finger:: Roberto sensed ny discomfort, and immediately put me at ease. In the past, I have always had a man come with me to close the deal on a car I wanted, but I know what I want, and I shouldn't have to ask for a man's help. Roberto made the experience comfortable for me. No high pressure, no leaning across the desk in a threating manner, no blocking my access to the door, no refusing to give back my credit card (I'm looking at you, Enfield). Good experience with Roberto and very pleased with the car (2010 V6 Sonata SE) Still breaking her in, so haven't let her loose yet. More

dont buy your car here!!!!!!!!!!!!!!! they dont fix anything right!!! my airbag light has been on for 5 yrs!!! they couldnt fix it now the warranty is up and they want me to pay 120$/an hr so they can anything right!!! my airbag light has been on for 5 yrs!!! they couldnt fix it now the warranty is up and they want me to pay 120$/an hr so they can dianostic the problem???? the f---in car was in the shop 4 different times for this since i bought it!! as soon as your warranty is up beware!!!!!!!!!!!!!! service advisors will drop you quick! you ask to speak to the service manager he's not available or he will call you back not!!! I plan on standing on the corner with a sign!! I'm full time military and i got screwed here! More

I went into this dealership expecting to have to do everything I could to not allow the manipulating car sales people to push me into buying a car I could not afford. I ended up being very pleasantly everything I could to not allow the manipulating car sales people to push me into buying a car I could not afford. I ended up being very pleasantly surprised. No high pressure sales tactics. Very pleasant and respectful staff. Mike gave me a fair price for my trade, a great price on my new 2010 Elantra and a great rate (although rate is based on credit they didn't try to say we did not qualify..which I have seen done before with less ethical dealerships). If there was a down side it was the ad and the fact that they tack on a couple of thousand to the MSRP. The ad could be taken as misleading stating $5000 for trade in 0% interest etc. but you have to read the fine print where it is based on Invoice (added price) and 0% was for the Sonata. It does state it in the ad and they all (not only car dealerships)use these Marketing/Advertising strategies and it is not Mike Stan or Matt's issue. As a matter of fact Mike and Stan were up front and honest about it from moment one. I just think it would be nice if the customer didn't have to sort through all that and I'm sure Mike and the Sales team would have less bruises at the end of the day if they didn't have to explain the ad. This is not a sleazy dealership it was actually a very honest up front dealership ..my only complaint is that I wish the ad reflected that. BTW - I love my new car!! More

This was the absolute best car buying experience I've had. I was in & out within an hour & drove off with a new hyundai accent blue model. The car has been great after two weeks of driving. Highly reco had. I was in & out within an hour & drove off with a new hyundai accent blue model. The car has been great after two weeks of driving. Highly recommend this dealer & this after shopping at 3 other hyundai dealerships. More

I had originally gone into this dealership after seeing an ad in the paper...well, this was a bait and switch....and we were treated like dirt because we had difficult credit. They literally refused to le an ad in the paper...well, this was a bait and switch....and we were treated like dirt because we had difficult credit. They literally refused to let us test drive a Tucson...instead they tried to sell us a Ford Escape with mechanical problems. If I wanted a Ford, I would have gone to a Ford dealer. We are not stupid. We were badgered...they insisted we purchased right then and there or no deal at all...well, all I can say is thank you for being so awful....you sent us right to another Hyundai Dealership and it was worth the hour drive. Bill Dube Hyundai in Wilmington knows how to treat people and earn customers...I think you guys need to take a lesson from them. Oh, and by the way, we love our new Tucson that we got at a great price and a great interest rate at the OTHER dealership ! More

I geat great service at this dealership every time i go!!!!Not something i can say about my previous dealer in leominster. Bob the service manager is a gentleman and I will definatly be buying my next c go!!!!Not something i can say about my previous dealer in leominster. Bob the service manager is a gentleman and I will definatly be buying my next car from Herb Chambers not the other guy!! thanks guys More

OH AND BY THE WAY EVERY TIME I NEED WASHER FLUID I JUST STOP BY THE DEALERSHIP AND THEY FILL UP MY WASHER FLUID FOR ME. I HAVE NEVER HAD ADEALER GIVE ME ANYTHING FOR FREE, BUT THAT IS JUST THE WAY THEY TRE STOP BY THE DEALERSHIP AND THEY FILL UP MY WASHER FLUID FOR ME. I HAVE NEVER HAD ADEALER GIVE ME ANYTHING FOR FREE, BUT THAT IS JUST THE WAY THEY TREAT YOU. IT FEELS GREAT TO HAVE SOMEONETREAT YOU LIKE ROYALTY EVERYTIME YOU GO THERE EVEN IF YOU ARE THERE FOR A FREE SERVICE More

The salesperson, Paul was straightforward and pleasant. The problem was with the sales manager. I brought in the Sunday ad for a new Sonata, which was listed for an unbelievable price. While the sales ma The problem was with the sales manager. I brought in the Sunday ad for a new Sonata, which was listed for an unbelievable price. While the sales manager explained that some of the rebate was not available to us (recent college grad; Hyundai loyalty; veteran) he truly manipulated the numbers in a way that we thought we'd be purchasing the vehicle for $5,000 less than the true price was. We didn't catch this until giving a deposit, and meeting with the finance person to discuss payment. It was then that we realized the deceit by the sales manager. It was slimy when the sales manager came over, played stupid over the deceit, and then said that it's unfortunate because we all ready made a deal. NOT!!! We never signed a purchase contract. Much to the credit to our salesperson, Paul, he was the last to meet with us, and as we explained our understanding of the deal, he honestly said that he understood, and very quickly returned our check to us. ALSO, be very aware that Herb Chambers Hyundai tacks on a "market value appraisal" of over $1700 on every vehicle, which is an absolute farse. BEWARE OF THE SLIMY SALES TACTICS AT HERB CHAMBERS should you go there, but i'd suggest you stay away. However, if you DO go, be sure to ask for Paul; he was the only honest and decent person there that we dealt with. A note to Paul: You deserve to work in a more honest dealership. You are honest and easy to work with. I am sorry that you lost our business over the manipulation of the sales manager. More

Very Disapoointing! I recently purchased Very Disapoointing! I recently purchased a new 2009 Hyundai Accent. Roberto was my salesman. I would recommend him definately. If it Very Disapoointing! I recently purchased a new 2009 Hyundai Accent. Roberto was my salesman. I would recommend him definately. If it wasn't for him I probably would not have bought my vehicle which I do like. He is excellent. He was not the problem! The problem I have is with Matt in finance. It was wrong. He tried a 5 year loan at 228 per month. I got him to 176 per month for 5 years which was fair. He thought I was stupid. He could have cost me around a few thousand dollars in interest. We cannot let people like him bring down a great country. This kind of stuff should cause alarm. If I am ever going to buy another Hyundai from Auburn I would like an apology. Herb Chambers built his great business out of integrity and concern. Unfortunately, He can't be at every store. More

I BROUGHT MY 2005 SONATA IN FOR A WATER LEAK IN THE TRUNK I WAS WAS INFORMED ME THAT THE REPAIR WOULD NOT BE COVERED UNDER THE WARRANTY. I ASKED TO SPEAK WITH THE SERVICE MANAGER I SPOKE WITH BOB AND HE TOLD I WAS WAS INFORMED ME THAT THE REPAIR WOULD NOT BE COVERED UNDER THE WARRANTY. I ASKED TO SPEAK WITH THE SERVICE MANAGER I SPOKE WITH BOB AND HE TOLD ME HE WOULD CONTATCT THE FACTORY REP FOR SOME HELP. HE CALLED BACK THAT MORNING AND INFORMED ME THE FACTORY WILL HELP WITH THE REPAIR WITH THE WATER LEAK. KEVIN WAS MY SERVICE ADVISOR AND HE TO GAVE ME A GREAT DEAL ON A TIMING BELT REPLACEMENT WHILE THE CAR WAS THERE. I THANK THOSE GUYS FOR GOING ABOVE AND BEYOND IN GETTING ME HELP WITH THE WATER LEAK. I WILL BE BACK FOR MY NEXT HYUNDAI.THANK YOU AGAIN YOU GUYS ARE GREAT. OH THEY EVEN WASHED AND VACED MY CAR ARE YOU KIDDING ME More