Herb Chambers Hyundai of Auburn

Robert Pascarelli the service manager, was fantastic. He was very accomondating. He made sure my vehicle was checked out properly, and informed me about everything they did to it, as well as ensuring me th was very accomondating. He made sure my vehicle was checked out properly, and informed me about everything they did to it, as well as ensuring me that there weren't any recalls on it. I was very impressed with the cleaniness of the service department and most of all the rest rooms were very clean. I would highly reccomend this dealer to everyone that I know. Top notch service and very customer oriented. More

I recently purchased a 2005 Toyota Highlander from your store and I was very happy that my husband and I had a chance to work with Stephane for the second time. He did a great job in finding the perfect v store and I was very happy that my husband and I had a chance to work with Stephane for the second time. He did a great job in finding the perfect vehicle for my family and I will definitely refer my friends and family to visit Herb Chambers Hyundai when they are in the market for a new or used car. More

I was recently looking for an 09 Lexus RX350 and purchased my previous car from Stan. I gave him a call to see if he could assist me and within hours Stan found the exact car that I was looking for. purchased my previous car from Stan. I gave him a call to see if he could assist me and within hours Stan found the exact car that I was looking for. Thankyou to everyone down at Herb Chambers Hyundai of Auburn. I will definatley be back again to purchase my cars in the furture. More

Had a breakdown while traveling on holiday and kevin was outstanding in getting my hyundai repaired. just would like to say thank you herb chambers hyundai.if this is he quality of service herb chambers dea outstanding in getting my hyundai repaired. just would like to say thank you herb chambers hyundai.if this is he quality of service herb chambers dealerships provide they are truly are the best.N More

I just bought my 5th car in 5 years (between me and my husband) from this dealership and from my favorite salesman Roger. I just bought a new 2009 Sonata in December and have having some extremely rare p husband) from this dealership and from my favorite salesman Roger. I just bought a new 2009 Sonata in December and have having some extremely rare problems with it, Roger and Rusty had a meeting and more than exceeded my expectations. I not only got a new sonata but at my same payment. I was so pleased with how they took care of me. Roger treats me and my husband with such care and makes us feel truly welcome. I will continue to go see Roger for as long as he there. If you want a salesman who isn't going go "B.S." you but give it to you the way it is, definitely go see Roger! Thank you Roger and Rusty so so much!! More

When i went to the dealership, i was not sure what i wanted. the sales people were very helpful in listening to what was important to me, then helping me find the right car. I was just going to look, bu wanted. the sales people were very helpful in listening to what was important to me, then helping me find the right car. I was just going to look, but i really liked a car, and ended up buying a great one. They showed me the showroom and service areas so i would know what to do. I was very pleased, no pressure, just polite and helpful. I would recommend them to anyone. More

I was in the market for a new vehicle and I was very skeptical of going to a large dealership because you always hear bad things. Being a female I shopped around with a few male friends so I wouldn’t f skeptical of going to a large dealership because you always hear bad things. Being a female I shopped around with a few male friends so I wouldn’t feel like I would get taken advantage of by being a female car shopper. I decided to stop into Herb Chambers Hyundai one afternoon on my lunch break and this dealership changed my entire perspective. From the minute I walked into the door I felt very welcomed. The entire staff was very courteous and not pushy. That was the best part. My salesman Matthew was extremely knowledgeable in all the vehicles and was very helpful in getting me the best deal possible. I am so excited about my new purchase, and I cannot wait to purchase another vehicle from them again. I will definitely refer this dealership to my friends and family. More

I had the worst experience with this dealership. I bought a car at the end of December. The car had a clean record and had never been reported in an accident. Eight hours after receiving the keys to bought a car at the end of December. The car had a clean record and had never been reported in an accident. Eight hours after receiving the keys to the car, the car broke down while I was driving it on the Mass Pike. They told me I had to keep the car and there was no way I could return it. Seven months later I had brought the car into the garage to have a belt replace because it was glazed. The garage looked at the car and found out that it had been in a major front end accident. The accident had cause significant damage to the exterior and interior of the car. It was repair poorly, so after I received it and had driven it for a little it broke down on me again. This time the engine had fallen as a result of the accident. When I told them of this information they would not take responsibility. They said that they would take the car back but would only give me $4000 for it. However, I had paid $10,500 for it. They were extremely rude and inconsiderate throughout the entire process. More

I started with a transmission problem on 7/1/08 at 97,000 miles. I had my car towed to my mechanic who recommend I have it towed to the Hyuandi dealership for replair since it was covered under their stella miles. I had my car towed to my mechanic who recommend I have it towed to the Hyuandi dealership for replair since it was covered under their stellar 100,000mile 10 yr warranty. After calling the service dept and speaking with Jen, who wasn't very pleasent or helpful I knew this was going to be something I would never forget. She basically told me that my tranny would not be covered due to not getting a tranny flush every 30,000miles. My manual says different at 105,000miles. After getting recoreds from my mechanic as well as showing her the manual she just got worse from there and had answers for everything. All she told me was they needed more detailed info of what was done to the car since what I gave her wasn't specific enough. THEN it would be turned into a "Hyuandi Rep" for a yay or nay if it was going to be covered. I rented a car the same day my car went to the dealership $44 a day. the next day 7/3 she called and avoided every question about what was wrong with my car. I asked to speak to her Mgr, Bob who conviently left for the day. So I was told that he would be in on Saturday from 7am-10pm. We got there, Bob was not there, so so went and spoke to Dan who is the GM of the dealership. he assured he'd get the ball rolling first thing monday (7/7) am. So like Dan said, I got a call from Bob the service Mgr who told me "Lou" the Rep would be in that morning to look at what was going on. 4pm came and no call from Bob. I called him and he said "Lou" wasn't going to be in until wednesday but he was trying to call someone. Umm... ok if you knew this morning WHY would you call at 4pm. 4:35pm came and Bob told me that No, it wasn't going to be covered due to the fact that I didn't have a flush at 30,000 miles. (Despite what my manual says). Because he looked at a 2004 manual and it said I should have one based on driving conditions. Well, Bob, not according to my 2003 manual. I told him to please have my car in a convienent spot so the tow truck and come pick it up and bring it to my mechanic, because xxxx no I wasn't give them my money after screwing me over! I got there, it was wedged in between 2 cars that we needed to have moved. We went inside to claim the keys and Bob was nothing but an arrogant you know what who had no experience how to deal with customers and keep them happy. But the feeling of having my Hyuandi towed on a flat bed in front of the dealership with all to see was a little satisfying. It's a little sad really, because I had been talking to Marty about buying a 2008 Elantra, and his lost a sale beause his service department made him lose a customer. I will never ever set foot on a Hyuandi dealership again. More

Not an honest dealership. Recommended I get my timing belt changed at 42,444 miles, I told them to go ahead and do. Afterwards and after doing some research, the timing doesn't need changing until 60,00 belt changed at 42,444 miles, I told them to go ahead and do. Afterwards and after doing some research, the timing doesn't need changing until 60,000 miles (was not extra wear on the car) and should have been under warranty but the dealership would not put under warranty and charged me $502.47. I spoke with Hyundai US Warranty Dept., Bob Pascarelli lied to the Warranty Dept. and inturn I have gotten o resolution. I have been speaking with Nicole (Herb Chambers Admin) who told me she would have a check cut for 10% of my 1,060.18 bill but that never happened either. This dealership (and most likely all of Herb Chambers) is not interested in customer service and from the moment I started questioning them, nothing factual has come out of their mouth. More