Herb Chambers Hyundai of Auburn

The salesperson, Paul was straightforward and pleasant. The problem was with the sales manager. I brought in the Sunday ad for a new Sonata, which was listed for an unbelievable price. While the sales ma The problem was with the sales manager. I brought in the Sunday ad for a new Sonata, which was listed for an unbelievable price. While the sales manager explained that some of the rebate was not available to us (recent college grad; Hyundai loyalty; veteran) he truly manipulated the numbers in a way that we thought we'd be purchasing the vehicle for $5,000 less than the true price was. We didn't catch this until giving a deposit, and meeting with the finance person to discuss payment. It was then that we realized the deceit by the sales manager. It was slimy when the sales manager came over, played stupid over the deceit, and then said that it's unfortunate because we all ready made a deal. NOT!!! We never signed a purchase contract. Much to the credit to our salesperson, Paul, he was the last to meet with us, and as we explained our understanding of the deal, he honestly said that he understood, and very quickly returned our check to us. ALSO, be very aware that Herb Chambers Hyundai tacks on a "market value appraisal" of over $1700 on every vehicle, which is an absolute farse. BEWARE OF THE SLIMY SALES TACTICS AT HERB CHAMBERS should you go there, but i'd suggest you stay away. However, if you DO go, be sure to ask for Paul; he was the only honest and decent person there that we dealt with. A note to Paul: You deserve to work in a more honest dealership. You are honest and easy to work with. I am sorry that you lost our business over the manipulation of the sales manager. More

Very Disapoointing! I recently purchased Very Disapoointing! I recently purchased a new 2009 Hyundai Accent. Roberto was my salesman. I would recommend him definately. If it Very Disapoointing! I recently purchased a new 2009 Hyundai Accent. Roberto was my salesman. I would recommend him definately. If it wasn't for him I probably would not have bought my vehicle which I do like. He is excellent. He was not the problem! The problem I have is with Matt in finance. It was wrong. He tried a 5 year loan at 228 per month. I got him to 176 per month for 5 years which was fair. He thought I was stupid. He could have cost me around a few thousand dollars in interest. We cannot let people like him bring down a great country. This kind of stuff should cause alarm. If I am ever going to buy another Hyundai from Auburn I would like an apology. Herb Chambers built his great business out of integrity and concern. Unfortunately, He can't be at every store. More

I BROUGHT MY 2005 SONATA IN FOR A WATER LEAK IN THE TRUNK I WAS WAS INFORMED ME THAT THE REPAIR WOULD NOT BE COVERED UNDER THE WARRANTY. I ASKED TO SPEAK WITH THE SERVICE MANAGER I SPOKE WITH BOB AND HE TOLD I WAS WAS INFORMED ME THAT THE REPAIR WOULD NOT BE COVERED UNDER THE WARRANTY. I ASKED TO SPEAK WITH THE SERVICE MANAGER I SPOKE WITH BOB AND HE TOLD ME HE WOULD CONTATCT THE FACTORY REP FOR SOME HELP. HE CALLED BACK THAT MORNING AND INFORMED ME THE FACTORY WILL HELP WITH THE REPAIR WITH THE WATER LEAK. KEVIN WAS MY SERVICE ADVISOR AND HE TO GAVE ME A GREAT DEAL ON A TIMING BELT REPLACEMENT WHILE THE CAR WAS THERE. I THANK THOSE GUYS FOR GOING ABOVE AND BEYOND IN GETTING ME HELP WITH THE WATER LEAK. I WILL BE BACK FOR MY NEXT HYUNDAI.THANK YOU AGAIN YOU GUYS ARE GREAT. OH THEY EVEN WASHED AND VACED MY CAR ARE YOU KIDDING ME More

Hi Roberto- It was a pleasure doing business with you Hi Roberto- It was a pleasure doing business with you and your colleagues at Herb Chambers. I'd recommend your site to anyone. Thanks for all of Hi Roberto- It was a pleasure doing business with you and your colleagues at Herb Chambers. I'd recommend your site to anyone. Thanks for all of your running around and hustling to get the car ready for pick up yesterday. I recognize that it is not easy to get a car ready that fast...especially when there's a stereo (excellent stereo) and lo-jack system nstallations to perform. Joanna and I were very pleased with the overall buying experience: transparent, reasonable, fast and very courteous. The car made it's first journey to work this morning and is now sitting outside my window to I can keep a close watch on it! Best regards, Jesse More

OK so buying a new car is supposed to be a pain, well OK so buying a new car is supposed to be a pain, well that is NOT what it is like at this dealership. My wife and I were traeted in a warm and fr OK so buying a new car is supposed to be a pain, well that is NOT what it is like at this dealership. My wife and I were traeted in a warm and friendly manner by ALL employees throughout the entire process. Rudy was our sales person. Although he was a fairly new employee, he made every effort to answer all of our questions and concerns. He took me on a tour of the dealership, and we test drove a Santa Fe. I was about to buy a Nissan XTERRA before I stopped for a quick look at the Hyundai line (at my wifes suggestion). The test drive was impressive. Rudy and Shereef, and the general manager (sorry, forgot his name, father was an engineer)worked hard to find a vehicle that we thought we wanted. They found one at another dealership and said no problem getting it if we wanted. Rudy, Shereef and I discussed pricing in a fun and professional manner. Then they looked at my trade car, and gave me a price that was great. There was no low balling or sleazy activity. Just a warm and honest business discussion. WHAT A PLEASURE !!!! The next day I returned and bought a vehicle off the lot. RUDY and a senior sales person, ROBERTO, worked as a great team, and made the process go smoooooothly with a lot of fun and warmth. THIS IS A GREAT DEALERSHIP. I HOPE THE SERVICE DEPT IS JUST AS GOOD. STAY TUNED. Tony More

Felicia answering the phone was friendly and professional. William Carr was professional, friendly, informative with great follow through. Bob(sorry do not remember his last name but was part professional. William Carr was professional, friendly, informative with great follow through. Bob(sorry do not remember his last name but was part of the service department)was informative and friendly. Every encounter with Herb Chambers Hyundai in Auburn always begins and ends with Danny Bartalussi. My husband, myself and my extended family have purchased 8 cars from this dealership and would not consider going anywhere else. The service and the sales department are always helpful, professional, kind and go above and beyond when attempting to send us home with a new car or a repaired car. Gloria & Richard Handt 201 Gorwin Drive Holliston, Ma 01746 More

Matt was great at his job. he was very friendly and actually got me to buy something I wouldn't have by just explaining it to us. Ira, Paul and Matt were all very professional and being that we are Je actually got me to buy something I wouldn't have by just explaining it to us. Ira, Paul and Matt were all very professional and being that we are Jewish, it made us comfortable to work with Matt Newhouse. More

I had been looking for a certain type of hard to find car and stopped by Herb Chambers Hyundai. I spoke with salesman Matt Duszak and he didn't have what I wanted but said he would keep an eye out. About a m and stopped by Herb Chambers Hyundai. I spoke with salesman Matt Duszak and he didn't have what I wanted but said he would keep an eye out. About a month later I got a call saying he had a car for me. It was exactly what I was looking for! And even better, he and manager Rusty worked out a deal for thousands less than the other places I had been. Even when my check engine light came on I went straight there and within minutes my car was in the shop being fixed! A half an hour of work, a few new parts, and NO CHARGE! I was on my way home the same night with my car running great again. Thanks Matt, thanks Rusty, and thanks to the awesome techs at Herb Chambers Hyundai. I will recommend everyone I know to go see you guys! Thanks again, you guys are the best! More

I gave such a high rating because it all applied. The service at Herb Chambers is wonderful. My husband and I were treated with respect and patience. When we asked a question they knew the answer and wer service at Herb Chambers is wonderful. My husband and I were treated with respect and patience. When we asked a question they knew the answer and were very helpful with everything. I have been to dealerships before and felt as though my questions were just annoying but I did not feel that way at all. They were informative and helpful at every minute. I would highly recommend them to friends and family and actually already have. This is the second car I've bought from Herb Chambers and as far as I can tell they will be my only dealership for life. More

I had had a bad previous experience with Lia Hyundai in enfield, ct and was very upset by the way I was treated by them, the sales and service staff at Herb Chambers Hyundai restored my faith in Hyundai an enfield, ct and was very upset by the way I was treated by them, the sales and service staff at Herb Chambers Hyundai restored my faith in Hyundai and made me feel much better about the car I owned and also made it possible for me to purchase a new car with payments at about what I was currently paying on my used tuscon. I am very glad that Hyundai refered me to them after my terrible experience with Lia in enfield as I was very nervous about going to a car dealership again. The people at Herb Chambers Hyndai made me feel at ease and I am so very glad I went there. Leslie Leasor More