Herb Chambers Hyundai of Auburn

We purchased our 2011 Santa Fe back in December 2010 for my wife. The reason I'm adding this note is because I was really blown away by the treatment we received this past week. We had a remote starter in my wife. The reason I'm adding this note is because I was really blown away by the treatment we received this past week. We had a remote starter installed and it was not working properly. Because we live about an hour away, I called a dealer closer to me. They said I'd have to call the original dealer because it was an aftermarket install. The issue was my wife's father had just passed away and this was really not a good time, yet it was affecting the car's ability to start consistently. When I explained the situation to Roberto Contreras, our sales person, he said "no problem, let me arrange for a loaner, and I'LL DRIVE THE CAR TO YOUR TOWN"! He did just that, as well as dropping it off the next day, when it was fixed. This is not a B.S. story, just amazing customer service. I just wanted folks to know that there are places where the customer is treated above and beyond and for me this is one of them. Rob Noller More

Roberto Contreras and Matt in financing were a pleasure to work with. They understood our bottom line and budget and worked very well within our means to fit my wife and I into a great vehicle. I would hi to work with. They understood our bottom line and budget and worked very well within our means to fit my wife and I into a great vehicle. I would highly reccommend Herb Chambers Hyundai for anyone who's looking for a new or used vehicle purchase. More

My husband and I went to Herb Chambers Hyundai to buy a USED car for our 17 year old daughter. We looked around at several used cars but found many of them to have too many miles or not the right color. We USED car for our 17 year old daughter. We looked around at several used cars but found many of them to have too many miles or not the right color. We quickly shifted to new cars. Roberto was very patient and let us test drive several different cars as we were very indecisive because were not intending to buy a new car. Our only condition for buying a car was NO BLACK!! We sat down with Roberto and were able to negotiate a great price. Ira provided us with a great trade for our "teen used car". Matt provided great financing at 0.9% for 36 months. We could not walk away from this deal. Roberto was able to take care of all of the insurance over the phone as well as transferring the plate so we did not need to go to the RMV. The entire transaction from start to finish was less than 24 hours. We were so happy to be diving away in our 2011 BLACK Sonata!! We couldn't resist the sharp, sleek look! Thanks Herb Chambers Hyundai of Auburn ...We love our new car! More

As a long time customer, I drove over an hour to find the closest Herb Chambers Hyundai dealership and it was well worth the ride. I was greeted by one of your sales consultants, Corey Vizard. His personab closest Herb Chambers Hyundai dealership and it was well worth the ride. I was greeted by one of your sales consultants, Corey Vizard. His personable nature and knowledge of the Sonata made the process of going through the sales end of the transaction painless and stress free. He worked with me for over 3 hours to ensure the vehicle I wanted was the perfect fit and he was able to stay within my budget. Corey should be commended for his salesmanship. He was attentive from the beginning right through the end when I picked up my car the following weekend. His follow-up calls were greatly appreciated. He even took the time to show me the different options on the dashboard and even uploaded my phone numbers into the navigation system. That was really cool! Corey gets an A+. Thank you, Corey for everything. I am enjoying my Sonata and everyone says the car looks fantastic. I would also like to acknowledge, Matthew Newhouse, the finance director. His superb and professional attitude was outstanding. He provided full details and explained all the options I had to ensure my monthly payments would be manageable. Matt paid attention to my preferences and spent the time working on the best options for me. Matt knows how important it is to know the customer. I was impressed when he greeted me by my name when I came back to the dealership a week later to pick up my car. Thanks, Matt for your help. You deserve an A+ for customer service! Regards, Donna More

Got an E-Mail indicating that Herb Chambers Hyundai could sell me a Genesis Coupe for an acceptable price. Made an appt. to visit the dealer, went down there, & they didn't even HAVE the car. Of course, th sell me a Genesis Coupe for an acceptable price. Made an appt. to visit the dealer, went down there, & they didn't even HAVE the car. Of course, they did have a more expensive model. The whole visit was a great waste of everybody's time, & I think this is a pretty lousy business model. To top it off, they're still sending me E-Mails on "Why I should Buy from Herb Chambers". Nice. More

Roberto gave us the BEST customer service from the moment we met him. Roberto listened to all our needs and found the perfect car for us. Not only does Roberto have a great sense of humor he went ABOVE and B we met him. Roberto listened to all our needs and found the perfect car for us. Not only does Roberto have a great sense of humor he went ABOVE and BEYOND to find the BEST CAR to fit our budget. We are very happy and will always recommend Roberto at Herb Chambers Hyundai Auburn, MA. Thank you!! Joanne and Ken More

This is my 5th Hyundai purchased at this Dealer....... I go back for the reason i have all fives clicked above...... They know their vehicles.... inside and out. anything asked of them, they know the answer go back for the reason i have all fives clicked above...... They know their vehicles.... inside and out. anything asked of them, they know the answer. low turnover in employees too means alot. it means they are happy working there. More

WE WERE GREATED RIGHT AWAY WE WERE NOT MADE TO WAIT EVEN THROUGH THE DEALERSHIP WAS VERY BUSY.ALL OF OUR ANSWERS WERE ANSWERED VERY QUICKLY.ROBERTO WAS VERY PATIENT AND MADE SURE DURING THE TEST DRIVE THAT THROUGH THE DEALERSHIP WAS VERY BUSY.ALL OF OUR ANSWERS WERE ANSWERED VERY QUICKLY.ROBERTO WAS VERY PATIENT AND MADE SURE DURING THE TEST DRIVE THAT WE DROVE THE VEHICLE ENOUGH AND ENCOURAGED US TO DRIVE FOR AS LONG AS WE WANTED.VERY FRIENDLY AND KNOWLEGABLE.AND THE BEST PART WAS THE SANTE FE SOLD IT SELF AFTER DRIVING 2 OTHER BRANDS THE SAME DAY.THANK YOU ROBERTO KATHY SOUCIE More

We had been to another dealer earlier in the day were we stood out in the rain looking at cars for about 10 minutes and nobody came out to speak with us. We were not there a minute before Jeffrey came ou stood out in the rain looking at cars for about 10 minutes and nobody came out to speak with us. We were not there a minute before Jeffrey came out to speak to us. Jeffrey was very friendly and attentive. More

They got me in the car that "fit" my needs. Went out of there way to help me purchase the right car for me at the best rate. Freindly, polite and buisness wise. I would/will highly recommend th Went out of there way to help me purchase the right car for me at the best rate. Freindly, polite and buisness wise. I would/will highly recommend this dealer to everyone I know who are looking for a vehicle. More