Herb Chambers Hyundai of Auburn

WORST EXPERIENCE EVER! 1) I called to make sure that the WORST EXPERIENCE EVER! 1) I called to make sure that the exact vehicle(color, make, model, year) I wanted was in stock so I didn't waste my time gett WORST EXPERIENCE EVER! 1) I called to make sure that the exact vehicle(color, make, model, year) I wanted was in stock so I didn't waste my time getting out of work early and driving 20 miles out of the way. The woman on the phone said it was there, well, I get there and they don't have my color. I was roped into going there. 2) The dealer pulled the car out for me to test drive...I know that this was a base 2012 Accent with no package and the MSRP should be $13,300. I looked at the sticker and it said exactly that, then there was this mysterious strip of paper next to it that said $15,000?!?! 3) After the test drive, I told him that I was not interested in that color, but he kept trying to sell me that car. 4) He sat my wife and I down and tried to negotiate with us starting at $15,000 (he still would not tell us where the extra $1,700 came from). 5) We told him that we were not interested in that color and we didn’t want to play games, but he just kept pushing a pen at us to have us write a number down. 6) He came up with monthly payments for 60 and 72 mos (based on the 15,000)….I asked him the APR that was used to calculate it out was, he said he wasn’t sure, and it was based on an average that their bank has been giving out lately. I got home and calculated out that it was 18.9% APR! Our credit score is 720, your bank is giving out 18.9% for good credit? I warned him that I had done my homework and I didn’t want to mess around….I was serious! This will probably fall on deaf ears, but I just wanted to try to let someone know that the Hyundai dealership in Auburn is upping the MSRP and trying to get people in there under false pretenses. Sincerely, A concerned patron. More

This dealership was by far the best I have ever experienced. I was greeted immediately outside by a nice looking sales rep with a friendly smile. Instead of pushing me to look at vehicles I was not experienced. I was greeted immediately outside by a nice looking sales rep with a friendly smile. Instead of pushing me to look at vehicles I was not interested in he sat with me, took his time to find out what I wanted by asking many questions and listening. I have had prior experience at other dealerships where thy dont listen and dont care. He even got me a coffee and while he was getting that another friendly sales person made conversation with me. I will eventually purchase from Herb Chambers Hyundai because I feel comfortable in that dealership due to the kind and honest people that work there. Shopping for cars is usually a huge pain in the ....however at Hyundai they made it seem painless. When I explained that I did not have the money to buy that day he was still polite. When I get my funds together I will go back there. More

I had a good experience at this dealership. Not use to being treated like an actual human at a car dealership. The salesman was new but informative and the sales manager I was introduced to, was also ver being treated like an actual human at a car dealership. The salesman was new but informative and the sales manager I was introduced to, was also very friendly and informative I believe his name was Steffan, he had a accent. I would of purchased but unfortunatley my credit was sub=par. I will definatley refer to Herb chambers in the future. More

While walking the lot Ray approached my daughter and I, introduced himself and asked if there was anything he could do to help. We explained what we were looking for and proceded to look over the inventory introduced himself and asked if there was anything he could do to help. We explained what we were looking for and proceded to look over the inventory. As we walked around Ray gathered all the information he could to further help find exactly what we were looking for. Ray was extremely knowledgeable of the product and continually offered options at every road block. He was very pleasant and did not pressure us at any time during the transaction. Not being pressured was key to our consumating a deal at this dealership. Ray had said throughout the process that he was in our corner and we felt that way til the end. He is still working for us at the time of this review to find our car. Thank you Ray for making the experience of buying a car pleasureable and not stressful. We will be back! More

To: Mr. Herb Chambers Just wanted to inform you of To: Mr. Herb Chambers Just wanted to inform you of my great experience with one of the most friendlest, kind, knowlagable egger to answer all qu To: Mr. Herb Chambers Just wanted to inform you of my great experience with one of the most friendlest, kind, knowlagable egger to answer all questions sales man. Jeff Allen went out of his way to make me feel unpressured, and confident in my car buying decisson. Would highly recomend your company to all my friends and family with great employees like him. keep up the great work More

I was interested in looking at a new car. I didn't want to be followed or feel pressured while I decided what car I would like to buy. Mr. Brien let me know that he was there to answer any questions I migh to be followed or feel pressured while I decided what car I would like to buy. Mr. Brien let me know that he was there to answer any questions I might have when I ready. He was extremely knowledgeable about the Hyundai inventory and took great care in listening and making sure that all of my concerns were addressed. I love my new car and was very pleased with my experience. I plan to make additional purchases with Ray in the near future with my children. More

I just want to say that this is the 3rd vehicle I have bought off of Marty Readon and he is the best. I have always been treated like a queen when I go in there. Your mangager Ira King is always quick to bought off of Marty Readon and he is the best. I have always been treated like a queen when I go in there. Your mangager Ira King is always quick to help if its needed. Your other sales people are always friendly. Your service people are ready to accomodate you if and when it is necessary. I leased a 2007 Tuscon and then bought it and now I have just leased an 2011 Tuscon and plan on buying that one when the lease is up. I am not afraid to sign my name to this because I feel that Marty and Ira should get some recognition for their hard work. They make it easy for me to come back when I want to purchase another vehicle. Thank you Jo-Ann Kenney More

Marty and his dealership always take the time to find out what I want in a vehicle and then go out of thier way to provide me with several options that fit the bill! Always a pleasure doing business with He what I want in a vehicle and then go out of thier way to provide me with several options that fit the bill! Always a pleasure doing business with Herb Chambers Hyundai and Marty Reardon. More

Jeff was great-very personable and knowledgeable about the 2012 Hyundai Accent I bought. He made me feel at ease with buying a new car. I would recommend Jeff and Herb Chambers Auburn to anyone (espec the 2012 Hyundai Accent I bought. He made me feel at ease with buying a new car. I would recommend Jeff and Herb Chambers Auburn to anyone (especially women) looking to buy a new car. A family member Rene Abramson referred me to Jeff and Herb Chambers as she had a great experience with buying her 2011 Hyundai Accent at a good price. This is my first Hydundai and I already love how great the car rides and especially the safety features-plus everyone at work is "jealous" with my sporty looking car which is Maranthon Blue with grey interior. More

I recently came in and purchased a brand new 2011 Elantra. I am so excited about it. The one we wanted was so hard to find and we hunted high and low to many other dealers and Matt was the only one Elantra. I am so excited about it. The one we wanted was so hard to find and we hunted high and low to many other dealers and Matt was the only one who got us exactly what we wanted, when we wanted it. All the other dealers promised weeks before they could get a car in there just for us to look at. Matt made the process painless and enjoyable. He truly is a great salesmen. He knows his stuff. I will absolutely be coming back to him in the future and will recommend him to all my friends and family. Herb Chambers Hyundai knows customer satisfaction. THANKS MATT! More