Herb Chambers Hyundai of Auburn

A few weeks ago I contacted Herb Chambers Hyundai with the intent of purchasing a used vehicle since my current vehicle, a Hyundai Santa Fe, was starting to cost too much with my hour long commute each da the intent of purchasing a used vehicle since my current vehicle, a Hyundai Santa Fe, was starting to cost too much with my hour long commute each day. The last time I purchased a car at Herb Chambers Hyundai I worked with Marty Reardon and he made everything so easy that he was the first person I thought to contact in my quest for a new car. Marty understood what I was looking for this time and was able to show me a car that had just been traded in and was still in the service department for a routine oil change before it went out on the lot. It was a 2009 Hyundai Accent that was the same year and oddly the same color as my current vehicle. Long story short, that’s the car I ended up choosing. It took two weeks to actually get the car because of the title and a slight delay with my insurance company but Marty was on top of everything the entire step of the way. After he got an answer from the title department he called me to let me know the status and the day that the title came in he called me to see when I could sign it. Unfortunately, I had a work commitment and we discussed trying to find a time to sign it the next week but Marty drove an hour to my work to get me to sign it that day. He also noticed that a part of the grill on my new car was missing so he ordered the part and had it replaced for me so that everything was in order before I received the car. Finally, when my car was ready to be picked up, I couldn’t get to Herb Chambers Hyundai until the following day so Marty drove it to my house for me. This type of customer service is really hard to find. Marty made sure everything was taken care of and went above and beyond to make sure that I was never inconvenienced. This is something that is important when buying a car. I would highly recommend Marty and Herb Chambers Hyundai to anyone looking for a new or used car. More

It all started when I found out my car needed about 1300 dollars worth of work. So I knew it was time for a knew car. My friend had gotten all her knew cars from Herb Chambers, So she told me to check them dollars worth of work. So I knew it was time for a knew car. My friend had gotten all her knew cars from Herb Chambers, So she told me to check them out and give it a chance. (Now keep in mind I've heard other stories about this hyundai dealer about them being crooks and liars) All those stories I've heard were completely false. I went into Herb Chambers and met with Dan Garney. I told him i was originally was looking for The Sonata (I believe it was), but my most important thing was having good gas mileage. And unlike other hyundai dealers I went too(Route 2, Balise, Bernardi) where the salesman only showed me that car and moved on, Dan showed me all my options. We ended up going with the elantra. AND WE LOVE IT! Now again I am one of the car buyers that does there research and shops around for the best price, and by far everyone at Herb Chambers Hyundai outbeat the other dealers by miles with there over all friendliness, and dedication that is aparent because I went in there expecting to walk into the average salesman I ran into every where else. Than I met Dan, He gave me a great price, was extremely knowledgeable, kept me up to date when my car would be ready, and even delivered the vehicle to my house!!! I would definately recommend this dealer to anyone looking at Hyundai's or any pre owned car...GO SEE DAN AND YOU WILL DEFINEATLY LEAVE HAPPY!!!!!! More

Roberto was very professional with a sense of humor, which I appreciated. He listened to what features I was looking for in a car and found the right vehicle for me. It has been a pleasure working wit which I appreciated. He listened to what features I was looking for in a car and found the right vehicle for me. It has been a pleasure working with him. I feel I should also give a shout out to Jean Jovin in finance, who got me what I wanted at a price I could afford. I would highly recommend this dealership. More

Corey was great to deal with. I knew what I wanted and he found it for me. No typical "car salesman speak" to deal with. Corey is a regular guy, working hard for a paycheck and didn't push me to get somethin found it for me. No typical "car salesman speak" to deal with. Corey is a regular guy, working hard for a paycheck and didn't push me to get something I either didn't want or need. A quality salesman that listened to ME first and then made recommendations! Thanks Corey!!! More

Jeff Allen was the most pleasant, fun, friendly, informative, helpful, salesman, with one of the best attitudes I have yet to encounter, at a car dealership. I had previously purchased an '09 Hy informative, helpful, salesman, with one of the best attitudes I have yet to encounter, at a car dealership. I had previously purchased an '09 Hyundai Accent from this same dealership in 2009. I was there, now, to trade that car in, as I had my heart set on the 2011 Genesis Coupe 2.0T. On arrival I was approached and met with a warm welcome from J. Allen, with a big smile and a friendly, "I'm here, for you", attitude. Once I made him aware of my circumstances, Jeff immediately knew the car wasn't available on the lot, and promptly attempted to locate one for allocation purposes. Jeff, within, minutes happily informed me there was a black version of the car I was interested in, and once I informed him that that was what I was interested in, the car was picked up from Boston, and I drove ecstatically off the lot with my new, leased (ensured lower monthly payments) beautiful black 2011 Hyundai Genesis 2.0T within a week's time; exciting! Jeff helped me find my car, integrated my trade in value, easily, threw some prices back and forth and made me feel comfortable about finding ME the best price given other competing prices, which was unexpected and a wonderful experience, as a result. Furthermore, I felt taken care of, and from test driving cars, picking up the car and learning the car's functions w/ Jeff, to switching loans and insurance, it was as easy as taking a breathe, as I barely had to do a thing. On a strict 1-5, friendliness, work ethic and quality, Customer service, scale, Jeff Allen is a 6, Easily, if not higher; a lot of fun, knowledgeable and informative, helpful, made seemingly effortless and seamless transitions, honest, down to earth, very fun, enjoyable, accommodating, attentive, great listener, exceeds work expectations, consistently, in each area of service. If I buy or lease another car, Jeff's my man. Overall, my experience was phenomenal. I wouldn't recommend another dealership, unless it's Herb Chambers. More

On May 21,2011 I walked into the Hyundai Showroom in Auburn,I was looking for a new car. I was greeted by Roberto Contreas, He was very friendly, respectful & professional. After looking at Elantra's i Auburn,I was looking for a new car. I was greeted by Roberto Contreas, He was very friendly, respectful & professional. After looking at Elantra's in many colors I decided on buying one, I was pleased by Roberto's patients along with sales Manager Stephane Jovin, And now I own an Elantra. Dealing with Roberto & Stephan was a happy experience for me & my family. Both of these men enhance your business two fold Herb Chambers. More

Just bought a new Elantra from Herb Chambers a couple of weeks ago. We'd been doing the research and leg-work to get a good price on this very popular car (great mileage, good looking re-design, and great weeks ago. We'd been doing the research and leg-work to get a good price on this very popular car (great mileage, good looking re-design, and great warranty), and Herb Chambers gave us the best quote. We'd been calling and visiting dealers (both Hyundai and other) and as a first time new car buyer, I was pretty appalled by how my husband and I were treated in a number of dealerships in NH and MA. Not the case with Herb Chambers. We worked with Kyle on the floor. He was great. He's a new dealer, but was laid back (without being lazy), no obnoxious hard sell, he answered all of our questions, and most importantly, if he didn't know the answer, he'd go find out the answer from someone who DID know, instead of making something up. I think the sales manager was named Gene, but he was great as well. Gave us clear answers on all the questions we asked, and explained everything in patient detail. Same with the Finance manager (unfortunately I can't remember his name at the moment). Minus a fraction of a star for a few cleverly worded emails from the internet sales department that got us into the dealership with a low quote for a car that they didn't have in stock, but Gene honored the quoted savings and took that off the price of the car they did have in stock. Short answer: we're really happy with the deal we got on the car we wanted, and had a great experience with all 3 of the people we dealt with at the dealership. Buying a car is an exhausting, stressful, and confusing business, and we ended up in the right place at the right time with the right combination of people to help us. More

Kyle was extremely helpful & respectful. He was not over aggressive & I feel as though he provided his honest opinions regarding the vehicles that I was interested in. When I had concerns regarding the over aggressive & I feel as though he provided his honest opinions regarding the vehicles that I was interested in. When I had concerns regarding the lack of the certified preowned garauntee, he went directly to his manager & they were able to provide me with the coverage that I wanted. Kyle was proffesional, approachable, & honest. I would recommend Herb Chambers to anyone that is looking for a quaility vehicle & a stress free environment. More

These people have ABSOLUTELY NO SHAME!!!!! I am relatively new to this country so I had no experience with car leasing and credit score checks. They checked my credit score and when I asked them wh relatively new to this country so I had no experience with car leasing and credit score checks. They checked my credit score and when I asked them where I stand (because I had no idea) the sales manager told me that I am in tier III. Well I thought for myself, it is because I am new here and my credit is still building. I discussed their special for Hyundai Elantra and they told me that I am not eligible for this price because I am tier III and this is only for qualified tier I buyers. The price he offered me was a triple amount of the special price. Long story short....I had to rent a new place and the realtor had to check my credit score. And guess what!!! To my biggest surprise I have an excellent credit score in tier A+ according to their check and afterwards I checked it myself and again the worst score would have put me in tier A which is till considered tier I. I was shocked! I understand that they want to make money and sale, but when I asked them what my score is (and I was very direct about this) they lied straight to my FACE that my score is in tier III !!!! Don't deal with these people or make sure you know your credit score before you step in there. Shame on you people for trying to tell me that I have a bad credit score! More

Our salesman Roberto Contreras was the best. He knew everything about all the vehicles and explained the lease program extremely well. The price was the best around and we did a lot of shopping. The ca everything about all the vehicles and explained the lease program extremely well. The price was the best around and we did a lot of shopping. The car was extremely clean on arrival, which I should mention I did not have the means to pick up the car and Roberto went out of his way and brought it to me. Thanks to Roberto, the Manager and Mark in finance for making this experience easy. More