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Herb Chambers Hyundai of Auburn

Auburn, MA

Overview
Employees
Reviews
Vehicles
4.7
1,362 Reviews
At Herb Chambers Hyundai of Auburn, we strive to deliver a uniquely tailored customer experience for every person who walks through our door. We'll go the extra mile to ensure that your visit with us is satisfactory. Regardless of if you visit us for Hyundai sales or Hyundai service, we'll be there for you every step of the way. Quite simply, if you don't leave our Hyundai dealership in Auburn, MA, with a smile, we haven't done our jobs right! Stop by today and leave with more than a smile!
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735 Southbridge St, Rte. 12 & 20

Auburn, MA

01501

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Showing 1,362 reviews

January 12, 2024

I own a 2016 Hyundai Tucson and was having problems that started awhile ago when I called Hyundai in Auburn and spoke with Joshua about what was happening I was told to bring the car in to be checked after More

by violarodriguez62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2024 -

Herb Chambers Hyundai of Auburn responded

Viola, we're glad to know that Joshua and our team at Herb Chambers Hyundai of Auburn were able to assist with your Tucson's issues. We appreciate your patience during the process and apologize for any inconvenience caused by not having a loaner car available. Enjoy driving your fixed-up Hyundai!

January 12, 2024

This dealership helped discover an issue another dealership did where they didn’t repair my vehicle correctly! They discovered the source of the noise and fixed my car. The service department also h More

by Hello!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra
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Jan 16, 2024 -

Herb Chambers Hyundai of Auburn responded

Hi! We're glad to have been able to help you out with your vehicle at Herb Chambers Hyundai of Auburn! Our service department always aims for top-notch quality. Thanks for the shout-out about our specials, too!

January 09, 2024

Alexandra is ok good service. The problem is not about her, is about the dealer More

by Rudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Oldham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Josh French
2.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Leblanc
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Herb Chambers Hyundai of Auburn responded

Rudy, I'm concerned to see this review and would like the opportunity to get some additional feedback about your experience. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Rusty Clifford - General Manager - rclifford@herbchambers.com

January 08, 2024

They helped me with purchasing my car. I like the car. Got the value of my trade in More

by Dianejones12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stan Otoo-Genesis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2024 -

Herb Chambers Hyundai of Auburn responded

Hi Diane, we're delighted to hear you had a great car-buying experience with us at Herb Chambers Hyundai of Auburn! Thank you for choosing us! Enjoy the new ride!

January 05, 2024

The Hyundai service department was efficient and friendly… The waiting room is very comfortable and they’re pretty much on time as promised… Thank you so much! More

by dlblack319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

Herb Chambers Hyundai of Auburn responded

We're glad to know you had a positive experience with our service department at Herb Chambers Hyundai of Auburn. We always aim for efficiency and comfort for our customers. Thanks so much for your feedback!

December 29, 2023

From start to finish, Herb Chamber's Hyundai repair service was top notch. The staff was personable and professional. More

by elainenesta
Recommend Dealer
Yes
Employees Worked With
Jeffrey Michael
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Jan 03, 2024 -

Herb Chambers Hyundai of Auburn responded

Hi Elaine! We're glad to know that you had a top-notch experience with our repair service at Herb Chambers Hyundai of Auburn. Thanks for your kind words about our staff!

December 28, 2023

Easy to book, prompt, friendly, professional service for oil change, systems check and tire rotation. More

by Eileen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
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Jan 02, 2024 -

Herb Chambers Hyundai of Auburn responded

Hi Eileen! We're glad to know that your visit for an oil change and tire rotation at Herb Chambers Hyundai of Auburn was prompt and professional. Thanks for choosing us!

December 28, 2023

Brendan was very helpful and informative as well as Tim who was my sales guy More

by calebrivera0219
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Herb Chambers Hyundai of Auburn responded

Hi Caleb! Thank you for leaving us this five-star review and kind words about Brendan and Tim from our sales team at Herb Chambers Hyundai of Auburn! We'll see you next time!

December 27, 2023

Very professional place. Tim Acosta was great to work with and he made everything easy. He was funny and down to earth. More

by barneyhorse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Webber
3.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Langevin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Herb Chambers Hyundai of Auburn responded

Hey Barney! We're glad to know you had a great experience with Tim at Herb Chambers Hyundai of Auburn. We'll see you next time! Enjoy your new ride!

December 22, 2023

Not pleasant, sarcastic, and transferred the blame to me the customer for failure to meet deadline. Not a manager that handles issues more like creating them. More

by rob_goodsell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Grier
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Herb Chambers Hyundai of Auburn responded

I'm disappointed to see this review, Rob. We always aim for a positive customer experience and it seems like we missed the mark this time. Your feedback is valuable and I would appreciate the opportunity to get some additional details from you. If you could please reach out to me directly at your earliest convenience, it would be very much appreciated. Respectfully, Rusty Clifford - General Manager - rclifford@herbchambers.com

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