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Herb Chambers Hyundai of Auburn
Auburn, MA
1,346 Reviews
At Herb Chambers Hyundai of Auburn, we strive to deliver a uniquely tailored customer experience for every person who walks through our door. We'll go the extra mile to ensure that your visit with us is satisfactory. Regardless of if you visit us for Hyundai sales or Hyundai service, we'll be there for you every step of the way. Quite simply, if you don't leave our Hyundai dealership in Auburn, MA, with a smile, we haven't done our jobs right! Stop by today and leave with more than a smile!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,346 reviews
April 11, 2015
Great Management Team Worked with Devin Sullivan over a problem I had, before days end he had the matter rectified. communication was great. very PROFESSIONAL . I would re Worked with Devin Sullivan over a problem I had, before days end he had the matter rectified. communication was great. very PROFESSIONAL . I would recommend this dealership More
by Scott Gibeault
Employees Worked With
I don't recognize any of these names , Devin Sullivan
April 06, 2015
Horrible Service, Wouldn't send my worst enemy here I was having issues with my 2013 Hyundai Elantra, which shouldn't have been happening with a fairly new car but that is a whole different issue. Anywa I was having issues with my 2013 Hyundai Elantra, which shouldn't have been happening with a fairly new car but that is a whole different issue. Anyways I dropped my car off Thursday evening for a Friday morning service appointment. I asked for the issues to be looked at, and also for them to help me out with the mileage reimbursement program, which offers you a gift card to reimburse you for some of your gas purchase. I called to check on the car Friday afternoon, and I spoke with Toni in the service department, he said he had no idea what was going on with the car and would get right back to me. Well I never heard back from anyone that day. I called again Saturday morning, Toni said to me" oh ya sorry I just left last night and totally forgot to get back to you" which I thought was very professional, anyways I asked about the status of my car, to which I was told that someone would be checking it in soon. So needless to say it sat there all day Friday and no one looked at it. So Saturday afternoon I called again and they had no idea what was wrong with it, just that they would need it until at least Monday to which I responded that I was starting a new job and could not be without a car the following week. Precisely the reason it was dropped off Thursday night, so after complaining about this and being told that I could not speak to a manager because there weren't any available, I hung up the phone, not more than 5 minutes later, Toni called me back, suddenly there was an issue with my car and I had brought it in with No oil in the car and they couldn't touch the car until I brought them documentation of all the oil changes I had ever had done in the car. Well my father is a mechanic and does the oil changes for me, so I don't have the dealer sticker in my window stating when the next oil change is do. So because they saw this, they decided to use this as an excuse not to fix my car. I find it funny that this was never mentioned the whole time the car sat there, and when I decided to call them out on this and complain about the issue, it was suddenly my fault why they couldn't fix it. I brought a mechanic with me all the way to the dealership to be sure my car had oil so I could drive it without any damage to car, and there was plenty of oil in the car. It was a completely fabricated story to try to cover up the fact that they forgot my car was there. Needless to say nothing on my car got fixed and I never received the mileage reimbursement that was supposedly taken care of when I was sitting there. This is the worst experience I have ever had with a dealership, I was horrified at the way the staff acts and "works" if you can even considerable it that since they don't seem to do much of it. I would not recommend this dealership to my worst enemy and I will not be buying a new hyundai in the future, in fact I am trying to get out of my loan with this hunk of junk as we speak. Good luck to you if you decide to give these people a try. Worst mistake I could have mad was to trust them. More
by Melz3686
Employees Worked With
Lisa
April 06, 2015
"Wonderful leasing experience" I just leased a 2015 Hyundai Genesis and had a great experience. Matt Vuelta was patient with us and answered all of our financial questions. He nev I just leased a 2015 Hyundai Genesis and had a great experience. Matt Vuelta was patient with us and answered all of our financial questions. He never put any pressure on us to make a quick decision. We traveled 55 miles, from North Kingstown, RI to Auburn, Ma because this dealership had the car and the best deal around. Paul Webber, our product specialist was knowledgeable and helpful with the delivery. He delivered our car to Rhode Island and met us at the RIDMV where he spent all morning with us waiting to register our car and go over all of the amenities the vehicle has to offer. Paul also installed our new license plates and frames. Also, would like to thank Anthony Bailey for his financial expertise and his attention to detail on the leasing contract. More
by Lucille Pereschino
Employees Worked With
Matthew Vuelta, Paul Webber
March 14, 2015
Quick and easy - great service We just purchased a 2014 sonata and couldn't be happier. Great price and service. With a trade in, took about 2 hours to get everything worked out a We just purchased a 2014 sonata and couldn't be happier. Great price and service. With a trade in, took about 2 hours to get everything worked out and drive off with my new vehicle!!! More
by Rjaquith
Employees Worked With
Paul Webber
March 04, 2015
Service Call My Hyundai Veracruz broke down in Oxford last year, right before Christmas. I was forced to bring my car to the nearest dealer instead of Bertera Hyun My Hyundai Veracruz broke down in Oxford last year, right before Christmas. I was forced to bring my car to the nearest dealer instead of Bertera Hyundai in Sprigfield, my usual dealer. I received phenomenal service. Friendly staff, informed frequently of updates, staff dedicated to making it as painless, and inexpensive as possible for me. They struggled frequently with my extended warranty coverage and gave me a complimentary rental car when they refused to cover the length of my stay there. Love this place!! Thanks Hyundai More
by Jennifer Badalamenti
March 03, 2015
Best car buying experience I highly recommend this dealer, after casually looking for a car for about 3/4 months I found one on their site that I was interested in - I'm not fro I highly recommend this dealer, after casually looking for a car for about 3/4 months I found one on their site that I was interested in - I'm not from the area so I decided to take a weekend day and drive out. My boyfriend and I walked around the lot for 10/15 minutes before anyone came out to see what we were looking for - which gave us a chance to look around and talk. When Dave Anglin (highly recommend) came out I was about to tell him exactly what we were looking for and he came through for us. Our first ride in the first car he put us in, I knew we would end up buying the car. THIS DEALER IS SO GREAT! We put a deposit down on the car that day, and I actually went back by myself to have my trade assessed and work out the final deal. They gave me more for my trade than I would've gotten anywhere else, and I didn't feel like I was haggling back and forth. Everyone at this dealer made me feel so welcome and comfortable, PLUS I got to ring a gong after the purchase was complete. Truly, I had fun buying my car though I definitely have had more fun driving it. Do yourself a favor and stop in and see Dave. More
by mbrown
Employees Worked With
David Anglin
January 30, 2015
Great experience Great dealership, very welcoming. Ask for Paul Webber, he genuinely cares for his customers experience & he kept me up to date at all times. All the o Great dealership, very welcoming. Ask for Paul Webber, he genuinely cares for his customers experience & he kept me up to date at all times. All the others were very nice as well. Overall a very smooth transaction. More
by vgoli90
Employees Worked With
Paul Webber
December 14, 2014
Bad Experience I was called by the general manager and threatened that he will sue me. I did not know writing in-depth reviews about my personal experience can get m I was called by the general manager and threatened that he will sue me. I did not know writing in-depth reviews about my personal experience can get me trouble, therefore I decided to edit this and just say that "I had a bad experience". More
by sameul92
Employees Worked With
Ashley Valentine
December 10, 2014
An actual enjoyable car buying experience! I recently bought a hyundai santa fe from this dealership and I have to say it was truly a hassle free experience! Prior to this, I had been to many d I recently bought a hyundai santa fe from this dealership and I have to say it was truly a hassle free experience! Prior to this, I had been to many dealerships as I had been shopping around for awhile and this was by far the friendliest and most helpful crew! I worked with Anthony Santos and he really went above and beyond to help me find a car that I would love but that would also work with my budget! I couldn't believe he even drove the car out to me since I didn't live too close to the dealership and spent time removing the rusted bolts from the license plate on my old car so I could swap them! Really above and beyond and I would recommend Anthony and this dealership to anyone! Best of luck with your car shopping - keep this place in mind More
by apa1012
December 05, 2014
Proud hyundai owner I just purchased a sonata at Herb Chambers auburn and I was very impressed with the whole experience Tyler Trinque,Joey Bush,Steve Zografos all were v I just purchased a sonata at Herb Chambers auburn and I was very impressed with the whole experience Tyler Trinque,Joey Bush,Steve Zografos all were very thorough and helpful. 5 stars More
by Brenda Chobot
