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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,300 Reviews

1,300 Reviews of Herb Chambers Honda - Service Center

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March 28, 2025

very polite and kind, excellent worker👍🏽 I recommend my family and friends to him for services and support👍🏽 More

by rosalindbudgeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Herb Chambers Honda responded

Thank you for recommending our team at Herb Chambers Honda In Boston! We're delighted to hear about your positive experience and appreciate your support. We'll be here whenever you or your loved ones need assistance!

March 26, 2025

Impressed with the service they gave me. , I felt that they valued my time. Very accommodating More

by Psdelan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Herb Chambers Honda responded

Thank you for the wonderful feedback! It was a pleasure having you visit us here at Herb Chambers Honda In Boston and we hope to see you again in the future!

March 26, 2025

Very good 👍 right to the point would go back. there was a red jeep I would be interested in. Send me a picture of the Jeep. More

by msimmonds617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Herb Chambers Honda responded

Thank you for visiting Herb Chambers Honda In Boston! Please feel free to reach out to our team directly for additional information about our inventory!

March 16, 2025

Car was damaged, not cleaned nothing offered like do you want to clean your car do you vacuum More

by Samorah saint louis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan Tarquini
3.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Herb Chambers Honda responded

We take customer feedback seriously, so would you be willing to speak with me about your experience directly? If so, please contact me at your convenience. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

March 03, 2025

Robert hall is one of the best employees that herb chamber Honda dealer, very good customer service and good and fast service More

by aurelio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Herb Chambers Honda responded

Aurelio, we're delighted to hear that Robert provided you with excellent service at Herb Chambers Honda In Boston. Thank you for the kind words and support!

February 28, 2025

I brought my car in to see what was wrong with my car, I was charge 200$ for a diagnostic test, however code p2096 was the problem , and that problem was ignored (Bank1) instead that go to (bank2) and tel More

by Love glover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan Tarquini
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Herb Chambers Honda responded

I'm sorry to hear about your experience with the diagnostic test. We strive for accuracy and transparency in our services, so it's concerning that we may have missed addressing the main issue you were facing. I understand how frustrating this must be, and I'd like to discuss it further to see how we can make things right. Please feel free to reach out at your convenience. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

February 28, 2025

Customer service is horrible but they did a great job cleaning my car, I’m always satisfied with the way my car is detailed but there’s always an issue with the customer service. More

by AJoseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Senior service advisor
Mar 31, 2025 -

Herb Chambers Honda responded

Hello, we believe you have left a review for the wrong dealership. Our team does not detail vehicles during service due to our lack of space. We kindly ask that you remove your review or reach out to our team directly to discuss.

February 22, 2025

Sean DeSilva provide courteous, efficient service and clearly communicated with me throughout the post-accident repair process. I look forward to returning for future service needs. More

by JSF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Feb 24, 2025 -

Herb Chambers Honda responded

We're delighted to hear that Sean provided you with excellent service throughout your experience here at Herb Chambers Honda In Boston. We look forward to assisting you with any future needs!

February 19, 2025

Sean went above in beyond with getting my vehicle in for a recall. Gold standard of service. More

by Brian O’Connor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Feb 19, 2025 -

Herb Chambers Honda responded

Brian, We're so glad to hear it! Thank you for rating us five stars! – Herb Chambers Honda In Boston

February 17, 2025

Excellent customer service, friendly atmosphere and most of all, a gentleman by the name of Sean DeSilva who makes your visit a pleasant one. He makes you feel at home and makes sure that your satisfied. Gr More

by snorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Feb 17, 2025 -

Herb Chambers Honda responded

Thank you for the fantastic feedback! We're delighted to hear that Sean provided such excellent service and made your visit to Herb Chambers Honda In Boston a pleasant one. We appreciate your support and look forward to welcoming you back in the future!