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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,277 Reviews

1,277 Reviews of Herb Chambers Honda - Service Center

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January 03, 2017

Great Service, Great Staff Love the high-quality service here and the professional staff! This is the one and only place I will go to service my Honda Civic! More

by DP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2017 -

Herb Chambers Honda responded

Happy New Year! Thanks so much. I sincerely appreciate the time it took for you write this great review about our team. Best, Nick Surdis, General Manager

January 03, 2017

Great customer service On 12/16, I was the last customer and the store suppose to close at 6pm and all the employees suppose to attend a holiday party right after that. They More

by Tianjun Xu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2017 -

Herb Chambers Honda responded

Happy New Year, Tianjun! Thanks so much. I sincerely appreciate the time it took for you write this great review about our team! Our number one goal is providing an exceptional customer experience and I'm happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Nick Surdis, General Manager

January 03, 2017

Reliability good seevice We've been going to this service center for several years and have been consistently pleased with their performance. The staff is professional, timely More

by Joanne2445
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2017 -

Herb Chambers Honda responded

Happy New Year, Joanne! Thanks so much. I sincerely appreciate the time it took for you write this great review about our team! We value your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Nick Surdis, General Manager

January 03, 2017

All good - except for vehicle return The repair work was fine and took as long as I have come to expect (about 45-60 minutes more than the salesperson estimates.) - Got a free cup of c More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2017 -

Herb Chambers Honda responded

Bob, My sincere apologies about the coffee and the wait. I will address this with the team immediately. Best, Nick Surdis, General Manager

January 03, 2017

teresa and chambers honda service the best also great customer service in the service dept. teresa is a great representative, giving honest advice and info. my car is out of warrantee but i go More

by marcustrue33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : teresa
Jan 03, 2017 -

Herb Chambers Honda responded

Thank you and Happy 2017! If there is anything further we can do to assist you, please feel free to reach out as we are always happy to help! Best, Nick Surdis, General Manager

January 03, 2017

Great service Rick was in constantly contact with me during the entire service process, and he did a great job in repairing a defective part. He was excellent. More

by MC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick
Jan 03, 2017 -

Herb Chambers Honda responded

Thank you and Happy 2017! If there is anything further we can do to assist you, please feel free to reach out as we are always happy to help! Best, Nick Surdis, General Manager

January 03, 2017

Service on my 2012 Honda CR-V Excellent service from start to finish. Rapid processing upon bringing the car in, polite service personnel, car returned faster than expected with al More

by David W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2017 -

Herb Chambers Honda responded

Happy New Year, David! Thanks so much. Our number one goal is providing an exceptional customer experience and I'm happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Nick Surdis, General Manager

January 02, 2017

quick but thorough service excellent from start to finish! welcoming, nice, and effective!! Nice wait room wih snacks and journals and tv...quick serivce but reasoable price...g More

by weiner1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Yapul, Ren Wint , Alex Perez, Alex Omoregie
Jan 03, 2017 -

Herb Chambers Honda responded

We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future! Best, Nick Surdis, General Manager

January 01, 2017

A Long Tradition of Excellence Prior to acquiring my "new" 2015 (cert., pre-owned) CR-V from Herb Chambers Honda, I bought my last car--a 1998 CR-V--from Herb Chambers. I was sad t More

by HappyCR-VOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2017 -

Herb Chambers Honda responded

Happy New Year and thank you so much for leaving us a review! We'll be sure to tell service crew what a great job they are doing! Many thanks and happy driving! Best, Nick Surdis, General Manager

December 23, 2016

Oil change. Great service as usual. Car was ready to go earlier before time promised. As always Tereza was friendly and welcoming. Always a pleasant experience th More

by Brighton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tereza
Dec 23, 2016 -

Herb Chambers Honda responded

Thank you for taking the time to tell us about your experience. Hearing that Tereza took such great care of you from start to finish is the kind of feedback we like to hear! Thank you again and we look forward to serving your automotive needs for many more years to come. Happy Holidays! Nick Surdis, General Manager

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