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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,277 Reviews

1,277 Reviews of Herb Chambers Honda - Service Center

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February 07, 2017

Excellent service All I can say is that the main reason I stay with Honda is the service. All the people I deal with are respectful and friendly (my contact at Herb Cha More

by MG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theresa
Feb 07, 2017 -

Herb Chambers Honda responded

Thank you! We appreciate you leaving such a kind review. We think Thereza is great, and we're glad you did too! We value your business and please let us know if we can assist you in the future. Best, Nick Surdis, General Manager

January 28, 2017

Service like usual I have come for service here at least 30 times over many years and the result is always the same....excellent. They have a long standing habit of want More

by don neuwirth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2017 -

Herb Chambers Honda responded

Thank you for your glowing review! We strive to offer all of our guests’ exceptional service. If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help! Best, Nick Surdis, General Manager

January 27, 2017

Slow turnaround time for simple check-up Though the staff was very kind and apologetic, the wait time for the service provided was quite extensive and beyond what was expected. I took used ca More

by Blake Martin
Recommend Dealer
No
Employees Worked With
Susan Tarquini
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2017 -

Herb Chambers Honda responded

Although we never like to disappoint anyone.. sometimes we need to know where we need to improve! :) Thanks for reaching out to us.. since then we've made an effort to staff up our busy times with additional client support to improve our turnaround time. Please accept my apology on behalf of our service team. Best regards - Nick, GM

January 09, 2017

emergency service I was headed into the city, when the check engine light came on in my 2012 Honda crosstour. I spoke with Jessica Martinez and explained that I lived More

by propgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2017 -

Herb Chambers Honda responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Jessica was able to provide you with such exceptional service. Please let us know if we can be of further assistance! Happy New Year! Nick Surdis, General Manager

January 09, 2017

David Richard was the best Service Advisor David Ricard made everything smooth and informative. He explained the process and the possible outcomes in terms of my leaking tire. More

by JimmyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2017 -

Herb Chambers Honda responded

Thank you, Jimmy, for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that David was able to provide you with such exceptional service. Please let us know if we can be of further assistance! Happy New Year! Nick Surdis, General Manager

January 05, 2017

10K checkup and update of computer (recall) Everything was done properly and in a timely manner.? I was treated courteously. Teresa was very knowledgeable. The waiting area could use a Keurig, t More

by Annie122
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa
Jan 05, 2017 -

Herb Chambers Honda responded

Thank you, Annie! We are so happy to know our service crew was able to accommodate your needs during your service visit. I will look into a Keurig. We wish you many miles of happy driving in your Honda! Happy New Year! Nick Surdis, General Manager

January 05, 2017

Perfect service I never service my cars anywhere else The service department is superb my advisor is Tereza she is very smart and know so much about both our cars. More

by Melussarross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Door guys are very polite
Jan 05, 2017 -

Herb Chambers Honda responded

Thank you for taking the time to share your experience with us online and post this wonderful review. We are so happy our service team was able to provide you with a positive and enjoyable experience. If you have any questions or concerns, please do not hesitate to reach out to any of our team. We are always happy to lend a helping hand! Thank you again, Happy New Years! Nick Surdis, General Manager

January 04, 2017

I dropped it off and picked it up . I got the car and drove it home. It was good. Then I had to write more words to submit this review even thought I really did not want tp More

by No
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2017 -

Herb Chambers Honda responded

Thanks for the feedback! Nick Surdis, General Manager

January 04, 2017

Flat tire x2 I hit a pothole 1 week before Christmas and had two flat tires. Herb chambers of Boston really helped me out. I had my car towed there by AAA. Se More

by Asiddi1056
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2017 -

Herb Chambers Honda responded

Thank you for this feedback! Two flat tires at once can definitely put a damper on the day! So happy to know our team was able to assist and get you back on the road. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Happy New Year! Nick Surdis, General Manager

January 03, 2017

Great service! Great service and friendly people. Reasonable waiting time. They called me when the car was ready to be piccked up. Checking out was fast and they of More

by Alla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 03, 2017 -

Herb Chambers Honda responded

Thank you and Happy 2017! If there is anything further we can do to assist you, please feel free to reach out as we are always happy to help! Best, Nick Surdis, General Manager

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