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1,277 Reviews of Herb Chambers Honda - Service Center
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September 18, 2018
Friendly employees First time Herb chambers customer service was great Thereza Guzman was polite and knowledgeable. It did take a while for just an oil change and a qui First time Herb chambers customer service was great Thereza Guzman was polite and knowledgeable. It did take a while for just an oil change and a quick wash with an appointment other than that service was great!! More
by Holly1120
Employees Worked With
Tereza Guzman
September 16, 2018
Excellent customer service I came in for an oil change and I had my 4 month old with me. The service rep made sure I did not spend too long waiting for the car. I typically leav I came in for an oil change and I had my 4 month old with me. The service rep made sure I did not spend too long waiting for the car. I typically leave the car and come back for it but this time I was unable to. I was very greatful that the rep was able to get me out quickly. More
by Rachelle2018
Employees Worked With
March 04, 2018
Might as well bring sleeping gear for an oil change You can book a 10am slot and still wait 4 hours to get a simple oil change. Been here 3x and each time abs been the same. You can book a 10am slot and still wait 4 hours to get a simple oil change. Been here 3x and each time abs been the same. More
by JaiHoliday
Employees Worked With
January 28, 2018
3.5 hr wait for an oil change. Very dissapointing. Was told 1.5hr wait for oil change and tire rotation on my new car. Was told they would call me. 2.5 hrs later nothing. I had to c Very dissapointing. Was told 1.5hr wait for oil change and tire rotation on my new car. Was told they would call me. 2.5 hrs later nothing. I had to call an ask...’still in the shop’. Went there and another 15 min wait just for them to bring the car around. So disrespectful of my time. Why not just tell me it’s gonna be three hours so I can plan my day...Car was fine but someone left a random dirty cleaning cloth in my car?!? nobody said ‘I’m sorry for making you wait’ once. More
by Customer-2018
Employees Worked With
January 10, 2018
DAMAGED MY VEHICLE I brought in my new (5 months) car for an oil change. And when i got it back there was damaged to the car and i was completely blown off by Susan Tarq I brought in my new (5 months) car for an oil change. And when i got it back there was damaged to the car and i was completely blown off by Susan Tarquini. My car looks like it was backed into and rubbed of against another car. I've recieved great service until today. A car is a BIG investment and for them to damaged it and Susan the service manager to basically tell me to just walk away is unacceptable. She proceed to say that many of their technicians called out and it was chaotic. That is not my problem. My car got hit while your team was servicing it. The preliminary check form I signed showed my car was fine. I just need this fixed. Unacceptable.... More
by Dkiller24
Employees Worked With
Other Employees :
Forest Frangiamore, Nick Surdis, Tereza Guzman
January 06, 2018
Management exercises good faith and vigilant advocacy Susan Tarquini, manager of the service center, advocated for me with Honda regional office when my extended warranty had expired, which was a very goo Susan Tarquini, manager of the service center, advocated for me with Honda regional office when my extended warranty had expired, which was a very good faith gesture. (My Civic had an extended warranty for defective engine block issue: cracks were common in the '06 to '08 models I found out.)Susan was able to get Honda to waive some of the cost, allowing me to keep the car in coldest week of the winter. I am a loyal customer, with sales and regular service, but her advocacy was above and beyond the call. This type of mutual loyalty I have never experienced. Thank you, and I am a customer for life. More
by Loon1968
Employees Worked With
Susan Tarquini
October 17, 2017
Off to a rough start but seem to redeem I ran into a couple of issues however they did rectify them, it did however take some time to do so. I still have one left that I am waiting to be rec I ran into a couple of issues however they did rectify them, it did however take some time to do so. I still have one left that I am waiting to be rectified, however to be fair, it was no fault of the dealership and they are working with me to solve it. Patrick was willing to step up and do what it took to make things right. More
by Herb Chambers Honda stinks
Employees Worked With
Donald and Patrick
October 16, 2017
I just want them to tell me the truth I totally understand that sometimes it is not clear at the outset how long it will take to fix a certain item on a car. What frustrates me about Herb I totally understand that sometimes it is not clear at the outset how long it will take to fix a certain item on a car. What frustrates me about Herb Chambers is that once they get your car and determine that you are not in the waiting room, there is little to no communication about the completion of the work, which can go on and on and on. This is the second time I've had one of these repairs that is not part of regular service. It is also the second time that I was told the repair would take 3 hours, but 5 hours later, I had received no call from the dealership, no progress report, no finish time, nothing. And when I called to reach my 'so-called service representative, " All I got was the service switchboard, no person who had promised me a time or even recognized my name. Both times I have spoken with the service manager; both times I have been told that "they all do the best they can do. " In other words, too bad for you as the customer. If you are inconvenienced for 3 or 4 extra hours, well, too bad. This most recent time, I actually saw the so-called service rep when I had finally decided to just show up and get my car. He actually told me he had called me at the time he was supposed to, but guess what? No record of this on my phone. This is just so unprofessional. I am happy to pay for what I get and I understand that sometimes things take more time. What I do not get is WHY HERB'S CREW CANNOT JUST TELL THE TRUTH TO THE CUSTOMER. I do not think that is too much to ask.I hope NEVER to have to bring my car to them again. More
by Margaret
Employees Worked With
The service manager did not give me her name or her card.
April 03, 2017
Good Customer Service 👍 My advisor promised to get me in and out and his word was definitely true. I have never been in and out that fast. Best advisor (Fred) and best Saturd My advisor promised to get me in and out and his word was definitely true. I have never been in and out that fast. Best advisor (Fred) and best Saturday ever. Thank you Fred 😃 More
by Tricec13
Employees Worked With
Fred Fox
February 28, 2017
Susanne Moore helped me again Service advisor Susanne Moore helped me again to take care of my daughter car in Boston. I live in NJ. Susanne explained very clear what has to be fix Service advisor Susanne Moore helped me again to take care of my daughter car in Boston. I live in NJ. Susanne explained very clear what has to be fixed on 15-year old car right now, and what can wait a little. She emailed detailed report with car problem. Susanne also found discounts for the repair. It was very positive experience. I definitely recommend Susanne as knowledgeable professional. Thank you very much More
by AlexS
Employees Worked With
Susanne Moore
