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Herb Chambers Honda of Westborough

Westborough, MA

Overview
Employees
Reviews
Vehicles
4.9
2,976 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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350 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 2,976 reviews

October 17, 2023

My service representative was very helpful and easy to work with. Thanks for the car wash! More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kameryn in Service
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Oct 18, 2023 -

Herb Chambers Honda of Westborough responded

We really appreciate you taking the time to leave Herb Chambers Honda of Westborough this awesome review, thank you!

October 12, 2023

Every, I mean every tolime I go into this dealership I have to argue about the maintenance package I have. I've talked to service manager, his manager and next is customer service. Sadly disappointed More

by Rosiemac08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Sinclair, James Lavelle, Kameryn, and others
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Oct 13, 2023 -

Herb Chambers Honda of Westborough responded

Rosie, We're sorry to learn about the recurring issues you've been having with your maintenance package. This is not the experience we aim for and it's clear that we need to do better here. Let me assist in resolving this matter - please reach out directly at your earliest convenience to discuss this further. Thank you, James A. Bulger - General Manager - james@herbchambers.com

Oct 13, 2023 -

Rosiemac08 responded

James, Thanks again for responding. James L. did reach out to me. I hope we can resolve this and put it to rest. My frustration is that this has been going on for almost 2 years. I thought Honda was Honda and all had the same info. My bad. I'm glad I'm the only one this happened to, guess it's a learning experience for all. I think what put me over the edge was when Kameryn handed me the bill with everything scratched out and asked me to sign it, instead of printing a new invoice with zero owed. Then when car was ready handed me another paper to sign. When I said what's this?, she responded with, "sign that we're giving you your car back". 🤔 Just weird. Thanks for the birthday wishes. Glad you are at least close to my age that you understand that being young does not give permission to be rude. I may not know car lingo, but I'm not stupid. Ok, rant over. Enjoy the rest of your weekend.

October 11, 2023

Scott was very friendly and provided excellent service and explained in details the repairs to be done More

by nmkolla
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sundlie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2023 -

Herb Chambers Honda of Westborough responded

We're glad to know that you had a positive experience with Scott and our team at Herb Chambers Honda of Westborough. We strive for excellent service, so it's great to see this reflected in your visit!

October 10, 2023

Very good job. I am very glad. Your service took over one hour but with good result.Thank you:) More

by Johnny Gilroy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 11, 2023 -

Herb Chambers Honda of Westborough responded

Thank you, Johnny! We're glad the Herb Chambers Honda of Westborough team made a great impression. We look forward to seeing you again!

October 08, 2023

Everyone was friendly and knowledgeable and really take care of the customer. A lot of places try to sell you in something but they made sure you understand what is going on More

by Dtledoux
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toan Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
James A. Bulger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2023 -

Herb Chambers Honda of Westborough responded

We're glad to know that our team at Herb Chambers Honda of Westborough was able to provide you with a friendly and informative experience. We always strive for transparency in all interactions. Thanks for the review!

October 07, 2023

Quick, easy, reliable service. Scott was pleasant to talk with and was very knowledgeable and helpful. More

by LM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sundlie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Herb Chambers Honda of Westborough responded

We're glad to know that Scott and our team at Herb Chambers Honda of Westborough provided you with quick, easy, and reliable service. Thanks for the positive feedback!

October 06, 2023

Toan worked very promptly with helping me straighten out all of the closing questions & issues. He was really responsive and that was quite welcome. Certainly a great dealership. More

by 1955jtg
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Toan Lam
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Herb Chambers Honda of Westborough responded

We're glad to know that Toan was able to assist you promptly and effectively with your closing questions at Herb Chambers Honda of Westborough. We appreciate the positive feedback about our dealership!

October 06, 2023

The dealer did a fine job in correcting a recall item that involved improving support for my ridgeline’s gas tank. More

by Teddavis46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service techs and representatives were very good.
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Oct 10, 2023 -

Herb Chambers Honda of Westborough responded

Thank you for the 5-star rating! We're glad to know that our team at Herb Chambers Honda of Westborough was able to efficiently address the recall issue. We'll see you next time! Have a great ride!

October 06, 2023

Exceptionally easy buying experience with a truly confident and knowledgeable individual. Norman was straightforward, honest, and complete. This was the first time we ever had to “pre-buy“ a vehicle, More

by Himalayanjerryjtg
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Norman Methe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Herb Chambers Honda of Westborough responded

We're delighted to know that Norman and our team at Herb Chambers Honda of Westborough made your car-buying experience a positive one. Thanks for sharing this feedback, we appreciate it!

October 04, 2023

I bought a 2024 HondaHRV from Honda of Westborough. Patrick was my salesman and there was no hassle trading in my 2018 Honda fit. I had gone to Ron Bouchard of Lancaster first and was not pleased since More

by Ginnymcd67
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patrick
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Oct 05, 2023 -

Herb Chambers Honda of Westborough responded

We're glad to know that your experience with us at Herb Chambers Honda of Westborough was a positive one! We appreciate you choosing us for your 2024 Honda HRV purchase and we'll be sure to pass along the kind words. Enjoy getting used to your new ride, and if there's anything else you need, don't hesitate to reach out!

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