Honda Westborough

We had scheduled a test drive for 5:15 PM, and I made sure to inform the sales associate on the phone that, due to rush hour traffic, we may arrive closer to 5:30 PM. We ultimately arrived at 5:20 PM, we sure to inform the sales associate on the phone that, due to rush hour traffic, we may arrive closer to 5:30 PM. We ultimately arrived at 5:20 PM, well within the reasonable time frame we had communicated. However, upon our arrival, we were disheartened to see that the very car we had requested for the test drive was still inside the showroom, despite our advance notice and confirmation that the car would be ready for us to test drive. To make matters worse, we were completely ignored upon entering the dealership. There were two women seated at the reception desk, but instead of greeting us or offering assistance, they seemed preoccupied with conversing among themselves. After standing there for several minutes without any acknowledgement, I had to make the effort to introduce myself and remind them of our scheduled appointment. One of them then made a call to the back, but we continued to wait for an additional 15 minutes without receiving any further assistance. At this point, it became clear that this dealership did not value our time or our business, and as a result, we chose to leave. I am deeply frustrated by the lack of professionalism and courtesy displayed by the staff here, and I will not be considering doing business with here in the future. More

We were so fortunate that Norman had come in on his day off to meet someone picking up their car. He offered to wait on us as the showroom was full. He is so professional, thorough, no high pressure sale off to meet someone picking up their car. He offered to wait on us as the showroom was full. He is so professional, thorough, no high pressure sales. He is a pleasure to deal with. We got a great deal and would look to come back to see him again in the future. More

Came in for a routine oil and filter change. Scott Sundlie was courteous and responsive as always. He informed us the battery was bad and replaced it under warranty. Scott has been our go to guy Scott Sundlie was courteous and responsive as always. He informed us the battery was bad and replaced it under warranty. Scott has been our go to guy and the reason we come to get our vehicle serviced here. He goes above and beyond and always ensures that we are satisfied! Thanks Scott! More

I visited Honda of Westborough on Thursday with my wife’s 2021 lease to either buy it out or lease a new vehicle. I was over the mileage limit on my 2021 Pilot and didn’t think I would be able to lease a new 2021 lease to either buy it out or lease a new vehicle. I was over the mileage limit on my 2021 Pilot and didn’t think I would be able to lease a new one. Alex Mahnken did a great job presenting the 2025 Honda Pilot Trailsport, his product knowledge was top-tier. Alex and the sales management team treated me with respect. I signed up for the new Pilot on the spot and within budget. The next day, all my wife had to do was sit with the finance manager, Seth who was professional, efficient, and very friendly. This was probably the best car-buying experience I have had. More

Came in today because my radio was was not working on my Honda Ridgeline truck. Called before coming in and spoke to Scott who reassured me it could be fixed. Upon arriving Scott greeted me and within min Honda Ridgeline truck. Called before coming in and spoke to Scott who reassured me it could be fixed. Upon arriving Scott greeted me and within minutes my radio was working. I found him professional, friendly and someone I would enjoy working with again. In all the times I popped into Honda Westborough I have never been disappointed by the associates ......it has always been a pleasure,.....great group of professionals. Thank you Scott for wonderful service. More

Very helpful sales and financing. The process was smooth start to finish. I’ve purchased two vehicles from this dealership, and will likely return again. The process was smooth start to finish. I’ve purchased two vehicles from this dealership, and will likely return again. More

This was our first experience with the dealership and it was a great experience from the moment we walked in. Hilary was our sales person and she was professional, informative and very patient. I had be was a great experience from the moment we walked in. Hilary was our sales person and she was professional, informative and very patient. I had been driving a Toyota Highlander and we were looking for a smaller car with all the bells and whistles and after much research from my husband, the Honda CRV Sport seemed to check all the boxes. Hilary sat with us in the car, going over everything so we were comfortable with the car before we drove off. Hilary was a pleasure to work with. I would definitely buy another vehicle at this facility. More

This was our first Honda purchase and the experience was fantastic! Our sales person Paul listened to our specific requests and he delivered. He led us through everything with expert knowledge and helped us fantastic! Our sales person Paul listened to our specific requests and he delivered. He led us through everything with expert knowledge and helped us make the choice that was best for us. He went above and beyond to meet our need and exceed our expectations. He was exceptionally patient, addressing all our questions with a reassuring attitude. Never felt rushed or pressured. After our purchase he took the time to go through every bit of the car and there was a lot. He is truly a very nice and knowledgeable guy! If you're considering a Honda, you should definitely work with Paul. Between Paul and Seth, the Finance Manager the entire process was seamless, better than any other car purchase I have done. They are both very customer focused. Seth shared the add on options that were available and explained each one in great detail so that we could make a better decision. The staff at Honda of Westborough was the best we've ever dealt with and we can’t say enough great things about all of them. From the receptionist to the General Manager to the Sales staff and Finance. They are the whole package! Highly Recommend Honda of Westborough! More

Quick and quality service again. Courteous customer service. We have had multiple service visits and all good Courteous customer service. We have had multiple service visits and all good More

Very friendly environment and very helpful payed close attention to my needs great experience would recommend to anyone attention to my needs great experience would recommend to anyone More