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Herb Chambers Honda of Seekonk - Service Center

Seekonk, MA

4.8
1,298 Reviews

1,298 Reviews of Herb Chambers Honda of Seekonk - Service Center

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January 04, 2025

We have dealt with this dealership for many years. However, this visit wasn't as expected. Initially, We were given one price over the phone for a specific service but when it came time to leave our v More

by SCOTTY BARROSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Markee
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Herb Chambers Honda of Seekonk responded

Scotty, thank you for the review. We regret any misunderstanding or confusion caused by this experience and will make sure the situation gets reviewed with our team. I hope you'll consider giving us the opportunity to regain your trust in the future. Respectfully, Scott Birtles - General Manager - scott@herbchambers.com

Jan 06, 2025 -

SCOTTY BARROSO responded

Hey Scott, I greatly appreciate you taking the time to respond to my concerns. Your willingness to review the situation and address the issue means a lot. I have spoken to Dan Meyer over in service and based on him reaching out, I’m willing to give the dealership another chance and I am confident in receiving a better experience. I look forward to the service you have provided in the past and transparency moving forward.

January 01, 2025

Quick and easy service. Did recall on same visit, saving me another trip. Used WiFi to do work while waiting. More

by vcamisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malainne Costa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Herb Chambers Honda of Seekonk responded

We're delighted to hear that your service visit was quick and convenient at Herb Chambers Honda of Seekonk! It's great that you could take advantage of our WiFi while we handled the recall. Thanks for choosing us!

January 01, 2025

Service was excellent. They listen to customers unlike GREICO. I was happy with the service. More

by liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Jan 02, 2025 -

Herb Chambers Honda of Seekonk responded

Liz, thank you for the positive feedback about your recent experience with the Herb Chambers Honda of Seekonk team! It was our pleasure to assist you and we hope we have the opportunity to do so again in the future!

December 29, 2024

This dealership is always a pleasant experience. Everyone is friendly and readily available to help. I had Leny as my service rep and the service he provided to me during my visit was exceptional. I More

by Jermainep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leny Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Herb Chambers Honda of Seekonk responded

Jermaine, we're delighted to hear that Leny provided you with exceptional service at Herb Chambers Honda of Seekonk. Thank you for recommending him and sharing your positive experience!

December 29, 2024

The service advisor was extremely kind and personable. He explained what the appointment was for and the time frame it would take to service my vehicle. More

by nessajean1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Islip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Herb Chambers Honda of Seekonk responded

We're delighted to hear that our service advisor provided a clear and friendly experience at Herb Chambers Honda of Seekonk. Thank you for sharing your positive feedback!

December 28, 2024

Excellent timely service at Herb Chambers. Appointments are easy to schedule for times that fit my life. More

by afaxon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Markee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Herb Chambers Honda of Seekonk responded

We're delighted to hear that our service at Herb Chambers Honda of Seekonk met your expectations and fit seamlessly into your schedule. Thank you for choosing us!

December 28, 2024

Malainne Costa had my wife and my vehicle service she answered all our questions about our vehicle being serviced and I love that Herb Chamber Honda of seekonk takes videos of our vehicle going in the sh More

by Savifb6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malainne Costa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Herb Chambers Honda of Seekonk responded

We're delighted to hear that Malainne provided such informative service and made your experience at Herb Chambers Honda of Seekonk a positive one. The video updates are indeed a great way to keep you informed about your vehicle's needs. Thank you for sharing this feedback!

December 26, 2024

Excellent sales reps with easy style (no pressure)who answer all questions, even "stupid" ones. General manager came out to greet me, too. Service is also top notch. Quick, friendly, and great quality More

by putty51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Islip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Herb Chambers Honda of Seekonk responded

Thank you for sharing! We're happy that our team answered all of your questions! We look forward to seeing you next time at Herb Chambers Honda of Seekonk!

Dec 27, 2024 -

putty51 responded

I come back for service at Seekonk, which I really don't have to do. Greico Honda is 2 miles away from me. However, I drive to Seekonk (and go over the God-awful Washington Bridge to do it) because of your service, and especially because of Tim Islip. He is excellent, kind, and friendly, and I always feel unique when I work with him. We have built such a rapport that I only bring my car in when he is working. Thank you to him as well as the high quality of workmanship in your service center.

December 26, 2024

I have been a customer of Honda in Seekonk since 2011. I purchased a brand new Honda 2016 and was so thrilled to have such a nice car which WAs absolutely amazing. During the last several years I always h More

by So disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff Stern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Aresenian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Herb Chambers Honda of Seekonk responded

It's disheartening to hear about your experience with the paint issue on your vehicle. We strive for transparency and it's concerning that you weren't informed earlier. Your feedback is valuable, and we would like to discuss this further to see how we can assist you moving forward. Please feel free to reach out at your convenience. Thank you, Scott Birtles - General Manager - scott@herbchambers.com

December 24, 2024

Staff are always courteous and professional. They keep me informed as to current and future service needs. My car continues to run like a new car despite having over 100,000 miles on it. I appre More

by Doreenconway0912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Islip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Almonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leny Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Medeiros
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Herb Chambers Honda of Seekonk responded

Thank you for sharing your experience with Herb Chambers Honda of Seekonk! We're delighted to hear that our team has kept your car running smoothly and provided excellent service. We appreciate your loyalty and look forward to assisting you in the future!