Herb Chambers Honda of Seekonk - Service Center

Herb chambers service department is excellent they get you in and out quick and they are very friendly to you and the price is right you in and out quick and they are very friendly to you and the price is right More

Service was excellent and the waiting time was normal. The whole time I felt appreciated. They accepted coupons and as a plus, clean my vehicle. The whole time I felt appreciated. They accepted coupons and as a plus, clean my vehicle. More

Pathetic I made an appointment with Thomas Meier to evaluate the failing paint on my 7 year old civic that fell under a 7 year extended warranty. He told me h I made an appointment with Thomas Meier to evaluate the failing paint on my 7 year old civic that fell under a 7 year extended warranty. He told me he would call me the same evening of my appointment to tell me whether Honda would approve the extension that would most likely be needed to complete the job. He did not call me that night. I had made arrangements to have my daughter meet me at the dealership the next day so I could drop my car off, as Mr. Meier said would be what I would need to do. I called twice the following morning, was told he was busy with other customers, and redirected to someone else in the service department who redirected my call to Tom. I left two messages on his voice mail. I realized that he most likely had no intention of helping me so I went to another dealership. He finally called me at 4pm that afternoon and said "How can I help you?" Really? He had nothing to say about the information he was supposed to have for me. I told him I was not happy with his unprofessional behavior and that I took my business elsewhere. His response, "Sorry". He gave no explanation of his lack of follow through. There at least could have been a courtesy call to tell me what the hold up was. He had no idea why I called.!!! Pathetic!! Do not deal with Thomas Meier. I don't want to judge an entire service department on the actions of one person, but Mr. Meier has a poor work ethic and no respect for his customers needs or time. My family owns three Honda Civics. This dealership has lost 3 potential customers. More

Service supervisor, Tom, humiliated my dad and I by telling us to get out of his office and the place multiple times while we were calmly telling him the rim of my car was damage while getting service telling us to get out of his office and the place multiple times while we were calmly telling him the rim of my car was damage while getting service a few days before. He lied about my car getting to the dealership with a flat tire. Showed me a picture from the surveillance video of a car that was clearly not my car. And argued a very bad shape tire was the one my car had. When I told him I had paperwork to prove that was not my tire he got furious and told my dad and me to get out of his office that we were wasting his time. Oh and he didn’t want me to speak Spanish when I was just trying to translate to my dad who doesn’t speak English. This place just want your money. But if you have a claim they treat you like garbage. More