Herb Chambers Honda of Seekonk - Service Center

The staff lacked both professionalism & customer service in my experience this week. Brought my car to get a scheduled oil change, while waiting to check in a service tech opened the hood with no issue and in my experience this week. Brought my car to get a scheduled oil change, while waiting to check in a service tech opened the hood with no issue and filled my window washer fluid. Before moving my car to the bay, he slammed my hood shut (Assuming by accident). I was then told that the hood will not open, I have never had any issues with opening and closing the hood in my 7 years owning the car. The desk clerk proceeded to give me a $3,700 quote, including other repairs they suggested car needed. The hood latch and cable cost $1,057. To try and get hood open was another $360. The tech who slammed the hood denied doing so, claiming it was like that even though I watched him open & slam it. The manager in arrogant fashion refused to even attempt common ground and essentially told me I was unlucky and they are not responsible. I do not understand how my hood stopped working by the time it got to the bay. I wasted 2 hours of my time waiting to get a scheduled oil change that did not even happen because they could not get hood open. Instead I walked out with a quote of $3,700 not even including labor and a broken hood. Place is a scam, very disappointing experience will not return. More

Tim Islip knows from where he speaks. Fast, friendly service, found me a loaner when I had to leave the car overnight. Fast, friendly service, found me a loaner when I had to leave the car overnight. More

Jason Medeiros was great, excellent customer service skills and makes sure customer understands every detail on car diagnostics. Also, the young cashier lady at check out was very kind. skills and makes sure customer understands every detail on car diagnostics. Also, the young cashier lady at check out was very kind. More

I arrived for my 8:30 appointment right on time and was immediately taken care of. Jason came over shortly thereafter and explained the issues with my 2017 Honda Civic. Because it was a lengthy repair Jas immediately taken care of. Jason came over shortly thereafter and explained the issues with my 2017 Honda Civic. Because it was a lengthy repair Jason put me in a loaner so I would not have to waste my day at the dealership! More

I like the dealership. Should have better snack and drinks. Healthier choices... not everyone drinks coffee. Why are all the chairs facing one way? Should have better snack and drinks. Healthier choices... not everyone drinks coffee. Why are all the chairs facing one way? More

Jason is an excellent service rep. He helped me so much with getting my car fixed covered by the insurance and got me into a very nice rental. He helped me so much with getting my car fixed covered by the insurance and got me into a very nice rental. More

Professional, reliable service. Work performed in a timely manner and vehicle is vacuumed and washed. Kelvin ALMONTE an excellent service advisor. Work performed in a timely manner and vehicle is vacuumed and washed. Kelvin ALMONTE an excellent service advisor. More

Great job all around! Good communication between the technicians, the service manager and me, the customer. Good communication between the technicians, the service manager and me, the customer. More

Very pleased, as always, by the service department including the representative and mechanic. They kept me well informed what was needed, were clear and professional. including the representative and mechanic. They kept me well informed what was needed, were clear and professional. More

I brought my vehicle in for an oil change and it was done on time and cleaned for me while I waited. I was very satisfied and my vehicle was done sooner than expected. on time and cleaned for me while I waited. I was very satisfied and my vehicle was done sooner than expected. More