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Herb Chambers Honda of Seekonk - Service Center

Seekonk, MA

4.8
1,160 Reviews

1,160 Reviews of Herb Chambers Honda of Seekonk - Service Center

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October 02, 2017

New service customer Went first time to get a quick lube, drove up Sat in the car nobody went to great me, walked in,not even a hi just be with you, I ask can I get a qu More

by Heckno
Friendliness
Recommend Dealer
No
Employees Worked With
Tim Islip
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2017 -

Herb Chambers Honda of Seekonk responded

Heckno; We do our best to serve every client we can quickly, I'm sorry we did not meet our expectations on your visit. The best way to ensure faster service is to make an appoint online on our website, all available slots are there for all to see. We do take walk-in clients although, depending on how many people are arriving we can have some wait times. I hope we get a second chance. Scott Birtles - General Manager

August 27, 2017

Prompt Service While Traveling on vacation, our Honda Van began having some mechanical issues. We pulled into Herb Chambers Honda in Seekonk. We were greeted wit More

by Gonz3506
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cliff Stern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ziad Rousan, Josh - sales
Aug 28, 2017 -

Herb Chambers Honda of Seekonk responded

Thank you for the kind words about our team! We are truly lucky to have such wonderful people working here like Cliff, Ziad and Josh. We are thankful for your business and we look forward to the opportunity to assist you with your automotive needs again in the future. Best, Scott Birtles, General Manager

July 26, 2017

What a joke Once they took my money I was nobody.....serice is to busy for you, they can't make an appointment without calling you back. If you ask for a manager More

by Michael Vieira
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know her name
Dec 10, 2017 -

Herb Chambers Honda of Seekonk responded

Michael; I'm sorry you have difficulty working with our people. If you need anything in the future please email me at scott@herbchambers.com or call me at (401)499-3295 my cell. Thanks for the heads up on your experience. Scott Birtles - General Manager

July 06, 2017

Lillian Horan Had appointment for service. The service performed was excellent, and Sylvia Belmont was very helpful and courteous. It is always a pleasure comi More

by lillian horan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sylvia Belmont
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2017 -

Herb Chambers Honda of Seekonk responded

Thank you, Lillian, for sharing your feedback with us! I'm so pleased to hear that Sylvia was great to work with, and earned your 5-Star rating. If any questions arise, please do not hesitate to reach out, as we are happy to help! Best, Scott Birtles, General Manager

June 23, 2017

Good reception, PRICY parts Upon arrival the staff was efficient, pleasant and got the car in quickly. In for an oil change then told needed 2 air filters. OK, new I was in deale More

by honda hybrid
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
none of above
Dec 10, 2017 -

Herb Chambers Honda of Seekonk responded

honda hybrid; Thanks for the feedback on the pricing. We understand that there are less expensive after-market filters out there. Honda filters are of better quality and we aren't offering the lower quality filters at this time. I hope we can be of service to you on other items. Thank you again for the feedback. Scott Birtles - General Manager

May 14, 2017

Customer Service This dealership is a model for "customer first." My experience last week with service was outstanding - thanks to Brian Gallant. Kudos to him for expl More

by Honda Accord Devotee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sylvia Belmont
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Gallant
May 15, 2017 -

Herb Chambers Honda of Seekonk responded

Thank you for taking the time to share your recent experience with us. Sylvia and Brian are assets to our team, and it is encouraging to hear they impressed you by delivering our trademark service. Thank you for your recommendation and we hope to serve your automotive needs for many more years to come! Best, Scott Birtles, General Manager

April 24, 2017

amazing; helpful; repair Amazing experience at Herb Chamber! Tim Islip was incredibly kind, helpful and professional. He took care of everything, including the repair of our v More

by xinrong
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Islip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2017 -

Herb Chambers Honda of Seekonk responded

Thank you so much! We're thrilled to know that your experience with Tim and with our Service Department were amazing! That's exactly the kind of service that we strive to offer our customers. Thank you for sharing your kind words, and if there's ever anything else that we may do for you, please don't hesitate to ask! Best, Scott Birtles, General Manager

November 15, 2016

Follow-up to my last review. Once again, the team at Herb Chambers Honda of Seekonk came through like the champs and the professional that they are. I bought my 2012 Ford Flex More

by Mark Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Birtles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2016 -

Herb Chambers Honda of Seekonk responded

Thank you, Mark, for the feedback! I'm so happy to know that John, Tom and I were able to assist you and make you feel better about the situation. I know our team will be glad to see your kind words. Thank you for your business and we look forward to assisting you again in the future! Best, Scott Birtles, General Manager

Jan 03, 2017 -

Mark Lee responded

Well, there's yet another issue with the used Flex I bought from Herb Chambers. I'm hoping they will address it as well as they have in the past since I'm still within my 90 day warranty period.

September 19, 2016

service Brought my Honda Accord for service for the first time since I purchased it, I have to say the service personnel is just so courteous, efficient and p More

by Francoise Delliste
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malainne Costa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Banks
Sep 19, 2016 -

Herb Chambers Honda of Seekonk responded

Thank you so much for the great feedback, Francoise! We really appreciate your business and I'll be certain to share your compliments to Malainne, Chris and to the rest of the team. We pride ourselves on offering high quality customer service, and I'm glad we were able to assist you. Until we have the opportunity to work with you again, take care! Best, Scott Birtles, General Manager

September 13, 2016

scheduled maintence Herb Chambers Honda of Seekonk has been exceptional thus far in my experience with them from purchasing the vehicle to the routine maintenance staff More

by jar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Islip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Najajarian, Brain Gallant, Dan , Victor Sousa
Sep 14, 2016 -

Herb Chambers Honda of Seekonk responded

Thank you for sharing this terrific feedback and for choosing Herb Chambers Honda of Seekonk for your purchase needs. It’s a pleasure to read that Tim, David, Brian, Dan and Victor were able to assist you. For all of our customers who walk through our doors, we want to demonstrate world class service and nothing less. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Scott Birtles, General Manager

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