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Herb Chambers Honda of Burlington - Service Center

Burlington, MA

4.9
1,624 Reviews

1,624 Reviews of Herb Chambers Honda of Burlington - Service Center

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May 05, 2020

Great service We recently needed a part for our CRV. It was ordered promptly but the service department received the part for the wrong side of the car. Even though More

by Claire P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The cashiers are also great.
April 30, 2020

Routine service Great service great car! This is the second time this past year since buying my new CRV last May I have come in for my routine oil and multipoint insp More

by Mfcgbr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I didn't get his name. Oneof two service advisors on duty yesterday APril 29
April 27, 2020

Ready to work when promised and delivered when promised. I get my vehicles fixed there because of Honda training of the technicians and genuine Honda parts that they use. They seem interested in the well-bei More

by Jan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Silva
April 26, 2020

Chris is the key to their service deptt. I will stop coming there if he ever leave . 15 out 10 customer satisfaction. Always receive warm welcome by Chris More

by Kulvir Mangat
Recommend Dealer
Yes
Employees Worked With
Sergio Urquijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Ritchie
April 21, 2020

They did service in timely manner. I asked for another Honda accord inspection and later he call me and finished inspection. So I was really happy about it. More

by anant
Recommend Dealer
Yes
Employees Worked With
John Silva
April 07, 2020

Excellent Service I was very satisfied with the professionalism of your service department. I would definitely give them an excellent rating. As usual, your service de More

by Ginger01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Johnson
April 01, 2020

Jeff Ferreira was very informative and pleasant to work with. Shout out to all the service team working during covid19. Service was fast. Communication was great. More

by Elena D
Recommend Dealer
Yes
Employees Worked With
Jeff Ferreira
March 29, 2020

Having a recall issue fixed In 2019 there was a recall on my 2017 CR-V, which I forgot about, regarding the chance that the shift knob button would break resulting in the inabili More

by vylet35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Ferreira
March 27, 2020

Tired of being Lied to by Herb Chambers In all these situations I believe I dealt exclusively with John Silva. At one point I even wrote to the CEO because I had gotten little satisfaction o More

by Janice1024
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Silva
Mar 31, 2020 -

Herb Chambers Honda of Burlington responded

I apologize that you have not a better experience with our service department. If you could please reach out to me at your earliest convenience, I would like the chance to work with you and see what we can do. Thank you, Gerry Salois, General Manager - GSalois@herbchambers.com.

March 26, 2020

Great Experience I had my oil changed here and couldn't be happier with the experience. I employees were friendly and knowledgeable. They took steps to maintain soci More

by rooney24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Silva
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