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Herb Chambers Honda of Burlington - Service Center

Burlington, MA

4.9
1,706 Reviews

1,706 Reviews of Herb Chambers Honda of Burlington - Service Center

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January 21, 2021

Laurie Cantwell was my service advisor and I couldn't have been happier with her service. She was very helpful and pleasant.She told me about how long I would wait and was right on the money. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Cantwell was wonderful.
Feb 15, 2021 -

Herb Chambers Honda of Burlington responded

Jim - Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with Laurie. We value your business and hope to see you again soon! - Herb Chambers Honda of Burlington team

Feb 15, 2021 -

Jim responded

I like how when I bring my car in for service, the experience is so pleasant and easy. Thanks, see you next time!

January 19, 2021

Very friendly front of house. Quick service provided. I highly recommend bringing your car to be serviced here! I had my oil changed and my tires rotated and was home in 45 minutes total. More

by IHeller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Herb Chambers Honda of Burlington responded

IHeller - Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with our team. We value your business and hope to see you again soon! - Herb Chambers Honda of Burlington team

January 16, 2021

Honda of Burlington is my go to for my car care. Yesterday I went in for an oil change and I couldn’t be more pleased with the service I received. I rate the auto techs A+, especially Matthew Y More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Yeomans
Feb 05, 2021 -

Herb Chambers Honda of Burlington responded

Karen - Thank you for the five-star review! We're so happy to hear that Matthew and our service department were able to assist you with your oil change. Matthew is a real asset to our team and we know he will be glad to see your kind words. Thank you for your business and we look forward to assisting you again in the future! - Herb Chambers Honda of Burlington team

January 16, 2021

This Honda dealership and John Silva in the service department were professional, friendly, and helpful, as always. We continue to come back because they all take great care of us and appreciate our bu More

by Angela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Silva
Jan 25, 2021 -

Herb Chambers Honda of Burlington responded

Angela - Thank you for your thoughtful post! We are so happy to know that you enjoyed working with John and that our team exceeded your expectations. We appreciate your loyalty and look forward to serving your automotive needs for many years to come! - Herb Chambers Honda of Burlington team

January 15, 2021

June was really friendly and helpful. Thank you June! Pilot runs great. Did what was suggested and car runs great. We go to your Service Dept for our accord and pilot. More

by Gkennedy12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Herb Chambers Honda of Burlington responded

Gkennedy12 - Thank you for taking the time to share your experience with us online and post this wonderful review! We are so happy our service team was able to provide you with a positive and enjoyable experience. If you have any questions or concerns, please do not hesitate to reach out to any of our team. We are always happy to lend a helping hand and we thank you for your loyalty! - Herb Chambers Honda of Burlington team

January 15, 2021

The service department are wonderful! From the person who checks you in to the service manger who answered questions. They were all very knowledgeable, friendly and helpful! Thanks More

by Pattyssons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Flannery
Jan 25, 2021 -

Herb Chambers Honda of Burlington responded

Pattyssons - Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. We're so pleased our team was able to do exactly that. Thank you again and we look forward to working with you again in the future! - Herb Chambers Honda of Burlington team

January 15, 2021

Chris Glen was the service representative I saw during my visit. I can’t say enough about how great he was in helping me have my car repaired. My car had been hit by a trailer truck and miraculously only s More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Herb Chambers Honda of Burlington responded

Kathy - Thank you for the five-star review! We're so happy to hear that Chris and our service department were able to assist you with your repair and just as happy to know that you are ok! Thank you for your business and we look forward to assisting you again in the future! - Herb Chambers Honda of Burlington team

January 13, 2021

Great Service Department very helpful and pleasant! Good follow up and explanations! Explains issues clearly and keeps you up to date on how your service is going! More

by pkke52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Herb Chambers Honda of Burlington responded

pkke52 - Thank you for the five-star review! We're so happy to hear that our service department was able to assist you! Thank you for your business and we look forward to assisting you again in the future!- Herb Chambers Honda of Burlington team

January 13, 2021

This service was for a recall. I was very pleased with the prompt service and friendliness .of the staff. I have been a customer for 22 years, Always receive excellent service. More

by ljgprimavera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie
Jan 25, 2021 -

Herb Chambers Honda of Burlington responded

ljgprimavera - Thank you! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to our team. Thank you for your continued business and please let us know if there is anything we can help you with! - Herb Chambers Honda of Burlington team

January 10, 2021

I had my car serviced for routine maintenance at Honda on Saturday morning. I was greeted by a super friendly and helpful young man Jeff that went over all the options of my requests and explained the proce More

by MrsMel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Ferreira
Jan 20, 2021 -

Herb Chambers Honda of Burlington responded

MrsMel - Thank you for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! We work very hard to ensure that each of our guests is 100% satisfied with the Herb Chambers Honda of Burlington experience. We're so pleased to hear that Jeff proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! - Herb Chambers Honda of Burlington team

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