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Herb Chambers Honda of Burlington - Service Center

Burlington, MA

4.9
1,661 Reviews

1,661 Reviews of Herb Chambers Honda of Burlington - Service Center

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April 20, 2021

June was outstanding as always. Took the time to explain everything and answer all our questions. Outstanding customer service on this visit April 16 2021 More

by Rccrowley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Herb Chambers Honda of Burlington responded

We're glad June could be so helpful to you during your visit! Thanks for leaving us your great review! - Herb Chambers Honda of Burlington

April 19, 2021

The service was good but the steering wheel had oil stains on it and it smelled like oil inside cabin the service department member Jeffrey was courteous More

by Rjflores1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Apr 19, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for this honest feedback. We will be passing along your comments to our team to improve next time. Take care.

April 15, 2021

I brought my car in for a needed oil change, type of oil was adequately explained to me by Jeffrey, the work was done in a reasonably organized time, they washed my car, let me know that it was ready, infor More

by MandML♡in45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Apr 15, 2021 -

Herb Chambers Honda of Burlington responded

Thanks for sharing your experience with the Herb Chambers Honda of Burlington service team! We appreciate your feedback and hope to work with you again in the future!

April 14, 2021

Herb Cambers Honda service was excellent. Chris is an excellent service advisor and always does an excellent job managing my service on my vehicles. Thank you. More

by Eilshei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Herb Chambers Honda of Burlington responded

We are so glad to hear that you had such a positive experience at Herb Chambers Honda of Burlington! Thanks for giving Chris a shout-out, we will be sure to pass along your kind words.

April 14, 2021

Very prompt, friendly, competent, and fairly-priced service, along with comfortable chairs to wait in. The staff are very good at what they do, and they treat me like the old customer that I am. More

by harsanyi7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashier
Apr 14, 2021 -

Herb Chambers Honda of Burlington responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

April 14, 2021

Excellent service! The service department always resolves any issue, professionally with exceptional service! Found the issue, repaired it and went above and beyond without charge! Thank You, :o) More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Herb Chambers Honda of Burlington responded

It's always our pleasure to take care of you! Thank you for being a Herb Chambers Honda of Burlington customer, see you next time!

March 31, 2021

I’ve established a good relationship with the service department at Herb Chambers Honda. The experience on March 30th was good. Special thanks to June. More

by MemyselfandI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Herb Chambers Honda of Burlington responded

MemyselfandI - Thank you so much! We're so pleased to learn that your recent visit with June was such a positive one. We appreciate your loyalty and look forward to your next visit! - Herb Chambers Honda of Burlington team

March 31, 2021

Always excellent service and friendly staff, as well as comfortable chairs for waiting and a newspaper to read. Prices are fair. Before the pandemic there was also a free ride home if the repair-job was More

by harsanyi7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2021

Dropped Honda Accord for a service. Got a call to discuss suggested maintenance with cost per item. Did not do all. Just did the exhaust service that was a must. More

by Harish Patel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2021

As always, great and professional service, but also with a touch of humanity. In Herb Chambers Honda of Burlington, I feel like part of the family. More

by ernest_bury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Herb Chambers Honda of Burlington responded

ernest_bury - Thank you for providing us with this great feedback! We are wholly devoted to the success of our guests’ experiences and we are so proud to have such great people on our team. We appreciate all of your kind words and thank you for choosing us for your automotive needs! - Herb Chambers Honda of Burlington team

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