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Herb Chambers Honda of Burlington - Service Center

Burlington, MA

4.9
1,632 Reviews

1,632 Reviews of Herb Chambers Honda of Burlington - Service Center

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January 15, 2021

The service department are wonderful! From the person who checks you in to the service manger who answered questions. They were all very knowledgeable, friendly and helpful! Thanks More

by Pattyssons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Flannery
Jan 25, 2021 -

Herb Chambers Honda of Burlington responded

Pattyssons - Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. We're so pleased our team was able to do exactly that. Thank you again and we look forward to working with you again in the future! - Herb Chambers Honda of Burlington team

January 15, 2021

Chris Glen was the service representative I saw during my visit. I can’t say enough about how great he was in helping me have my car repaired. My car had been hit by a trailer truck and miraculously only s More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Herb Chambers Honda of Burlington responded

Kathy - Thank you for the five-star review! We're so happy to hear that Chris and our service department were able to assist you with your repair and just as happy to know that you are ok! Thank you for your business and we look forward to assisting you again in the future! - Herb Chambers Honda of Burlington team

January 15, 2021

June was really friendly and helpful. Thank you June! Pilot runs great. Did what was suggested and car runs great. We go to your Service Dept for our accord and pilot. More

by Gkennedy12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Herb Chambers Honda of Burlington responded

Gkennedy12 - Thank you for taking the time to share your experience with us online and post this wonderful review! We are so happy our service team was able to provide you with a positive and enjoyable experience. If you have any questions or concerns, please do not hesitate to reach out to any of our team. We are always happy to lend a helping hand and we thank you for your loyalty! - Herb Chambers Honda of Burlington team

January 13, 2021

This service was for a recall. I was very pleased with the prompt service and friendliness .of the staff. I have been a customer for 22 years, Always receive excellent service. More

by ljgprimavera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie
Jan 25, 2021 -

Herb Chambers Honda of Burlington responded

ljgprimavera - Thank you! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to our team. Thank you for your continued business and please let us know if there is anything we can help you with! - Herb Chambers Honda of Burlington team

January 13, 2021

Great Service Department very helpful and pleasant! Good follow up and explanations! Explains issues clearly and keeps you up to date on how your service is going! More

by pkke52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Herb Chambers Honda of Burlington responded

pkke52 - Thank you for the five-star review! We're so happy to hear that our service department was able to assist you! Thank you for your business and we look forward to assisting you again in the future!- Herb Chambers Honda of Burlington team

January 10, 2021

I had my car serviced for routine maintenance at Honda on Saturday morning. I was greeted by a super friendly and helpful young man Jeff that went over all the options of my requests and explained the proce More

by MrsMel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Ferreira
Jan 20, 2021 -

Herb Chambers Honda of Burlington responded

MrsMel - Thank you for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! We work very hard to ensure that each of our guests is 100% satisfied with the Herb Chambers Honda of Burlington experience. We're so pleased to hear that Jeff proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! - Herb Chambers Honda of Burlington team

January 08, 2021

Whenever I go to the Herb Chambers dealership I always feel welcomed and appreciate. Always have been happy with the service I received there too! More

by Dean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Silva
Jan 14, 2021 -

Herb Chambers Honda of Burlington responded

Dean - Thank you so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We value your business and look forward to serving your automotive needs for many more years to come! - Herb Chambers Honda of Burlington team

January 05, 2021

Quick service for routine service without having an appointment. I was in and out in a very short period of time. John Silva was very friendly as usual. More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Silva
Jan 06, 2021 -

Herb Chambers Honda of Burlington responded

Tom - Thank you so much for your feedback on your recent experience with John. We take pride in providing exceptional customer service and we're so happy our team was able to do exactly that. Thank you for your continued loyalty! - Herb Chambers Honda of Burlington team

December 29, 2020

John Silva provided excellent service to take care of my needs. Way to go. John was professional and courteous while working with me to understand my needs. More

by CR-V Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Silva
Dec 29, 2020 -

Herb Chambers Honda of Burlington responded

CR-V Owner - Thank you so much for sharing this with us! We're so glad that you had such an enjoyable visit with us. We appreciate your comments about John and your five star rating. Thank you again and we look forward to seeing you in the future! - Herb Chambers Honda of Burlington team

December 29, 2020

June was incredibly helpful handling my service appointment, and parking issue afterwards. The entire team was very helpful and efficient - I was able to get in quickly with literally zero notice t More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Vasquez
Jan 04, 2021 -

Herb Chambers Honda of Burlington responded

Michelle - Thank you for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! We work very hard to ensure that each of our guests is 100% satisfied with the Herb Chambers Honda of Burlington experience. We're so pleased to hear that our proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! - Herb Chambers Honda of Burlington team

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