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Herb Chambers Honda of Burlington - Service Center

Burlington, MA

4.9
1,704 Reviews

1,704 Reviews of Herb Chambers Honda of Burlington - Service Center

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October 12, 2021

No appointments for service, first come, first serve. No shuttle. No lender cars. People are friendly enough but my car is new, I should not have to lift a finger to get it repaired. More

by isapuce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Glen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Herb Chambers Honda of Burlington responded

I'd like to thank you for taking the time to give us this feedback. At this time we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com

October 11, 2021

Had oil change. Employees very pleasant and professional. Average wait time and coffee is always available during the wIt More

by jllepore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Oct 12, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for letting the Herb Chambers Honda of Burlington team show you a five-star experience! We're glad you had a positive oil change experience and we look forward to seeing you next time!

October 08, 2021

Very efficient and helpful. No bull. Car cleaning is a plus. Great service. No nonsense More

by Lmann3636
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Salois
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Visconte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Visconte, William Ritchie, John Flannery
Oct 08, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for the positive feedback of Herb Chambers Honda of Burlington! We appreciate your business and hope to see you again in the future!

October 06, 2021

June in the service department is wonderful. Made sure everything was taken care of was prompt and always provides exceptional service. Her and the team do a fantastic job every time. More

by Jbjackson2388
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Herb Chambers Honda of Burlington responded

We are so proud to hear that you had such a great time working with June and the team at Herb Chambers Honda of Burlington! Thank you very much!

October 04, 2021

Excellent service rep and service. Everything my dpne to my satisfaction. All was fine.. excellent. More

by Eugfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Oct 05, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for the great review of Herb Chambers Honda of Burlington! It means a lot to hear that you're satisfied and we hope you'll be visiting us again in the future!

October 01, 2021

Easy drop off and quick turnaround. I was able to get a needed repair done on my vehicle and was on my way. More

by Carolyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Oct 01, 2021 -

Herb Chambers Honda of Burlington responded

This is what we like to hear, Carolyn! We hope to provide all of our customers with this level of service! -Herb Chambers Honda of Burlington

October 01, 2021

Great customer service they are very helpful answering my questions. They are all very professional. And I would you recommend this service 10 out of 10 More

by Miker7771
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Herb Chambers Honda of Burlington responded

Thank you so much for the kind review! We appreciate your kind comments about our team here at Herb Chambers Honda of Burlington and we hope to see you again in the future. Take care!

September 30, 2021

The service here is so slow with no way to make an appointment for a simple oil change. Unfortunately I pre-purchased all the oil changes for the term of the lease so I’m stuck suffering through the l More

by TedSzwed
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Robbie Kinneen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Diamond
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Herb Chambers Honda of Burlington responded

Ted, I regret to hear of the experience you dealt with while visiting our dealership. For the safety of our guests and employees we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. I can assure you that customer service is truly a top priority of ours. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com

September 27, 2021

June is always very helpful when I come in. She takes the time to explain everything fully and keeps you informed on the status of your car. More

by Boston12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Herb Chambers Honda of Burlington responded

We're so glad June and our team made this a five-star experience! Thank you for being a Herb Chambers Honda of Burlington customer! See you next time!

September 24, 2021

Jeffrey was courteous, efficient, and professional. He took care of my car’s problem without trying to scare me into doing more, which other dealers have done. I was satisfied with my visit and have a ver More

by Mdibenedetto3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Sep 24, 2021 -

Herb Chambers Honda of Burlington responded

We can't thank you enough for trusting Jeffrey and our team at Herb Chambers Honda of Burlington! We're happy that he was able to resolve your issues, and got your car running good as new! We look forward to seeing you again!

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