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Herb Chambers Honda of Burlington - Service Center

Burlington, MA

4.9
1,638 Reviews

1,638 Reviews of Herb Chambers Honda of Burlington - Service Center

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October 01, 2021

Great customer service they are very helpful answering my questions. They are all very professional. And I would you recommend this service 10 out of 10 More

by Miker7771
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Herb Chambers Honda of Burlington responded

Thank you so much for the kind review! We appreciate your kind comments about our team here at Herb Chambers Honda of Burlington and we hope to see you again in the future. Take care!

September 30, 2021

The service here is so slow with no way to make an appointment for a simple oil change. Unfortunately I pre-purchased all the oil changes for the term of the lease so I’m stuck suffering through the l More

by TedSzwed
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Robbie Kinneen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Diamond
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Herb Chambers Honda of Burlington responded

Ted, I regret to hear of the experience you dealt with while visiting our dealership. For the safety of our guests and employees we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. I can assure you that customer service is truly a top priority of ours. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com

September 27, 2021

June is always very helpful when I come in. She takes the time to explain everything fully and keeps you informed on the status of your car. More

by Boston12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Herb Chambers Honda of Burlington responded

We're so glad June and our team made this a five-star experience! Thank you for being a Herb Chambers Honda of Burlington customer! See you next time!

September 24, 2021

Always courteous and helpful, service is completed on time. They are busy because of their location, but I rarely have difficulty scheduling. More

by KNys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Sep 24, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for your 5-star review! -Herb Chambers Honda of Burlington

September 24, 2021

Jeffrey was courteous, efficient, and professional. He took care of my car’s problem without trying to scare me into doing more, which other dealers have done. I was satisfied with my visit and have a ver More

by Mdibenedetto3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Sep 24, 2021 -

Herb Chambers Honda of Burlington responded

We can't thank you enough for trusting Jeffrey and our team at Herb Chambers Honda of Burlington! We're happy that he was able to resolve your issues, and got your car running good as new! We look forward to seeing you again!

September 22, 2021

Brought my car in for an oil change. Waiting area was clean and comfortable. People were all pleasant and wait time was very good. On top of that my car was washed. Very pleased More

by Maureen
Recommend Dealer
Yes
Employees Worked With
Jessica Johnson
Sep 22, 2021 -

Herb Chambers Honda of Burlington responded

Your confidence in us makes our day! Thank you so much! - Herb Chambers Honda of Burlington

September 22, 2021

Excellent sales and service team. They have always been friendly and responsive. I enjoy visiting the dealership for service and have bought 2 new cars there. More

by mlburns1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for your loyal business! We're truly grateful for your support and appreciate you taking the time to share this wonderful feedback about our team. Take care and we'll see you next time here at Herb Chambers Honda of Burlington!

September 21, 2021

jessica did a great job setting everything up scotty the tech also did a great job installing the new condenser i am very pleased with the work More

by tony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jessica was great
Sep 22, 2021 -

Herb Chambers Honda of Burlington responded

Tony, We're so glad the Herb Chambers Honda of Burlington team could offer you such great care during your visit! We appreciate your five-star rating for Jessica and Scotty! Thanks for leaving us your awesome review!

Sep 22, 2021 -

tony responded

thank you for the service

September 21, 2021

They are always helpful. Today, Jeffrey went out of his way to be supportive. I am grateful. More

by barbara_brittingham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Ferreira
Sep 22, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for rating Herb Chambers Honda of Burlington five stars, Barbara! We're happy to hear Jeffrey made your service visit enjoyable! We'll see you next time!

September 20, 2021

thank you June-very prompt kind service-will come again for all service needs-I don't really text-only receive them-this is why sending e-mail. thanks for your help More

by Shabus
Recommend Dealer
Yes
Employees Worked With
Sep 20, 2021 -

Shabus responded

having trouble doing this process hope this gets through ok

Sep 20, 2021 -

Herb Chambers Honda of Burlington responded

We've received your review, and thank you for your support! We look forward to passing along your kind words to June! -Herb Chambers Honda of Burlington

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