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Herb Chambers Honda of Burlington - Service Center
Burlington, MA
1,695 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,695 Reviews of Herb Chambers Honda of Burlington - Service Center
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June 26, 2015
Most recent service was a cut above the normal June 5, 2015 was my last service date. It seemed to me that they were going out of their way to give good service. This was quite noticeable this tim June 5, 2015 was my last service date. It seemed to me that they were going out of their way to give good service. This was quite noticeable this time. A vast improvement over many of my previous service appts. My car was bought here in 2008 and only serviced by them since. Early on I was confused and dissatisfied by making appts. for service and then getting there, found it to be first come , first served. So why make an appt. then? the service in general has been good. Not much unexpected service has to be done. I usually wait for the maintenance light to alert me. Only 2 issues stood out as being lack of service and pretty stupid. Once I made an appt. telling them ahead of time that new tires were needed. I got there and waited forever while the car was going through maintenance service. I was told that I did need 2 tires, but they needed to be ordered. Ahh, you didn't order them when I told you that I needed them? The service done last fall was just maintenance, light service and all four tires needed to be replaced. Okay but why ? You'll have to go to an auto repair place to handle the source of why your tires wear out too fast. "oh". I got in my car and something was the matter. It was sputtering and nearly stalled out. I returned to the dealer and explained what was happening and that it had never happened before. They looked at it and said that the service attendant had put too much oil back in! Basic maintenance 101 out the window! What an embarrassment that was for them. Since then I have received courteous and above average attention and pleasantries deserved of by every client who has bought and serviced their car there. I have no complaints of my most recent service and hope it stays that way. More
by lin1582
Employees Worked With
Jason Spadaro, John Silva, sandy Silva
June 25, 2015
The service department is run like a well oil machine Each visit to Herb Chambers Honda in Burlington is a pleasant experience. They're friendly and professional approach is easy to deal with. All of yo Each visit to Herb Chambers Honda in Burlington is a pleasant experience. They're friendly and professional approach is easy to deal with. All of your questions are answered and your never left hanging. You interact with your new car salesman once. Your service adviser is with you for years. This is why the service department is the most important part of any dealership. I would highly recommend Herb Chambers Honda service department in Burlington. This service department is run like a well oiled machine. More
by Jack 525
Employees Worked With
John Silva
June 25, 2015
Went for an oil change - and they actually washed my car too I was greeted professionally but friendly - gave the person at the desk my key and waited for the service to be done - happy with all I was greeted professionally but friendly - gave the person at the desk my key and waited for the service to be done - happy with all More
by gail
Employees Worked With
Phillip Codner
June 25, 2015
Absolutely great! When I come here, I always know that I'm being taken care of no matter what the problem is! I feel 100% comfortable with the service and that my veh When I come here, I always know that I'm being taken care of no matter what the problem is! I feel 100% comfortable with the service and that my vehicle will be taken care of. On top of top notch service, they try to get me out with little wait time, although I don't mind waiting because they have nice cool air, T.V. and coffee. I'll keep coming here and I recommend this place for sure. More
by valleygirl1587
Employees Worked With
Andri Hardy, William Ritchie
June 25, 2015
recent tuneup (at 45,000 mi) The service representative that I dealt with gave me a complete and clear breakdown of work to be done....He exhibited a professional and sincere appr The service representative that I dealt with gave me a complete and clear breakdown of work to be done....He exhibited a professional and sincere approach to my concerns about what I needed done and listened carefully. The car drives beautifully and the extra time spent on the cleaning of car (inside and out) was the frosting on the cake for me. More
by Kathy55
Employees Worked With
Christopher Glen
June 25, 2015
quick and efficient I went in for an oil change etc..also 30,000 mile checkup. There were no problems found. I also had my sticker updated. the oil an filter were changed I went in for an oil change etc..also 30,000 mile checkup. There were no problems found. I also had my sticker updated. the oil an filter were changed. The car was also washed. More
by bob
Employees Worked With
Brian Ritchie
June 25, 2015
New AC compressor for Civic Repair was covered under warranty - service was very friendly and efficient. I was given a reasonable estimate for how long the repair would take (I Repair was covered under warranty - service was very friendly and efficient. I was given a reasonable estimate for how long the repair would take (I waited on site) and they checked in with me during the process, just to update me and make sure I had everything I needed. More
by Jess Arlington
Employees Worked With
Other Employees :
Unfortunately, I do not remember the name of the gentleman that checked me in at Service.
June 25, 2015
Goes the extra mile! I purchased my car just over a year ago. I have been to the dealership 3 times for oil changes and tire repair. As always, wonderful and fast servic I purchased my car just over a year ago. I have been to the dealership 3 times for oil changes and tire repair. As always, wonderful and fast service. Everyone is friendly and always go the extra mile. Especially when they wash and vacuum your car!!! Love love love Herb Chambers of Burlington. Highly recommend if you are looking to purchase a new car or just service. More
by michelle0497
Employees Worked With
June 25, 2015
Service on my Honda Pilot Service Excellent as usual. Comfortable waiting area. Wait was reasonable. I will use this service center again. Representatives are competent and Service Excellent as usual. Comfortable waiting area. Wait was reasonable. I will use this service center again. Representatives are competent and friendly. My car was well taken care of. More
by Cindy123
Employees Worked With
Not sure
June 24, 2015
Everyone puts the customers first. Love it Quick fast service and I love how friendly everyone is and love how my car gets washed. I wouldn't go anywhere else. My car gets brought to me. I has Quick fast service and I love how friendly everyone is and love how my car gets washed. I wouldn't go anywhere else. My car gets brought to me. I has it detailed and it smelled like knew. More
by Jennifershah
Employees Worked With
