Herb Chambers Honda of Burlington - Service Center

My name is JGT and I own a Honda Accord V6 2009. In May My name is JGT and I own a Honda Accord V6 2009. In May 2010, JGT hits a pot hole and damages his tire and Alloy rim. The garage replaced the front t My name is JGT and I own a Honda Accord V6 2009. In May 2010, JGT hits a pot hole and damages his tire and Alloy rim. The garage replaced the front tire but failed to diagnose the damaged rim. The claim for the tire was paid by the insurance company. A few weeks later,JGT goes to Direct Tire and asks to have the tire rebalanced because of a serious vibration. Direct Tire states that they are unable to balance the wheel because the rim is "oval". Within the hour, JGT shows up at Herb Chamber Honda to have the rim replaced. The Service Agent has the rim inspected by one of his mechanics who declares that the tire needs only to be balanced. They balance the tire again. The vibration remains. Thursday August 12, JGT goes to the Service department again and meets with Christine, who gives him an appointment for Monday August 16 to have rim repaired. Friday - August 13: Christine calls me to say that the "insurance company wants a picture of the rim". Christine takes the picture and submits it to the insurance company. Monday - August16 1:30pm: Christine calls JGT. :"Insurance refuse to pay because the claim was filed too long after accident. Christine refers the case to TJ Madden. Monday 16 2:00pm TG Madden calls JGT: "I'll take care of it" Monday 16 2:30pm JGT Shows up at Dealership and meet with TG Madden and Mel Angelo, the Salesman. Wihin 20 minutes after taking the case, those two men, after contacting the authorized people, had reached the decision to replace the rim, assuring me that they could manage with the insurance company. That was quick and effective. I was impressed. They cut through the red tape and " Got things done" I praise TG Madden and Mel Angelo for their management skills and their ability to solve a problem. Christine did what she had to do. At 4:30 I was out of the Dealership - impressed and satisfied.I am 75 y.o and It is the first time in my life that I have such support from my car salesman. More

I went to this dealership with my girlfriends Honda Accord although she said she had a terrible experience there and would not recommend it. I though because I lived in Burlington and because I know c Accord although she said she had a terrible experience there and would not recommend it. I though because I lived in Burlington and because I know cars fairly well I would be okay in getting the SRS light examined and hopefully fixed. First, they don't take appointments. Why exactly is that? Honestly, it just seems unprofessional to not take appointments. It is a huge red flag. It's like saying in no way can Herb Chambers Burlington Honda keep a schedule together and get people their car fixed in a timely fashion. But, I said fine I will just walk in and wait. I was greeted at the desk after a little wait and brought my registration with me to make it easy on them to look the car up. They asked what was wrong and I told them that the seat belt is dragging and the SRS light is on. I am pretty knowledgeable about cars and told her that my presumption was that the SRS module in the seat buckle was malfunctioning. She doubted my knowledge, I presume, because she came out to look at the car. She assured me that the seatbelt was fine, "normal for a 10 year old car", she said. But, she agreed to have them look at the buckle for the SRS problem. She said that I would have to pay for a diagnostic at a whopping $150. I said yeah right! Two things, one they wanted a deposit for service not rendered, and two the buckle (depending on who you ask) should be covered for the life of the vehicle by Honda warranty. I told her I thought it was the buckle and would pay for the diagnostic if it was not. She reluctantly agreed and they took the car. About 2.5 hours later I saw the car sitting outside and amazingly it had been done for awhile. Isn’t that great customer service there? Oh, I tried to call you - okay and my phone just didn't work at that moment in time and left no voice mail. Just say that you dropped the ball, geez. There was nothing "wrong" with the seatbelt (I still say a seat belt making weird noises and dragging should be replaced as a matter of safety) and they said that the SRS light was taken care of. I was like okay at least the SRS light is taken care of any the air bags will work, plus I have documentation that the seatbelt was looked at and okayed by an authorized service center in case anything happens and it doesn't function properly. I even said to the service lady that liability wise didn't it make sense to replace it under warranty if it is not sounding right? She brushed it off, but at least they are liable now. This is where it gets fun. I turn the car on and stare at a SRS light. Great, 2.5 hours of my life wasted for nothing. The story has a happy ending though. I took the car to Honda Cars of Boston and they were awesome. I told them about my plight with Herb Chambers Honda of Burlington and they immediately took care of me. They didn't have the part so I had to go back after the weekend, which is about 20 minutes away without traffic, but it was so worth it. They took care of the problems covered it under warranty and got me on my way. I am a multi-tour veteran and just hate when people make you feel small. I just don’t care if you hate your job. You are in a customer service profession and if you can’t handle it because it is a little busy then get out. I would not recommend buying or visiting this dealership. If you have a warranty repair to take care of there, I wish you luck. More

I had an oil/filter change for my 2008 Odyssey last month and one of the reason why I took it there was that they advertise a free car wash after every service. I confirmed that with the service rep. when I and one of the reason why I took it there was that they advertise a free car wash after every service. I confirmed that with the service rep. when I checked in. Unfortunately, after the service my Odyssey was not washed. Very disappointing. I would not recommend this dealership for service. Update - On May 28th, 2010. I received a call from John F. of Herb Chambers. After speaking with him about my experience. John assure me this would not happen the next time. Given his professionalism and quick response, I would recommend Herb Chambers of Burlington to others again. Nathan More

The main reason I keep coming back to Herb Chambers of Burlington, is the unbelieveable service I get from June in the Service Department. Each time I have service done on my car, she greets me with a sm Burlington, is the unbelieveable service I get from June in the Service Department. Each time I have service done on my car, she greets me with a smile and takes awesome care of me by answering my questions and recommending my best option for the particular service I am there for. She exemplifies what it means to be a great customer service representative and I never have to worry when I know she is helping me out. I wish more places had someone like June working for them! Thank you June for the great work and service. More

My 2008 Accord required new rear brakes while still in warranty. Dealership quoted a price of $289. I called Honda America and they gave me a $150 credit towards the work. I have bought (2) new Accords fr warranty. Dealership quoted a price of $289. I called Honda America and they gave me a $150 credit towards the work. I have bought (2) new Accords from this Burlington dealership. The service department calculated the final bill in their favor. I had a 15% off coupon that they initially refused. "It can't be combined with any other discounts." They believed that the $150 credit I worked Honda for was an "other discount." Well I fought over this and they finally relented. When I dropped the car off for work(4/8) I spoke with Diego of the service dept. He presented me a work order with a total of $150 for the brake work. I disagreed with this calculated price. He said, "Sign it or don't leave your car." Very rude response! I signed and left the car for the work only to challenge their final work price later. The next day I received a call from Herb Chambers dealership in Burlington. An employee named Joe called about my satisfaction with the work. I explained my disbelief as to how the bill was calculated. He agreed with my position. (4/10) He said that he'd get back to me. It's now 5/7 and he never called me back. When I dropped my car off on 4/8 to be repaired I spoke with Sales Manager Bill Ritchie. I explained my anger with my treatment in service. He gave me his card and asked me to call him if I needed some help. He recognized me as a (2) car buyer. I called Bill on 4/14 to explain my concerns about no call back from Joe and my disagreement with how my bill was calculated. He said he'd look into it and get back to me. It is now 5/7 and I have not heard from him either. Both Honda America and Joe from Herb Chambers Burlington agreed that my bill should have been calculated as follows. Total $289 plus tax, 15% coupon deduction (minus $43.49), minus $150 Honda credit, new total $96.50 plus tax. I paid $134.45. The dealership owes me the difference of $35.69 minus any tax difference from their original bill. Now, I spend over $50,000 on cars from this dealership and now have to squabble over this amount? Seems unreasonable and very disappointing. Weeks have past and my concerns have not been responded to by any return calls. They'll take your money when you buy while also taking it as they see it when service is needed. In addition, Honda America acknowledged that they are concerned about premature break pad wear. This dealership would not agree with this statement. I've never had any car's brake pads wear out this quickly. Just another cover up. More

We leased our 2007 Honda Odyssey from Herb Chambers in Burlington, May 2007. After an outstanding experience, moving miles away and returning, we continue to go to Burlington. The exceptional customer s Burlington, May 2007. After an outstanding experience, moving miles away and returning, we continue to go to Burlington. The exceptional customer service that we have and continue to receive from John Silva, has commited us to returning to Burlington, MA - even though there are closer dealerships. You have earned our exclusive patronship. More

I was at the dealership for an oil change when I was told the rear brakes on my "leased" three year old car had to be replaced. At the time, I was unable to afford the additional cost and I remembered receiv the rear brakes on my "leased" three year old car had to be replaced. At the time, I was unable to afford the additional cost and I remembered receiving a notice from Herb Chambers that they were interested in the CR-V model for their used inventory and they would be happy to evaluate may car for me. I asked the service department if someone would appraise the car before I went ahead and did the repairs. They were happy to oblige. I sat down with Amjad, the sales rep, went over the pros and cons of my situation. In the end, they were able to take my 2007 CR-V and put me into a 2010 for the same monthly payment. It was too good to be true! I was getting a brand new car for the same monthly payment and did not have to put any money out of pocket for repairs on the old one or expenses on the new. Everyone was very understanding and happy to help. I don't like high pressure tactics and making decisions under duress. I have to say, I never felt more comfortable in a car dealership than I did at Herb Chambers. More

I have been bringing my vehicles here for service for several years and have always been politely greeted in a timely fashion. I find their service personell to be very friendly. I have recommended famil several years and have always been politely greeted in a timely fashion. I find their service personell to be very friendly. I have recommended family and friends to service or purchase their vehicles from this dealer. Many of them has chose to use herb chambers and have also had wonderful experiences. More

I currently am driving my 4th Honda purchased at Herb Chambers Honda of Burlington. That right there should tell you everything. The sales and finance people have made each purchase a great experience. Chambers Honda of Burlington. That right there should tell you everything. The sales and finance people have made each purchase a great experience. I tell everyone about "my" car dealership. I also have my cars serviced at Herb Chambers. My most recent trip in was for a sticker and an oil change. As always, a friendly group of customer service people leads to an enjoyable experience. The best part for me is the free car wash and vacuum. I never have any worries when I leave there. THX Herb Chambers. I'll be back. Kathy More