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Herb Chambers Honda of Burlington - Service Center
Burlington, MA
1,694 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,694 Reviews of Herb Chambers Honda of Burlington - Service Center
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July 06, 2015
Always satisfied I was, as always, very satisfied with the service I received at Herb Chambers/Burlington. I arrived earlier than necessary and expected to wait a long I was, as always, very satisfied with the service I received at Herb Chambers/Burlington. I arrived earlier than necessary and expected to wait a long time - certainly not the case. Service was pleasant, speedy, and excellent! More
by penni67
Employees Worked With
July 04, 2015
Simple, fast, no appointment needed, professional and courte It is no need to make appointment, they are helpful, professional and thinking of customers. They are very friendly. They are trying best to accommoda It is no need to make appointment, they are helpful, professional and thinking of customers. They are very friendly. They are trying best to accommodate customer More
by Hongxie70
Employees Worked With
July 04, 2015
Excellent service. Went in for my first oil change....,.Excellent service....Told me it would be 2 hours ended up ready to go in one hour.Nice job... Went in for my first oil change....,.Excellent service....Told me it would be 2 hours ended up ready to go in one hour.Nice job... More
by Bevey
Employees Worked With
Brian Ritchie
June 30, 2015
Great Company , Great Customer Service Before Honda I always had an American car, Chevrolet , Ford, and Cadillac. I have to say Honda ranks as one of the best cars I have owned. I am glad y Before Honda I always had an American car, Chevrolet , Ford, and Cadillac. I have to say Honda ranks as one of the best cars I have owned. I am glad you make these cars in America. It gives me the excuse it still is kind of an American car. You run a great company at Herb Chambers from purchase to service. More
by D. Serrecchia
June 29, 2015
Excellent Customer Service As in the past the quality of service and attention I have received at Herb Chambers Honda of Burlington Mass is and has been excellent in every way. As in the past the quality of service and attention I have received at Herb Chambers Honda of Burlington Mass is and has been excellent in every way. More
by !Accord1
Employees Worked With
John Silva
June 28, 2015
Great customer service. Customer service is exceptional. Philip is very professional and courteous. Wait time is normal. Facility is very comfortable with friendly staff. D Customer service is exceptional. Philip is very professional and courteous. Wait time is normal. Facility is very comfortable with friendly staff. Definitively a place for me to go for all my Honda services. More
by Vijayk_3000
Employees Worked With
Philip
June 26, 2015
Most recent service was a cut above the normal June 5, 2015 was my last service date. It seemed to me that they were going out of their way to give good service. This was quite noticeable this tim June 5, 2015 was my last service date. It seemed to me that they were going out of their way to give good service. This was quite noticeable this time. A vast improvement over many of my previous service appts. My car was bought here in 2008 and only serviced by them since. Early on I was confused and dissatisfied by making appts. for service and then getting there, found it to be first come , first served. So why make an appt. then? the service in general has been good. Not much unexpected service has to be done. I usually wait for the maintenance light to alert me. Only 2 issues stood out as being lack of service and pretty stupid. Once I made an appt. telling them ahead of time that new tires were needed. I got there and waited forever while the car was going through maintenance service. I was told that I did need 2 tires, but they needed to be ordered. Ahh, you didn't order them when I told you that I needed them? The service done last fall was just maintenance, light service and all four tires needed to be replaced. Okay but why ? You'll have to go to an auto repair place to handle the source of why your tires wear out too fast. "oh". I got in my car and something was the matter. It was sputtering and nearly stalled out. I returned to the dealer and explained what was happening and that it had never happened before. They looked at it and said that the service attendant had put too much oil back in! Basic maintenance 101 out the window! What an embarrassment that was for them. Since then I have received courteous and above average attention and pleasantries deserved of by every client who has bought and serviced their car there. I have no complaints of my most recent service and hope it stays that way. More
by lin1582
Employees Worked With
Jason Spadaro, John Silva, sandy Silva
June 26, 2015
Excellent Service for my CRV and customer service for myself Although I don't live near Burlington, I work here. Previously I had service at another dealer and was very dissatisfied. This was my second visit t Although I don't live near Burlington, I work here. Previously I had service at another dealer and was very dissatisfied. This was my second visit to the Burlington Herb Chambers and couldn't be more pleased. Every person I encountered was pleasant, explained exactly what they were doing (in terms I could understand). I would highly recommend this dealership for anyone with a Honda. Top Notch all around! More
by MCedrone
Employees Worked With
Another person in the service area.
June 26, 2015
Very attentive service, performed quickly. The employees at this location, are motivated to help and give good service. The service was prompt and priced fairly. The dealership is well maintai The employees at this location, are motivated to help and give good service. The service was prompt and priced fairly. The dealership is well maintained. More
by Ray
Employees Worked With
Amjad Aslam
June 26, 2015
Great job Had several services in a month, including oil change, brake pads, converter clamp repair and AC compressor replacement. The last one was covered by t Had several services in a month, including oil change, brake pads, converter clamp repair and AC compressor replacement. The last one was covered by third party extended warranty. They took good care of everything for me. What I needed to do is to provide necessary information and then relax. More
by Steven
Employees Worked With
Christopher Glen
